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Customer Service

CX Day in Government: How GSA uses data to improve customer experience

CX Day in Government: How GSA uses data to improve customer experience

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A recent Customer Experience (CX) industry report illustrates a continued shift in what the public expects from its government. As more and more private sector companies are leveraging technology and analytics to rapidly respond to customer needs, citizens expect the...
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CX Day in government: How we all shape the customer journey

CX Day in government: How we all shape the customer journey

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During National Customer Service Week, it’s a great time for organizations across industry and government to celebrate putting customers first and think about what we can do to improve their end-to-end experiences. When you think this big, it can be...
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GSA builds strong customer relationships through the Federal Executive Board

GSA builds strong customer relationships through the Federal Executive Board

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Communication and coordination among federal agencies is essential in today’s ever changing world. That’s why Federal Executive Boards (FEB) are more relevant than ever and why I am honored to serve as the 2016 FEB’s Chairperson for the Dallas Fort Worth FEB....
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Consider Special Needs, Make a Plan to Be Prepared for Emergencies

Consider Special Needs, Make a Plan to Be Prepared for Emergencies

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The likelihood that you and your family will recover from an emergency tomorrow often depends on the planning and preparation done today. While each family’s abilities and needs are unique, every individual can take steps to prepare for all kinds...
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Courts, GSA Collaborate to Improve Service, Cut Costs

Courts, GSA Collaborate to Improve Service, Cut Costs

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Editor’s Note: This blog post was originally posted on the United States Court page here. The federal courts and the General Services Administration are moving forward with an “unprecedented collaboration” to improve property management services, in some cases in a...
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Informing the future of the Federal Front Door

Informing the future of the Federal Front Door

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Editor’s Note: This blog originally appeared on blog.USA.gov.  In our last post, we introduced the Federal Front Door project and briefly described a six-week discovery phase, in which we set out to better understand how the general public feels about and...
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GSA-DHA Health IT Partnership

GSA-DHA Health IT Partnership

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Recently, General Services Administration’s Federal Acquisition Service (FAS) and the Defense Health Agency (DHA) entered into a strategic seven-year partnership representing an estimated $5.4 billion in spend for critical Health IT services and solutions. Through this partnership, DHA will direct...
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Our Vision for the New Year

Our Vision for the New Year

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Over the past few weeks, we’ve been blogging about the great work the General Services Administration’s passionate and talented workforce delivered in 2015 in the areas of real estate, acquisition and tech. This post is a look ahead at what...
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