GSA and the 25-Point IT Reform Plan


IT Reforms at the General Services Administration

Over the last six months, we have executed on IT reforms that will not only impact the efficiency and effectiveness of GSA’s IT portfolio and infrastructure, but will also have a wide reaching effect on the entire Federal IT community. GSA has made enormous strides in enhancing our IT infrastructure and achieving significant cost savings: we are moving systems to the cloud, closing data centers and going after troubled investments through TechStat sessions.

GSA is in the process of closing three data centers by the end of 2011, which will reduce our IT infrastructure footprint. In line with our move to become a more agile IT organization, we are about to move our entire email system to a cloud-based service for more than 17,000 users. This new cloud solution will provide faster upgrades, reduce costs to centralized management, reduce the need for lengthy and costly procurements of IT assets, and overall provide better customer service. Additionally, we will save over $3 million a year (a reduction of 50%) in operating costs.

As a result of the TechStat process, we were able to halt our underperforming GAMS (GSA Access Management System) project. The core issue was that the project scope was not aligned to agency business needs. The GAMS project scope involved developing a technically ambitious solution, including features and functionality that were not needed by the GSA business users. The TechStat allowed us to re-align the goals of this project with our core business needs, primarily a single login mechanism for all agency systems. As a final outcome, we accelerated project delivery by 18 months, and reduced scope from 40 systems integrations to 4.

In addition to the work we have done to achieve efficiencies and enhance GSA’s infrastructure in accordance with the 25 Point Plan, we have also made significant contributions to transformational government-wide initiatives. We have played a lead role in facilitating the adoption of cloud computing across the government in support of the Administration’s Cloud First policy. Our Federal Cloud Project Management Office is working on the design and implementation of security controls, processes and procedures for the Federal Risk and Authorization Management Program (FedRAMP), which will enable cloud services to be authorized once, and then leveraged for use across government. Following the award late last year of the Infrastructure as a Service (Iaas) BPA, GSA released a cloud email RFQ for the entire Federal Government worth $2.5 billion. Agencies throughout government will be able to easily acquire cloud services using these contract vehicles. We serve as the PMO for the Data Center Consolidation Task Force, and recently released an interactive map listing the 139 data center that have already closed or plan to close by the end of the year. GSA also provides staff support to the CIO Council.

GSA is leading the way, both internally, and for government as a whole in executing the IT Reform Plan. Multiple offices across the agency have participated and the result has been extremely beneficial. We are implementing reforms that will positively impact the larger Federal IT community to serve the American people more effectively.