Tag Archives: digital government strategy

Kicking Off New Digital Analytics Program (DAP) Help For Agencies

Small cutout of realtime analtyics dashboard

The Digital Analytics Program (DAP) is delighted to announce the launch of a DAP user group and new training program. These initiatives will support DAP users in getting the most from their DAP implementation.

The kick-off for the DAP user group will be on Thursday, September 12, 2013, when we will host a webinar to welcome DAP users and discuss how a user group can provide the most benefit. Meeting invitations with login instructions will be sent to directly to DAP users two weeks before the meeting.

The User Group will meet monthly to discuss topics of interest including:

  • Creating Google Analytics Dashboards and Reporting from DAP
  • Working with Google Analytics Data Sampling Limits
  • Updates on DAP Code Releases

Additionally, the DAP training program will provide monthly training blog posts published on the DigitalGov blog. Training topics will include discussions on advanced segments, custom reports and topics identified in the DAP User Group.

The DAP was launched by the Digital Services Innovation Center as part of the federal Digital Strategy to support agencies in reporting analytics across all websites to ensure that the American people can easily find government services – essential to easing access to government information.

The DAP User Group and the training posts are meant to educate and empower the DAP users to get the most out of the DAP Google Analytics data, so submit your DAP discussion topics and suggestions to dap@gsa.gov today.

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Improving our digital services to better serve you

Throughout this past year, the National Archives and Federal agencies have been working to implement the Digital Government Strategy by improving digital services to better serve you.

We’ve worked toward specific milestones that improve access to government information and we launched Archives.gov/digitalstrategy to report on our progress.  We sought your ideas for improvement in August and now you can see our progress toward making available mobile appsand web APIs.

Mobile:  We’ve mobile optimized FederalRegister.gov, released a mobile site for Presidential Documents, and a mobile app called “To the Brink: JFK and the Cuban Missile Crisis,” which makes available photos, documents, and recordings from the related exhibit.

Screenshot of Smartphone Pres Docs

Presidential Docs Mobile Site

Screenshot To the Brink Mobile App

To the Brink Mobile App 

Web APIs: We’ve expanded the FederalRegister.gov API to include the Public Inspection Desk and integration with Regulations.gov.  We’ve also included created an interactive dataset and API for Executive Orders from 1994 to 2012 on Data.gov.

We continue to increase the records we make available on sites like Wikipedia and Flickr, which have robust mobile and web API capabilities.  These projects, in addition to our work on the Digital Public Library of America, greatly expand public access to government records.

Map of National Day of Civic Hacking

Engaging Developers:  We launched Archives.gov/developer to promote innovative uses of our data and tools in the public and private sectors.  We’re participating in the National Day of Civic Hacking on June 1-2, 2013, by sponsoring several challenges related to visualizing historical datasets and developing a mobile app for researchers to easily upload digital images of historical records.  We’re looking forward to see what innovative solutions might be developed by the public.

All of our efforts, however, are only a piece of the larger Federal Government effort to improve digital services.  You can check out other agencies’ developer hubs and new mobile services and APIs, including a new API for the State Department’s Office of the Historian Ebook Catalog, which contains all of the ebooks from the Foreign Relations of the United States (FRUS) series.

Reblogged from NARAtions, the blog of the National Archives, with a hat tip to OCIO.GOV

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Make Mobile Gov with the Mobile Application Development Program

Mobile Application Development ProgramAnytime, Anywhere, Any Device.

The 21st century imperative to deliver government information and services to the public anytime, anywhere and on any device makes mobile a critical tactic in the federal Digital Government Strategy. Today, GSA’s Digital Services Innovation Center and the Federal CIO Council launch the Mobile Application Development Program to provide agencies with tools they need to make great mobile products available to the public.

The program–developed with and by 25 agencies across government–will help agencies in each stage of mobile development.

  • Plan –Build a mobile strategy, see what other agencies have done, use new acquisitions tools to find top mobile developers.
  • Develop –Create great mobile apps and sites using mobile user experience guidelines. Jump start development by leveraging pre-existing code.
  • Test –Make sure your app works on all devices by leveraging automated and in the wild testing support. Test for security & accessibility.
  • Launch –Let people know yours is an official government app by registering it. Get your app in the app stores and leverage API’s for promoting your apps.

What’s In It?

The program is chock full of useful resources and tools. For starters there is

  • RFP-EZ helps link agencies and small businesses for tech projects below $150,000–definitely a sweet spot for many mobile products. The idea is to help agencies reach the talent in startups more quickly and at reasonable cost. We worked with the RFP-EZ team at SBA to include mobile statement of work templates. Now when agencies create a new project in RFP-EZ, they can jumpstart their efforts by choosing the “Mobile Application Development” project type.
  • Agencies can easily create mobile ready websites using Sites.USA.gov. This GSA-hosted content management tool supports open content, is secure, compliant and uses only responsive themes that work well on any-sized screen.

The Federal Apps Registry helps verify that apps and mobile sites are actually government mobile products–and provides an API so agencies can easily create galleries around their mission areas.

Just Do It

You can use these and many more tools and resources today. And, you can join us for a discussion about the Mobile Application Development Program May 30th at our webinar, or come see us live later that day at our Mobile Gov Wikithon.

Last, we need YOU to help us as we continue to develop new tools to help you develop citizen-focused mobile products. Tell us what you need at digitalgov@gsa.gov.

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Digital Analytics Program Helps Agencies Measure Web Performance

Image of a bar graphSupport for agencies’ implementation of upcoming Digital Government Strategy milestones continues with the rollout of the Digital Analytics Program to help agencies measure performance and customer satisfaction to improve service delivery. This new program helps agencies by providing digital metrics guidance and practices, training and tools and implementation support.

The Digital Government Strategy Milestone 8.2 calls for agencies to implement performance and customer satisfaction measurement tools on all .gov websites. The Digital Services Innovation Center, housed at GSA, is rolling out a comprehensive Digital Analytics Program to help.

Step One was the release of guidance and best practices on Digital Metrics in August. This includes comprehensive info and measures for digital services, as well as outlining the common set of agency measures for web sites.

Step Two begins when the Innovation Center releases a common tool October 15 as a shared service to help federal executive branch agencies comply with the strategy by collecting and reporting on the 10 required performance metrics. The solution uses a page tagging technique to collect metrics, which has become an industry standard. There is no cost to agencies to use the tool.

By using a common web analytics tool across agencies, we’ll be able to deliver an unprecedented, government-wide view of how well agencies serve their customers online. Being able to share this data will also create new possibilities for agencies to collaborate in improving service and learn from each other.

The new solution isn’t intended to replace any of the products agencies are already using. But it can supplement current efforts and can serve as a stand-alone solution for agencies without a metrics tool.

What’s next?

Agency leads for Digital Strategy will be identifying a point-of-contact (POC) for Digital Analytics for their agency. The POC will be the primary person that GSA works with on implementing the common tool and page tags. This will keep the implementation as streamlined as possible.

Want to learn more?

  • Listen to the on-demand Digital Metrics webinar on the requirements and guidance and a case study on agency-wide metrics implementation at USDA.
  • Sign up for email updates on Digital Analytics Program page on HowTo.gov
  • Send your questions to dap@gsa.gov, and we’ll post the answers on HowTo.
  • Check out future training from DigitalGov University related to metrics and other topics.

Reblogged from Digital Gov Blog

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Digital Government Strategy Milestones Report

Screenshot of Digital Strategy milestones webpage.Yesterday marked three months since the release of the Digital Government Strategy and agencies have been making great strides in meeting the milestones toward building a 21st Century Government. In his blog, Building-blocks of a 21st Century Digital Government, Steve Van Roekel said

Executing on this vision of government cannot happen alone. To provide the highest value of services, we must rethink from step one how government builds and provides services for the American people. We must unlock rich government data, information and services so that everyone from citizen developers and private sector entrepreneurs, to our very own Federal agencies can help provide the American people with the access to these services “anywhere, anytime, on any device.”

This blog was released in conjunction with the milestones deliverables page where you can find:

What’s your agency doing to meet the milestones? Let us know about the great work you are doing, and remember to check out the Digital Services Innovation Center webpage and HowTo.gov digital strategy milestone page for guidance, resources, and training.

Reposted from Digital Gov Blog.

 

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Have Your Say! NARA needs your input on Digital Strategy!

This entry was reblogged from the NARAtions blog.

On May 23, 2012, the White House released the Digital Government Strategy, which outlines how all federal agencies will work to make information and services easily accessible on the internet, anytime, anywhere, and on any device. President Barack Obama said,

“Ultimately, this Strategy will ensure that agencies use emerging technologies to serve the public as effectively as possible. As a government, and as a trusted provider of services, we must never forget who our customers are – the American people.”

At the National Archives, we are working to make our data and information available to you.

Weigh in and let us know what you’d like us to focus on.
We’ve developed two lists. The first list is for proposed services to optimize for mobile use, so you can better access these services via a smartphone, tablet, or another mobile device. The second list is for systems to enable via Web Services like APIs, so that the data will be more accessible, especially for developers to reuse. Candidates were selected based on the possibility of implementation by May 2013. Please also let us know what additional candidates you would like to see optimized for mobile or enabled via APIs in the future.

In the comments below, please let us know what you would like to prioritized and specific recommendations for what will be most useful to you. If you prefer, you can email your recommendations to opengov@nara.gov.

To learn more about the agency’s implementation of the Digital Government Strategy, please visit archives.gov/digitalstrategy andarchives.gov/open.

Proposed Mobile Candidates:

  • Mobile optimize FederalRegister.gov.
  • Develop a mobile application based on the Daily Compilation of Presidential Documents.
  • Mobile optimize Archives.gov.
  • Mobile optimize the Online Public Access resource, the online public portal for National Archives records.
  • Make additional National Archives records available through Wikipedia, which is mobile optimized and available through mobile apps.
  • Make additional National Archives records available through Flickr, which is mobile optimized and available through mobile apps.
  • Make improvements to Today’s Document mobile application.
  • Make improvements to the mobile application for DocsTeach, an online educational resource featuring National Archives records.
Proposed API Candidates:
  • Integration of Regulations.gov API into FederalRegister.gov and its API. This integration would provide greater access to public comments and supporting documents in Regulations.gov, and improve process for submitting public comments from FederalRegister.gov to Regulations.gov.
  • Expand the FederalRegister.gov API to include the “Public Inspection Desk.”
  • Develop an API for FDsys through the Office of Federal Register – Government Printing Office Partnership.
  • Develop an API for the Online Public Access resource, the online public portal for National Archives records.
  • Make additional National Archives records available through Wikipedia,  which is accessible through the MediaWiki API.
  • Make additional National Archives records available through Flickr, which is accessible through the Flickr API.

Please leave your comments for NARA on the original NARAtions blog post.

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Seeking Your Input for USDA’s Digital Strategy

This entry was reposted from the USDA Blog.

On May 23, 2012, the White House released the Federal Digital Strategy aimed at building a 21stcentury government provides open data and digital services to the American people and its employees.

As part of our Digital Strategy, USDA has identified several first-move candidates that can be improved to meet the call for web APIs and mobile optimized services by May 23, 2013.

We’d like your input in deciding which two candidates in each category we will commit to completing by OMB’s May 23, 2013 deadline. We’d love to hear your feedback – which of these candidates would be most useful to you? What should we consider when creating web APIs and optimizing for mobile? Did we miss anything?

We have identified the following first-move candidates to make available as web Application Programming Interfaces (APIs):

Name: World Agricultural Supply and Demand Estimates
Description
: Provides USDA’s comprehensive forecasts of supply and demand for major U.S. and global crops and U.S. livestock. The report gathers information from a number of statistical reports published by USDA and other government agencies, and provides a framework for additional USDA reports.
Main Customers:
Government, Business, Media, Education Institutions, Consumers

Name: National Farmers Market Directory
Description:
Agricultural Marketing Service-produced directory containing information about U.S. farmers market locations, directions, operating times, product offerings, and accepted forms of payment. Supports local and regional food systems, as well as development of local economies.
Main Customers:
Consumers, Business, Community leaders

Name: List of Disaster Counties
Description:
Farm Service Agency list of Counties with a specific disaster designation.
Main Customers:
Producers, Farmers, Government, Media

Name: Office Information Profile System
Description:
USDA Service Centers are designed to be a single location where customers can access the services provided by the Farm Service Agency, Natural Resources Conservation Service, and the Rural Development agencies. This tool provides the address of a USDA Service Center and other Agency offices serving your area along with information on how to contact them.
Main Customers:
Government, Business, Public

Name: SNAP Retailer Locator information
Description:
Find a retailer welcomes Supplemental Nutrition Assistance Program (SNAP) Electronic Benefits Transaction (EBT) customers. Currently available as an interactive map with geocoded information available by download as a .CSV file. Locations updated monthly
Main Customers:
Public

The following list includes high-value USDA service candidates to potentially be optimized for mobile use:

Name: Meat, Poultry and Egg Product Inspection Directory
Description:
The Meat, Poultry and Egg Product Inspection Directory is a listing of establishments that produce meat, poultry, and/or egg products regulated by USDA’s Food Safety and Inspection Service (FSIS) pursuant to the Federal Meat Inspection Act, the Poultry Products Inspection Act, and the Egg Products Inspection Act. Directory is updated monthly.
Main Customers:
Business, Industry, Government, Consumers

Name: USDA Newsroom
Description:
The USDA Newsroom holds official news releases, statements, transcripts and speeches released by the Department.
Main Customers:
Government, Public, Media

Name: USDA Blog
Description:
The Blog features content from all USDA agencies and features the latest news, events and features. The Blog also provides the public an opportunity to ask questions or share their thoughts about the latest issues.
Main Customers:
Government, Public, Media

Name: AmberWaves eZine
Description:
As the Economic Research Service’s (ERS) flagship publication, Amber Waves provides a window into ERS research through highly readable articles geared to educated but non-specialized audiences. Amber Waves covers important issues on U.S. markets & trade, diet & health, resources & environment, rural issues in easy to digest articles, with comprehensive links to ERS website for more details.
Main Customers:
Government, Media, Researchers, Education Institutions

Name: Office Information Profile System

Description: USDA Service Centers are designed to be a single location where customers can access the services provided by the Farm Service Agency, Natural Resources Conservation Service, and the Rural Development agencies. This tool provides the address of a USDA Service Center and other Agency offices serving your area along with information on how to contact them.
Main Customers:
Government, Business, Public

Please leave comments on regarding your choices on the USDA blog post.

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Opening Up Our Data

This entry is reposted from the HHS Digitalk Blog

Earlier this summer, the U.S. Chief Information Officer, Steven VanRoekel released the federal government’s new digital strategy which aims to shift the way government information is accessed and consumed. Instead of focusing on producing a final product, which has been common practice for years, the government will now be making content more accurate, available and secure. One major tool in the information technology tool box being used to achieve this goal is the use of Application Programming Interfaces (APIs).

An API is a set of tools for building software applications. But more importantly, an API makes information more accessible. This is important for two reasons.

First, the use of APIs makes it easier to replicate government information across more places than ever before. APIs enable automatic updates of information when content is syndicated on other websites, while reducing actual person hours currently spent manually updating content.

Second, APIs make information and data easily available to developers, who can create Web and mobile applications that make information increasingly more useful to the public. We have already seen the benefits of liberating vast amounts of data through the Department of Health and Human Service’s Open Government Health Data Initiative, hundreds of applications like My Cancer GenomeHealthGrades,Archimedes’ IndiGO, and the Healthy Communities Network which have been developed for individuals, communities and service providers. HHS has been liberating vast amounts of its data, many of which have APIs and are on HealthData.gov.

As the government changes the way it does business—making content and Web APIs the new default—government information and data will be more open, accessible and useful for the public. This strategy will open doors for communication and give everyone the opportunity to use government information in a more meaningful way.

Join the conversation: #digitalk Please leave your comments on the original HHS Blog post.

 

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Building-Blocks of a 21st Century Digital Government

Cover from report: Digital Government, Building a 21st Century Platform to Better Serve the American People, May 23, 2012Today marks three months since we released the Digital Government Strategy (PDF/ HTML5) – as part of thePresident’s directive to build a 21st Century Government that delivers better services to the American people.

Executing on this vision of government cannot happen alone. To provide the highest value of services, we must rethink from step one how government builds and provides services for the American people. We must unlock rich government data, information and services so that everyone from citizen developers and private sector entrepreneurs, to our very own Federal agencies can help provide the American people with the access to these services “anywhere, anytime, on any device.”

Today agencies are making great strides towards putting a solid foundation for a 21st Century Digital Government in place.

For example, the Census Bureau recently released its first mobile app, called “America’s Economy,” and just today released an iOS version. The app mashes up Census data with economic statistics from the Bureau of Economic Analysis and Bureau of Labor Statistics and provides the latest economic indicators that drive business hiring, sales, and production decisions throughout the nation in real time. Economists, planners, business owners, and the public can use the app to get a quick and easy snapshot of the health of the U.S. economy, look at trends, and receive notifications when indicators change. But as powerful as the app is, just as powerful is the way Census is releasing the underlying data through its first publicly available application programming interface (API).

The Census API, which pulls from the American Community Survey and the 2010 Census, has yielded an unprecedented level of interest from citizen developers. Over 800 external developers have already accessed the API since its release, and users have generated over 24 million data requests. And as an indication of how valuable and accessible this data is, it took only 24 hours for the first third-party app to be developed and we are excited to see the many more applications that will be developed using this data.

This is just one example of the power of unlocking rich government data sets and services to the public and is exactly what the Digital Government Strategy is trying to accomplish. But it is just the beginning.

Today, every major Federal agency is posting candidate data sets and services to open up over the next several months. While many focus on providing better services directly to the public, others focus on increasing internal government efficiencies to save taxpayer dollars. For example, the Internal Revenue Service (IRS) is planning to develop a mobile app for its revenue agents that will allow them to accept a paper check from a taxpayer, take a picture, and automatically deposit it for posting to the taxpayer’s account.

You can link to each of the agency lists via http://www.whitehouse.gov/digitalgov/deliverables, and I encourage you to weigh in on which candidates you think are the highest value. There, you can also find links to other recent products of the Strategy aimed at providing agencies with the tools they need to be successful and scaling existing best practices across government:

  • A bring-your-own-device (BYOD) toolkit for agencies considering implementation of a BYOD program;
  • A report on how the National Institute of Standards and Technology’s (NIST) standards and guidelines are evolving to meet the challenge of mobile security;
  • Recommendations on how agencies can stand up effective digital services governance structures; and
  • Performance measurements tools that will help drive data-driven decision making around the Federal web space.

It’s been a busy three months, and I look forward to adding more building-blocks in the months ahead as we continue to deliver on the President’s vision of a more modern, efficient, and accessible government for the 21st Century.

Reposted from The White House Blog.

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Agile “Sprinting” to Digital Governance Recommendations

To help agencies produce better decision-making across the organization about how to best spend resources on digital services and manage their data, the Digital Government Strategy tasked the Digital Services Advisory Group with “recommending guidelines on agency-wide governance structure for developing and delivering digital services and managing data.”

Governance Sprint #1

A clear governance structure helps with digital service efficiency and quality ofservice. You can find the digital governance recommendations here and agencies will use these to”establish an agency-wide governance structure for developing and delivering digital services” by November 23.

As part of its mission to promote cross-agency sharing of best practices in the delivery of digital services, the Digital Services Advisory Group worked with the Federal CIO Council and Federal Web Managers Council to develop recommendations on how agencies can
stand up effective digital services governance structures consistent with Milestone Action #4.2. Recognizing that governance is a means to an end, the recommendations highlight opportunity areas for agencies to deliver better services at a lower cost.

To support the Digital Services Advisory Group’s efforts, the Digital Services Innovation Center hosted a digital governance co-lo project. This project is an ongoing experiment where we have applied agile software development processes to policy-making.

We used intensive, facilitated “agile sprints” to help agencies develop digital governance structures. The goals for these “sprints” as we began to call them were to:

  • Allow the participating agencies to get a jump start on their governance models
  • Abstract what was learned from these agencies’ governance model creation processes to inform the Digital Services Advisory Group’s governance recommendations
  • Share this “agile sprint” model with other agencies to accelerate their digital governance model creation in order to meet the November 23rd milestone.

The government innovators who partook in this experiment were the U.S Departments of Education, Agriculture, Veteran’s Affairs and the General Services Administration. In the first sprint, which lasted a week, these agencies agreed to creating a digital governance model “minimal viable policy” or MVPs to workshop with their agencies before the second sprint.

During this sprint, the innovating agencies found themselves engaging in a rapid cycle of brainstorming,  presenting, getting and giving feedback on their outline digital governance model MVPs. Facilitators started to notice that agencies would “borrow” MVP elements they liked from other agencies in successive presentations. A RACI chart for stakeholder mapping was perhaps the most “borrowed” element.

These agencies will continue to work on the digital governance sprint experiment over the next month to have their governance structures ready for the November 23rd deadline. We are interested in exploring how agencies might use this model for other areas of policy development.

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Digital Strategy Milestones–What you need to know

The Digital Government Strategy empowers federal agencies to harness technology to improve service to the American people. The Digital Government Strategy empowers federal agencies to harness technology to improve service to the American people.

The Digital Government Strategy has “hit the ground running” and we want to make sure you have the up-to-date information on the August milestones.

HowTo.gov will host the tools and guidance for many of the deliverables from the Digital Strategy, and will coordinate training, host discussions, and provide agency case studies.

Right now you can:

We are building out resources to help support agencies:

  • Establish an agency–wide governance structure for developing and delivering digital services. (milestone 4.2)
  • Implement performance and customer satisfaction measuring tools on all .gov websites. (milestone 8.2)

On August 23rd OMB will issue governance guidance and the performance and customer satisfaction metrics guidance will be posted on howto.gov.
Agency MilestonesAgencies are hard at work engaging with their primary audiences to determine (by Aug. 23rd):

  • Two existing major customer-facing services that contain high-value data or content as first-move candidates to make compliant with new open data, content, and web API policy (milestone 2.1) , and
  • Two existing priority customer-facing services to optimize for mobile use. (milestone 7.1)

These services can be the same two for each milestone, or different, it’s up to you.
The Dept. of Commerce wrote a blog post asking for feedback on their priority services, and so did the EPA and Dept. of Education. Other agencies have hosted town halls / focus groups or used online engagement platforms.
Agencies are required to post a page at agencyname.gov/digitalstrategy by today (Aug 16). Take a look at your agency’s page, where you’ll find agency information on the Digital Strategy milestones. The priority services your agency will select will be included here.

What else is your agency doing to meet the milestones? How do you think the Digital Strategy will change the way we work? What else can we do to help you and your agency meet the milestones of the Digital Government Strategy?

Reblogged from Digital Gov Blog.

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