Increasingly, mobile is the way of the world. More than 80 percent of the people in the U.S. use mobile devices, and by 2013 more people will be accessing the internet via mobile technology than on traditional computers. Government has got to keep up by offering its many websites and services in format that works for people.
Some federal agencies are already offering information and services on mobile devices and web applications. For example, the IRS has a smartphone app that allows taxpayers to track their refunds, and the TSA allows mobile users to find out what they can bring on a plane. Also, USA.gov has a mobile friendly site and app that places many government resources at the fingertips of citizens. These are just a few examples of the government’s growing success in adopting this technology.
But it’s clear that government is just beginning to embrace the possibilities. That’s why GSA’s Office of Citizen Services and Innovative Technologies is launching the Making Mobile Gov project, a campaign that will help federal agencies work together to share lessons learned and creatively problem solve to bring more government information and services to smartphones and other mobile devices.
Through the use of the Making Mobile Gov website, we will start a conversation among government, industry, and the public to brainstorm solutions to 10 key challenges to moving government to a mobile environment. Based on this input, we’ll launch web-based tools to help agencies build and implement mobile strategies and share resources.
Mobile technology is changing the way Americans find and use information. Making Mobile Gov will bring more web applications to smartphones and other mobile devices providing a more open and innovative government to the public. I encourage you to learn more about the Making Mobile Gov project and help shape this future by joining the discussion at www.gsa.gov/makingmobilegov.