GSA plays a critical role in helping other agencies with technology, from OCSIT’s assisting with cloud computing security and managing usa.gov to OGP’s development of cybersecurity policy and overseeing the .gov domains. Over the past year, we took a large step forward by standing up 18F, which seeks to change the way technology is built in the federal government. I see this role increasing to the point where GSA is as closely associated with digital technology as it is with the public buildings or acquisition.
To that end, I would like to announce Phaedra Chrousos as the Associate Administrator of the Office of Citizen Services and Innovative Technologies. As the Associate Administrator, she will work to further grow GSA’s role in digital services and ensure that we are using all of the tools at our disposal to serve both internal and external customers as effectively as possible. She joined the agency last year as GSA’s first Chief Customer Officer, a position she will retain. Phaedra is ideally suited for this role, given her experience founding and managing two successful companies in the digital media and healthcare industries, respectively. I am confident that she will do an outstanding job in this new position.
She will be supported by Kathy Conrad, who served as acting Associate Administrator over the last few months, and Greg Godbout, the Executive Director of 18F. Thanks to the hard work of Kathy, Greg and their terrific teams, GSA is doing outstanding work to improve digital services, building the communities necessary to sustain these services, and ensuring that all citizens have access to government information at their fingertips. I look forward to GSA’s role in technology growing even further.