Serving Soldiers: GSA Takes Customer Service One Step Further

Posted by George Northcroft, Regional Administrator, Northwest and Arctic Region on December 6th, 2011

Beverly Hoskins gets up every morning, has breakfast, and heads to work much like most GSA employees. The difference is that her office is not in one of the agency’s hundreds of federal office buildings in the United States, her office is at Bagram Army Airfield, Afghanistan.

GSA Liaison Officer Beverly Hoskins (center) is joined by Defense Logistics Agency colleagues Doug Cook (left) and Steve Requarth (right) at Bagram Air Field in Afghanistan on the right.

GSA Liaison Officer Beverly Hoskins (center) is joined by Defense Logistics Agency colleagues at Bagram Air Field in Afghanistan.

Beverly is one of five GSA Liaison Officers supporting U.S. troops on location in Afghanistan and Kuwait. A Tacoma, Washington resident, she spends her days assisting her military customers in fulfilling their acquisition needs. The orders she processes are as vast and varied as the GSA Schedules– anything from whole kitchens to gym equipment, military goggles, printer toner, incinerators to ATVs and tools. No matter what the soldiers need, Beverly is right there with stock numbers and request forms.

Beverly started her “tour of duty” on May 29 and will return stateside in early January. Beverly loves the work she is currently doing. She said: “Being here shows that GSA cares about the soldiers on the ground and the issues they face. If I can help them make it easier to order the things they need, to do their mission, then it is worth it.” Helping her customers is not the only satisfying part of the job, Beverly feels that she has learned a great deal about the special order program and the acquisition process, a benefit to the customers with whom she will work when she returns to GSA’s Northwest and Arctic Region.

GSA’s military and civilian government customers can find customer support close to their duty stations outside of the continental Unites States through our Global Supply Programs. We help the U.S. government meet its mission wherever that may be.

Officially dedicated on last month, the Roszkowski Courthouse offers a shining example of what may be accomplished with a successful partnership between legislative, executive and judicial branches of government. Further, it exemplifies the U.S. General Services Administration’s commitment to growing business and strengthening the local economy while helping sustainable design and construction in the process.

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