May 27, 2010
“Yes, we have a new mission statement.
GSA’s mission is to use our expertise to provide innovative solutions for our customers in support of their missions and in so doing foster an effective, sustainable, and transparent government for the American people.
There are a couple of very important signals underneath these words. First: expertise. I am tremendously proud of GSA’s expertise. We know a lot about contracting, engineering, systems, project management, finance, negotiations, and much more. And, importantly, we have technical skill but we also understand the craft involved. We shouldn’t hide this under a bush. It is important to claim our expertise and by so doing, challenge ourselves to an ever higher level of sophistication and knowledge.
Second: innovative solutions. We don’t deliver stuff. We don’t deliver random products and services. We aim to solve our customers’ problems. We deliver solutions. If I can’t write….a pencil solves my problem and GSA can deliver that. If I can’t organize my data….a good IT system is the solution I need and GSA can deliver that. Similarly for my work space, furniture, travel, credit cards, disposal needs, and more. Also, those solutions need to be ever better as needs change and problems surface. Hence, innovative solutions.
Third: their missions. It is when our customers succeed that we also succeed. We are embedded in our customers and, indeed, we are critical to their success. We must claim that special relationship and commit to it every day.
Fourth: effective, sustainable, and transparent. President Obama has challenged all of us to change government – so that government performance is better, the government is easier on the environment, and citizens can better see and understand their government. The President’s challenge speaks to the heart of our work.
I am proud that GSA has the wherewithal to claim such a forceful mission statement. We have very important work. We are critical to the functioning of government. We matter. We are GSA!”