Crucial Conversations

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Date(s) - 13/11/2018 - 14/11/2018
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Download Flyer: Crucial Conversations Flyer 11.13.18

Tools for Talking
When Stakes are High!
Why Crucial Conversations?
Whenever you are not getting the results you are looking for, it is likely a crucial conversation is keeping you stuck. Whether it is a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship—whatever the issue—if you cannot talk honestly with nearly anybody about almost anything, you can expect poor results.

The Crucial Conversations® Course
A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. These conversations—when handled poorly or ignored—lead to strained relationships and dismal results. Crucial Conversations teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics—at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you will surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.

What Does The Training Teach?
Crucial Conversations teaches participants how to:
•Speak persuasively, not abrasively
•Foster teamwork and better decision making
•Build acceptance rather than resistance
•Resolve individual and group disagreements
Organizational Benefits of Crucial Conversations

Fortune 500 organizations around the world have turned to Crucial Conversations Training to improve bottom-line results like quality, efficiency, satisfaction, safety, etc. Results include:
•Productivity & Quality. Sprint Nextel saw a 93% improvement in productivity and a 10-15% improvement in quality, time,and cost.
•Teamwork. Employees at Maine General Health were 167% more likely to speak up and resolve problems withcolleagues after being trained in Crucial Conversations.
•Relationships. Franklin Pierce College reduced passive-aggressive behavior by 14% and increased trust levels by 15%.
•Performance. STP Nuclear Power Plant went from total shutdown to generating the most electricity in the nation amongtwo-unit plants.
•Efficiency. AT&T reduced billing costs by 30% and Sprint Nextel reduced customer care expenses by $20 millionannually.

Who Needs this Training?
Does your organization suffer from taboo topics, deference, disagreement, analysis paralysis, information hoarding, office politics, or alienation? Is your organization battling declining productivity, safety violations, low morale, reduced quality, poor customer satisfaction, or other bottom-line concerns? Then you, your team, or your organization needs Crucial Conversations Training.

Cost & Materials
•$1,250 per person & includes:
•2 day instructor-led course
•Crucial Conversations Participant Toolkit
•Cue cards for each lesson in a desktop display case
•Crucial Conversations model card
•A copy of the New York Times bestselling book, Crucial Conversations: Tools for
Talking When Stakes are High
•Crucial Conversations Audio Companion MP3 Download
•A course completion certificate
What is the Next Step?
•Utilizing your Government Purchase Card (GPC), visit the below payment link and enter the information. If you havequestions, see the payment guide instructions.
•Please note, if the minimum number of participants (10) is not reached by the registration deadline, the course will becancelled and a refund issued to the GPC.

Nov. 13-142018
Oct 23, 2018
Phillip Burton Fed Bldg. 450 Golden Gate Ave.2nd Floor, NV RoomSan Francisco/Civic Center BART

About HR Strategy
The U.S. Office of Personnel Management’s (OPM) Human Resources Solutions (HRS) offers Federal agencies the effective and efficient human capital services needed to build and sustain high performing organizations. We currently serve the majority of Chief Human Capital Officer agencies as well as Federal corporations and independent agencies. HRS is committed to providing quality products and expert services. We have a unique understanding of Government Human Resources needs because we are Federal employees. Our nationwide network of HR Specialists is here to help you achieve your mission.

If you have questions regarding additional trainings and services we offer, visit our HRS website, email us,or call us at (816-426-7010.