Strategy & Milestones

The Strategy

The Digital Government Strategy sets out to accomplish three things:

  • Enable the American people and an increasingly mobile workforce to access high-quality digital government information and services anywhere, anytime, on any device.
    Operationalizing an information-centric model, we can architect our systems for interoperability and openness, modernize our content publication model, and deliver better, device-agnostic digital services at a lower cost.
  • Ensure that as the government adjusts to this new digital world, we seize the opportunity to procure and manage devices, applications, and data in smart, secure and affordable ways.
    Learning from the previous transition of moving information and services online, we now have an opportunity to break free from the inefficient, costly, and fragmented practices of the past, build a sound governance structure for digital services, and do mobile “right” from the beginning.
  • Unlock the power of government data to spur innovation across our Nation and improve the quality of services for the American people.
    We must enable the public, entrepreneurs, and our own government programs to better leverage the rich wealth of federal data to pour into applications and services by ensuring that data is open and machine-readable by default.

You can read the entire strategy here.

Agency Milestones

The Digital Strategy includes specific milestones and deliverables for agencies over the next twelve months. Agencies actions on these milestones can be tracked at their respective Digital Strategy pages.


August 23, 2012


  • Engage with customers to identify at least two existing major customer-facing services that contain high-value data or content as firstmove candidates to make compliant with new open data, content, and web API policy. (2.1, Information Centric)
  • Engage with customers to identify at least two existing priority customer-facing services to optimize for mobile use. (7.1, Customer-Centric)

November 23, 2012


  • Establish an agency-wide governance structure for developing and delivering digital services. (4.2, Shared Platform)
  • Develop an enterprise-wide inventory of mobile devices and wireless service contracts. (5.2, Shared Platform) *
  • Implement performance and customer satisfaction measuring tools on all .gov websites. (8.2 Customer-Centric)

May 23, 2013


  • Ensure all new IT systems follow the open data, content, and web API policy and operationalize agency.gov/developer pages. (1.2, Information Centric)
  • Make high-value data and content in at least two existing major customer-facing systems available through web APIs, apply metadata tagging and publish a plan to transition additional high-value systems. (2.2 Information Centric)
  • Evaluate the government-wide contract vehicles in the alternatives analysis for all new mobile-related procurements. (5.3, Shared Platform) *
  • Ensure all new digital services follow digital services and customer experience improvement guidelines. (6.3, Customer-Centric)
  • Optimize at least two existing priority customer-facing services for mobile use and publish a plan for improving additional existing services. (7.2 Customer-Centric)

* These agency milestones are not supported by the Digital Services Innovation Center.

See more on the Strategy milestones >