The nonprofit Partnership for Public Service announced GSA’s Martha Dorris as one of the 31 Samuel J. Heyman Service to America Medal (Sammies) finalists. The Sammies honor outstanding federal employees engaged in important work to spur the economy, protect the environment and advance the health, safety and well-being of Americans. Martha is being recognized for her extraordinary contribution to improving citizen services.
Martha has been a driving force behind the use of technology to help citizens more easily and quickly obtain government services and information through websites, emails, telephone calls, or social media. “Martha is the vanguard of people who are coming up with those services delivering more for less in a technological environment,” GSA Acting Administrator Dan Tangherlini said. “She helps people connect directly with the services they need.”
As deputy associate administrator over citizen services in GSA’s Office of Citizen Services and Innovative Technologies, Martha created a brand and a following for USA.gov and the Spanish-language version, GobiernoUSA.gov, the most comprehensive federal web portals for government information and service. These sites received 50 million visits in fiscal year 2012.
Martha has also overseen the creation of Challenge.gov, a crowdsourcing platform that helps agencies solve problems, and launched USASearch, a powerful, commercial-grade Internet search engine used on agency websites. She also oversees the National Contact Center which answers Uncle Sam’s main phone number (1-800-FED-INFO) for routine calls and during emergencies such as during Superstorm Sandy. Her team also leads the way on fostering the use of social media across government through shared best practices and innovative applications.
As a finalist for one of eight Sammies, Martha is in the running for the ultimate honor of being named Federal Employee of the Year. Medal recipients will be announced on October 3.
We congratulate Martha Dorris on this well-deserved prestigious Sammie nomination honoring her career long dedication to citizen services and the important innovative programs she’s led here at GSA.