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CX Day in Government: How GSA uses data to improve customer experience

CX Day in Government: How GSA uses data to improve customer experience

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A recent Customer Experience (CX) industry report illustrates a continued shift in what the public expects from its government. As more and more private sector companies are leveraging technology and analytics to rapidly respond to customer needs, citizens expect the...
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FedRAMP Tailored Available for Use

FedRAMP Tailored Available for Use

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This blog was originally posted on fedramp.gov. We are excited to announce our release of the FedRAMP Tailored Baseline for Cloud Service Providers (CSPs) with Low-Impact Software- as-a-Service (LI-SaaS) Systems!  FedRAMP Tailored was developed to support industry solutions that are low risk and...
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GSA seeks new ideas in San Francisco design challenge

GSA seeks new ideas in San Francisco design challenge

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Innovation doesn’t always come from within. Better solutions facing today’s government can come from anywhere – even a college notebook. Around the country, thousands of students are pursuing degrees in architecture, design and related fields. It’s these minds we are...
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GSA and VA Release New Verified Vet Icons on VA Advantage!

GSA and VA Release New Verified Vet Icons on VA Advantage!

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Thanks to new “VA Verified” icons it is easier than ever for acquisition professionals at the U.S.Department of  Veterans Affairs (VA) to know they are purchasing from qualified Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) and Veteran Owned Small Businesses (VOSBs).  That’s...
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Emerging Tech and Open Data for a More Open and Accountable Government

Emerging Tech and Open Data for a More Open and Accountable Government

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This blog post was originally published on DigitalGov. Open data and emerging technologies—including artificial intelligence and distributed ledgers, such as blockchain—hold vast potential to transform public services held back by bureaucracy and outdated IT systems. We are opening the doors...
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Federal Identity Playbooks Powered by Federalist

Federal Identity Playbooks Powered by Federalist

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This past year, GSA’s Office of Government-wide Policy (OGP) Federal Identity, Credential, and Access Management (FICAM) team launched a series of revamped digital tools designed to update and replace the Federal ICAM Enterprise Architecture and Roadmap. To modernize the original...
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