Working Hard to Improve Security, Safety, and Quality of Life for Americans

Posted by Mary Davie
on February 9, 2017

This blog post is part of a seven-part series reviewing the Acquisition Gateway and IT Category data, trends, expertise, and advocacy that GSA’s ​Office of Information Technology Category (ITC) organization offers to support other agencies’ missions.

(Note: This is a guest blog post by Amando E. Gavino Jr., Director, Office of Telecommunications Services. Gavino is responsible for a portfolio of telecommunication acquisition solutions that provide government agencies the ability to meet their diverse set of telecommunication requirements.)

ITC’s Office of Telecommunications Services provides a wide variety of offerings to federal, state and local governments which includes voice, video, data, managed network services, call center services, mobile and wireless, satellite services, last mile connections and much more. Because of our partnership with industry and our robust solution sets, we are able to provide government agencies seamless access and support, thus achieving shared value and expanding the benefits of modern technology. We’re continually transforming and enabling improvement to the security, safety, and quality of life for our nation and its citizens.

We enhance security by providing the communications services that connect law enforcement resources with information locally and worldwide to counter crime and terrorism. We also support the safety of our men and women in uniform, humanitarian relief, disaster-response, and counterterrorism efforts through satellites. And the telecommunications service we provide also improves government’s ability to respond  anywhere and anytime through mobile devices (i.e., tablets and wireless smartphones); enhances patient health care for veterans and aging population; supports farmers and ranchers; tracks wildlife and diseases; and ensures food safety and inspections.

A Look Back at 2016

We’re always trying to improve, and here are a few ways:

Simplifying, Standardizing, and Buying in Volume

The Category Management (CM) approach to simplify, standardize, and make use of volume to streamline enterprise-wide telecom is the focus of Enterprise Infrastructure Solutions (EIS). CM helps us adapt our solutions as the industry changes and as agency needs change. For example, we’re being less local and more global to ensure agencies adopt security and unified communication technologies that comply with best practices.

Managing Telecom as a Subcategory

We are managing Telecom and all of our offerings in IT as a comprehensive portfolio and have technical, functional and acquisition experts to help agencies buy in a more efficient way and improve mission delivery.

Engaging Agencies and Industry

In 2016, GSA continued to engage agency and industry partners to shape the upcoming EIS, which will replace Networx and local and regional telecom services. We formed the EIS Infrastructure Advisory Group (IAG) to define priorities share best practices, plan for transition and ensure the final EIS solution meets government’s needs.

Optimizing Telecom Use and Spend

Because of our strong partnerships with agencies, GSA’s telecommunications program is recognized as “the government’s telecommunications program,” and as a result, we are able to aggregate and leverage more than $2 billion in annual spend and document over $675 million in savings.

Providing a Range of Purchasing Options

We recognize that ease of use is critical for our agency customers so we offer a range of purchasing solutions across our IT and telecommunications contracts — everything from self service through delegated procurement authority … to monitoring contract service level agreement achievement … to providing advice and consulting to providing fully assisted services.

Enhancing Agencies’ Understanding of Telecom Purchases

Telecom has been managed as a category for a while. Because of standard service definitions and contract terms in contracts like Networx, agencies can make “apples to apples” comparisons around services. This makes it easier for GSA and other agencies to make comparisons between suppliers and to get the best value for their purchases. And, because of the data we collect on purchasing, GSA can clearly see purchasing trends which shape future contracts (e.g., EIS, etc.) and our discussions with agencies and suppliers. We continually refine this data driven approach to supplier management to get better value for agencies and taxpayers.

Here is what we have seen over the past 10 years. Demand for bandwidth has increased at a compound annual growth rate that exceeds 30 percent, but our normalized costs for the bandwidth has decreased. Part of this is simply an industry phenomenon. Bandwidth is getting cheaper; however, part of this is due to our data driven approach to our interactions with suppliers. We expect bandwidth to be “cheaper by the dozen” and we have an approach to ensure this is the case. Further, most agencies are modernizing their networks through increased bandwidth demand, especially via Ethernet services. For instance, enterprise network services are migrating towards 10/100/1000 Mbps Ethernet; our Networx extensions focused on this migration and Ethernet is an EIS required service.

The increased demand for these services drove purchasing up 10 percent on Networx in 2016, which further lowers telecom costs, especially for Ethernet services. The availability, performance, and price of Ethernet services will remain important for years to come. In 2017 and beyond, EIS is on target to continue lowering costs for government.

2017 Telecom Priorities

Our biggest priority in 2017 is to continue to collaborate across government and industry, and begin the transition to EIS.

The EIS Transition Challenge Government-wide

GSA and agency partners are preparing for the EIS awards so transition can begin and be completed by 2020. All agencies using Networx were required to submit Agency Transition Plans, which were due in fall 2016. We are excited to continue to work with industry and agency partners to take advantage of new solutions and new technology.

Mobility Savings and Enhanced Management

Mobile services are also in the spotlight in 2017. Five wireless service plans — three data and two voice plans — represent more than 90 percent of federal government’s purchases of mobile services. Standardized buying forces competition to focus on price and quality since many features and requirements are the same (Federal Strategic Sourcing Initiative-Wireless (FSSI-W) customers paid 26%  less in 2016 than in 2012 because of this simple standardized strategy). In 2017, the government-wide Mobile Services Category Team (MSCT) will drive further savings as FSSI-W growth continues and the MSCT defines the next-generation mobility program.

Demands for Bandwidth, Security, and Satellites

Bandwidth demands and security capabilities will continue to grow in 2017, and we’ll also launch a new Commercial Satellite Custom Commercial SATCOM Solutions (CS3) contract.

In all these areas, we partner with agencies to find the best telecom infrastructure solutions to meet mission needs.

Learn More about Telecom Solutions

To find out more about available tools, best practices, and telecom solutions, select Telecommunications and Network Services on GSA’s website and visit the Telecommunications Hallway on the Acquisition Gateway.

Please follow ITC on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT. Visit all the IT Hallways on the Acquisition Gateway for more information on the IT category and subcategories.

 

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IT Security: Increasing and Enhancing Government-Wide Solutions To Address Cybersecurity Needs

Posted by Mary Davie
on February 2, 2017

This blog post is part of a seven-part series reviewing the Acquisition Gateway and IT Category data, trends, expertise, and advocacy that GSA’s Office of Information Technology Category (ITC) organization offers to support other agencies’ missions.

(Note: This blog is authored by Shon Lyublanovits, IT Security Subcategory Manager and Director of the Security Services Division for ITC, in GSA’s Federal Acquisition Service. In this capacity, she oversees activities and challenges of infusing Ccbersecurity into contract acquisitions.)

In October 2016, we announced that we were able to complete the first phase of the oral technical evaluations and expedite the modification/award processes to get 15 vendors on the new IT Schedule 70’s “Highly Adaptive Cybersecurity Services (HACS)” Special Item Numbers (SINs).

I am happy to report that we have launched the four new HACS SINs that feature high-quality cybersecurity vendors offering federal, state, and local governments the following services:

  • 132-45A: Penetration Testing – security testing in which assessors mimic real-world attacks to identify methods for circumventing the security features of an application, system, or network.
  • 132-45B: Incident Response – services help organizations impacted by a cybersecurity compromise determine the extent of the incident, remove the adversary from their systems, and restore their networks to a more secure state.
  • 132-45C: Cyber Hunt – responds to crisis or urgent situations within the pertinent domain to mitigate immediate and potential threats. Cyber Hunt activities start with the premise that threat actors known to target some organizations in a specific industry, or specific systems, are likely to also target other organizations in the same industry or with the same systems.
  • 132-45D: Risk and Vulnerability Assessment – conduct assessments of threats and vulnerabilities; determines deviations from acceptable configurations, enterprise, or local policy; assesses the level of risk; and develops and/or recommends appropriate mitigation countermeasures in operational and non-operational situations.

While the HACS SINs will allow agencies quicker and more reliable access to key pre-vetted support services that will expand agencies’ capacity to test their high-priority IT systems, rapidly address potential vulnerabilities, and stop adversaries before they impact our networks, we will continually look for more options to enhance these services and integrate with the national security community to ensure we have top-notch expertise in cybersecurity.

Ongoing Enhancement to HACS SINs

When we established the SINs in September 2016, we focused on providing the necessary tools to strengthen government agencies’ network and digital defenses against cyber attacks. Likewise, we’ll continue to evaluate and add more vendors to make these offerings even more robust. Altogether, we have evaluated and added 34 vendors to these SINs.

And eventually, all current IT Schedule 70 vendors that offer cybersecurity services will be required to migrate to the new HACS SINs. This, of course, will also provide a way for our industry partners to more easily differentiate these specific cybersecurity services from other IT offerings.

Strength through Inter-Agency Partnerships

We realize that in order to maximize success to guard against cyber attacks, we must create trusted partnerships with the national security community to ensure the rapid delivery of emerging technology to meet government cybersecurity needs.

  • First, we have increased communications and collaboration with Department of Homeland Security, Department of Defense, and the intelligence community (e.g., National Security Agency, Office of the Director of National Intelligence, etc.), in order to better structure, develop, and implement cybersecurity-related policy and guidance.
  • Second, we continually provide information regarding cybersecurity and feedback through the IT Security Hallway on Acquisition Gateway, and on other web-based platforms – both secure and open domain.
  • Lastly, on an ongoing basis, we proactively engage government agencies and industry partners to expand the utilization of the new HACS SINs.

For more information, please contact the following:

We look forward to hearing from you!

Please follow us on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT.

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ITC Welcomes New Leadership

Posted by Mary Davie
on January 19, 2017

As we continue to improve IT Category Management to drive greater value for the federal government we are excited to add two innovative senior executives to our talented, resourceful, and committed team.

Keith Nakasone is the Deputy Assistant Commissioner (AC) for Acquisition, and Jose Arrieta is the Director of the Office of IT Schedule Contract Operations. Both Nakasone and Arrieta joined ITC Jan. 9, and bring years of experience and outstanding track records in acquisition and technology.

Keith Nakasone

Keith joins us from the Federal Communications Commission where he served as a Senior Procurement Executive, Enterprise Acquisition Center. Keith will oversee all acquisition vehicles such as IT Schedule 70, Governmentwide Acquisition Contracts (GWACs), USAccess, our identity management program, and telecommunications contracts such as Networx and Enterprise Infrastructure Solutions (EIS). These programs represent $22B in annual federal, state and local spend. Keith will also manage strategy development, internal training for the acquisition workforce, and systems support for executing ITC’s acquisitions.

Jose Arrieta

Jose comes from the Department of Treasury’s  Office of Small & Disadvantaged Business Utilization (OSDBU), where he led the office to three consecutive “As” on the agency’s Small Business Administration report card. As the Director for the Office of IT Schedule Contract Operations, Jose will oversee Schedule 70, the largest IT acquisition vehicle in the government – a $15 billion dollar program.  Jose oversees the operation that provides leadership, guidance, and expert advice to ensure Schedule 70 continues to provide exceptional value to agencies, industry, and the taxpayer. In his new role, Jose will provide oversight  and guidance, and promote public policy objectives related to federal acquisition, including competition, integrity, fairness, and transparency, while ensuring compliance with laws, regulations, and policy.

Combined, Keith and Jose bring years of experience, leadership, innovation, and know-how in governmentwide acquisition, technology, and customer service. And with these additions, ITC will continue to provide access to best-value information technology and telecommunications products, services, and solutions to federal, state, local, and tribal government organizations. Please join me in welcoming Keith and Jose to GSA!

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GAO Denies Pre-award Protests Against Alliant

Posted by Mary Davie
on January 17, 2017

I am pleased to announce that we are continuing with the evaluation and award (planned for Fall 2017) of GSA’s $50 billion Alliant 2 Governmentwide Acquisition Contract (GWAC). Our decision follows the recent decision by the U.S. Government Accountability Office (GAO) to deny four companies’ protests to our new source selection methodology and the number of contractors to be awarded.

Alliant 2’s innovative evaluation methodology is characterized as  “highest technically rated, with fair and reasonable price.” It achieves best value under Federal Acquisition Regulation (FAR) part 15.101 by identifying offerors with the most relevant technical expertise who propose fair and reasonable pricing.  The method was pioneered by GSA’s OASIS (One Acquisition Solution for Integrated Services and further developed under the Human Capital and Training Solutions (HCaTS) and Alliant 2 programs.

In their decision, GAO stated that they found “…no basis in the FAR to object to a proposed source selection process that contemplates award to the highest technically rated offerors without using a tradeoff process.”

GAO further commented that FAR Section 1.102(d) permits reasonable exercise of the contracting officer’s discretion, recognizing that if a procurement strategy is in the government’s best interest, and is not explicitly prohibited, then the innovative procurement process is permissible.

GAO Decision Impact

GSA’s innovative source selection methodology on the Alliant 2 solicitation was directly challenged through several pre-award protests to GAO. However, GAO found that the methodology is valid, not objectionable, and supported by the discretion afforded contracting officers when they use the FAR. This decision affects IT acquisitions significantly.

This unprecedented decision reinforces the fact that government has the flexibility to try new and innovative source selection methodologies, among other things. As a proactive partner with federal agencies, GSA is always willing to try new ways to better serve government and improve mission delivery.

Our goal is to create comprehensive IT solutions available from the very best companies.

Ongoing Partner Engagement

We engaged both government stakeholders and industry partners from the beginning of the procurement process, and conducted extensive acquisition planning and market research to determine how to best structure the Alliant 2 GWACs. We always strive to maximize our collaboration with federal agencies and industry in order to identify the most advantageous structure for our contracts and to incorporate their ideas.

You may also remember a previous blog about Alliant 2 (including Alliant 2 Small Business) describing how much effort the team put into ensuring robust transparency, collaboration, and innovation at each phase of the process, especially during Alliant 2’s pre-solicitation phase.

These outreach efforts included:

  • Establishing an Alliant 2 Interact community with more than 8,000 members,
  • Providing a government-wide reviewed business case on OMB MAX,
  • Conducting meetings/presentations for interested agencies.
  • Coordinating agency customer and industry working groups,
  • Hosting five separate pre-proposal conferences attended by over 1000 people, and
  • Publishing seven Requests for Information (RFIs) through FedBizOpps (FBO) with two official industry days, and two separate fully comprehensive and complete draft Requests for Proposals (RFPs).

I know that the Alliant 2 and Alliant 2 Small Business contracts will meet the needs of federal agencies for IT services and will include a diverse set of highly qualified industry partners.

Download and read the entire GAO decision.

Read more about Alliant 2/Alliant 2 Small Business and the A2/A2SB Interact Community.

Please follow us on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT.

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Acquisition Gateway – Act as One for Smarter Acquisition

Posted by Mary Davie
on January 11, 2017

This blog post is Part II of a seven-part series reviewing the Acquisition Gateway and IT Category data, trends, expertise, and advocacy that GSA’s ITC organization offers to support other agencies’ missions.
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2016 was a landmark year for the Acquisition Gateway. To start, we reached 10,000 users, and counting! Even more important, acquisition professionals across the federal government contributed to the Gateway’s success. From sharing sample templates to participating in usability testing and design workshops, agency experts brought insight from every corner of the acquisition lifecycle. Together, we built an online workspace packed with category-specific tools, expertise, data, and content.

We’re excited to celebrate this achievement as one acquisition community, and I want to personally thank those of you who either contributed to the IT Hallway or logged in to explore. As I wrote in a previous post, the Acquisition Gateway supports category management by expanding the use of high-quality, high-value strategic sourcing solutions to improve the government’s buying power and reduce contract duplication.

Acquisition professionals visit the Gateway to:

  • Find advice, market intelligence, and acquisition sources in the IT Hallways,
  • Gather and download samples and templates in the document library,
  • Search and compare government-wide contracts in the solutions finder, and
  • Access various tools and price indexes in eBuy Open and the Prices Paid Portal.

Whatever your need, the Acquisition Gateway has all the helpful information and search tools to help you navigate the process and the universe of purchasing options.

IT Hallways

Two years ago when the Acquisition Gateway launched, IT Hardware and IT Software were two of the three category hallways that went live. Today, you can find 19 hallways aligned with the 10 common federal government nondefense spend categories.

The IT category now houses six hallways:

  • IT Hardware
  • IT Software
  • IT Security
  • IT Outsourcing
  • IT Consulting and
  • Telecommunications

The IT Hallway welcomed over 3,000 visits last year. Each visit provided an opportunity for an acquisition professional to experience a neutral, unbiased repository and community of practice. We packed content and expert advice into more than 150 articles in collaboration with acquisition experts across government. There were more than 2,800 views of IT-specific articles, covering topics from Governmentwide Strategic Solutions (GSS) for Desktops and Laptops Initiative to Negotiating Cloud-Based Contracts.

Document Library

The Gateway continues to evolve thanks to acquisition expert feedback and contributions. For example, what started out as a Statement of Work (SOW) library has now expanded to an ever-growing document library with 50 new document types to choose from across all phases of the acquisition process. Since its expansion this past summer, the document library has been viewed more than 3,500 times. Today, you can find 100 IT category-specific documents alone and can contribute new documents of your own directly into the library with a few simple clicks.

Solutions Finder

The solutions finder, which began as a spreadsheet covering a handful of governmentwide contracts, is now a robust search tool. It allows you to find and compare 100 IT solutions out of more than 200 governmentwide contracts, purchase agreements, and shared services. For example, a quick search for “IT Software” with the selected agency as “Navy” provides 25 governmentwide contracts to choose from. Users can filter and compare multiple contracts to include the description, solution type, fee information, expiration date, points of contact, available offerings, and prices paid information, just to name a few.

Monique Davis, a Human Resources Specialist with the Office of Personnel Management, visits the Acquisition Gateway daily. “I am currently working to place human capital project management support; I use the Gateway to research potential solutions,” she said. Davis has more than 15 years of acquisition experience and finds that the solutions finder is the feature she uses most to support her day-to-day activity. “The acquisition gateway allows me to research and compare different contracts / solutions, decreasing the amount of time I spend on market research for a particular requirement.”

eBuy Open and Prices Paid Portal

While the Acquisition Gateway has added more IT category hallways and more information articles in the document library, and has given users a more robust search tool, the Gateway also empowers agencies by giving them access to acquisition information, data, methodologies, and tools so they can make good decisions.

“Being able to access eBuy Open through the Acquisition Gateway is invaluable to me and my program. It allows me to research and analyze open, closed, and cancelled Requests for Quotes (RFQs) submitted through GSA’s eBuy system. From a review standpoint, it’s a great way to support my staff and apply checks and balances,” said Jeffrey Hale, a small business officer for the National Oceanic and Atmospheric Administration’s Acquisition and Grants Office. (Hale gathers information and resources to advise management on small business procurement policies and regulations).

Since March 2016, users visited the Prices Paid Portal more than 9,000 times. It enables agencies to use taxpayer dollars more efficiently because they show contract intelligence and spending data so agencies can make informed purchases.

Lynda Potters, a program manager for the U.S. Navy, and her team, negotiates agreements for Enterprise Software Licensing (ESL) and Enterprise Software Initiative (ESI). The Gateway allows them to identify potential cost savings and help ensure the federal government uses its purchasing power to get the best prices possible.

“With the Prices Paid Portal, we can access different views than our web sites,” Potter said. “Without it, we can only access [U.S. Army, Navy, and Air Force] data. It allows us to see agency data across the federal government, which gives us a much broader picture when gathering market research or assisting customers.”

When a customer wants a particular product that isn’t Navy-specific, the Gateway allows Potters’ team to gather the information they need to find a product they can use.

“We visit the Gateway to see what types of agreements exist, where spend exists,” Potters said, and added “We have access to pricing data, but find the way the data is analyzed and displayed on the Gateway very helpful. The display features and filters make it easy to use when conducting market research.”

Next Steps

Success requires constant collaboration and a continuous process of incorporating user feedback, including customer-contributed expertise and content. Our approach means we can keep improving the site without taking it down for repairs. Among some of the anticipated changes in the next release, users can expect:

  • Expanded development options to integrate new apps
  • New tutorials for the Gateway and its tools
  • Robust document library content and expanded filtering capabilities
  • Enhanced milestone management within the project center and
  • Improved search capability in the hallways.

Learn and Earn CLPs with Acquisition Gateway U

Beginning January 23, we are hosting Acquisition Gateway U, a two-week series of webinars designed to help you get the most from Acquisition Gateway. Offered through GSA and the Federal Acquisition Institute, Gateway U is open exclusively to federal agency personnel. Also, webinar attendees can earn one Continuous Learning Point (CLP) for each session fully attended.

Review the sessions being offered, and register today!

Please follow us on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT.

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Hello ITC, Goodbye ITS!

Posted by Mary Davie
on January 5, 2017

By Mary Davie, Assistant Commissioner, Office of Information Technology Category

This blog post is part of a seven-part series reviewing the Acquisition Gateway and IT Category data, trends, expertise, and advocacy that GSA’s ITC organization offers to support other agencies’ missions.

“I thought GSA’s team was ITS. Is ITC a typo?”

No … it’s not a typo. Within GSA’s Federal Acquisition Service, we are now officially the Office of Information Technology Category (ITC). This isn’t just a name change from the Integrated Technology Service. We also realigned internally to better serve our customers and to align with agencies and industry partners so we deliver flexible solutions, support agency missions, and drive innovative and agile improvements through IT Category Management (CM).

Yet with any new change, there are bound to be questions. The questions I’ve heard range from simple ones like “What does the acronym ITC mean?” to “Where does ITC fit into the big picture of Category Management?”

Agency Advocacy is Priority One

We changed from ITS to ITC to better support and serve other agencies.

Our top priority is to be a mission enabler for agencies by:

  • Helping agencies find the best solutions using our technological and acquisition expertise regardless of where they reside, rather than advocating for any specific GSA contract solution. (Yes, you read this correctly. Our ITC experts will recommend a non-GSA contract if it’s the best-fit solution for an agency);
  • Working with agencies to define better requirements, reduce procurement action lead time, boost innovation, and improve data transparency;
  • Using more qualitative and quantitative data analytics, including market research, to help you make better informed decisions;
  • Supporting CM and foster best practices and shared solutions. (We can deliver better services to fellow agencies and taxpayers by making it easier to do business with our suppliers, thereby enhancing agency missions and reducing total cost of IT ownership to agencies); and
  • Continuing to work with agencies and suppliers to make emerging technology available government-wide.

New Name, New Capabilities, Maximum Impact

As mentioned earlier, we’ve realigned the organization so we can provide:

  • Acquisition subject-matter experts,
  • Category experts, and
  • Solutions support experts.

And we’ve also added new divisions within ITC to give agencies and suppliers more focused support:

  • Customer (i.e., Agency) Engagement Division,
  • Supplier Management and Compliance Division,
  • Innovation Division, and
  • Acquisition and Category Management Support Divisions.

These organizations will coordinate activities and functions, improve collaboration and innovation, and help us gain operational efficiencies. As the Assistant Commissioner for ITC, I’ve already seen positive outcomes from our technology and acquisition subject-matter experts working together to generate great value for the government and taxpayers:

  • Our Commercial Satellite Communications program is in partnership with the Department of Defense to help civilian and defense agencies support our nation’s military men and women in uniform, as well as humanitarian relief, disaster-response, counter-terrorism efforts, and more.
  • We developed Health IT expertise to better partner with the Defense Health Agency, so they could have access to innovative and emerging health IT services (The SIN was recently awarded to 65 highly qualified industry partners).
  • Our software expertise has produced better agreements with vendors to provide geospatial services, Salesforce-related services, and security and electronic signature solutions…all while saving time and money.

ITC Role in Government-Wide Category Management

I’ve also been asked where ITC fits into the big picture of CM and if ITC is the same thing as the Office of Management and Budget’s (OMB’s) government-wide Category Management initiative.

In early 2015, OMB announced the government-wide CM initiative with goals to increase savings, reduce the number of new contracts, and increase spending under government-wide management. Soon after this announcement, OMB created the Category Management Leadership Council, which approved dividing the federal marketplace into 10 super categories (PDF).

Our realignment into ITC directly supports the IT category, which gives us purview over the IT marketplace. As well as being the ITC Assistant Commissioner, I also serve as the government-wide Category Manager for IT. My position, coupled with ITC’s great team, enables us to drive change in IT procurement across the government.

A Closer Look at IT Subcategories

With ITC’s expanded focus, 2017 is the perfect time to update you on what’s going on with the Acquisition Gateway and the IT Category. Our next blog post will focus on the Acquisition Gateway updates. Then, in the coming weeks, we’ll post more blogs in this space to look back at IT category insights over the past year and what’s ahead for each of the following IT subcategories:

  • IT Hardware,
  • IT Security,
  • IT Services,
  • IT Software, and
  • Telecommunications (Telecom).

Together these subcategories and their IT solutions emphasize what we can do as a nation to deliver many critical services to the American people. These include using satellite systems to enhance weather alerts…strengthening counter-terrorism and global security efforts…and leveraging geospatial software for USDA to increase crop yields and helping CDC to track down Zika outbreaks.

Select Get email updates when this page changes and choose “Great Government Through Technology” to sign up to receive email alerts when we publish new blog posts.

Please follow ITC on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT. Visit the IT Hallways on the Acquisition Gateway for more information on the IT category and subcategories.

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Navigating the Future of Mobile Services

Posted by Mary Davie
on December 15, 2016

(This blog post reflects my perspective as the government-wide IT Category Manager)

Today, the federal government spends more than $1 billion annually on mobile services. An agile and evolving federal workforce is driving an ever-increasing need for agencies to have the ability to meet their missions, and do their work securely anywhere, anytime, and on any device in order to serve U.S. citizens.

Fast-changing mobile technology and increased demand are putting pressure on agencies to determine how best to acquire, maintain, and manage mobile resources. So government needs a mobile plan that looks ahead. And that’s just what the Mobile Services Category Team (MSCT) aims to accomplish.

The Office of Management and Budget (OMB) Category Management Leadership Council (CMLC) set up the MSCT to develop and implement a government-wide strategic plan to increase efficiency and drive savings related to acquiring government mobile services. The cross-agency team looks at how agencies can best navigate the future of mobile services. OMB, GSA, and the departments of Defense, Homeland Security, and State lead the MSCT.

While they’re taking input from agencies across government and industry, the MSCT has already accomplished several goals, such as establish strategic objectives, prepare mobile device guidance, make plans for a mobile brokerage feasibility study, incorporate industry partners’ insights and expertise, and are taking on mobile reporting and data management.

MSCT Roadmap and Guidance

OMB’s August Mobile Services and Devices memo (M-16-20) assigns several responsibilities to the MSCT, and the first three are now complete. Documents from these tasks are posted on the Telecommunications Hallway in the Acquisition Gateway.

1. Mobile Services Roadmap – The MSCT published the roadmap so agencies can develop mobile tools and solutions that will conform to Category Management principles and best meet agency and user needs. It focuses on general-use needs similar for most agencies (also known as core commodity services). It also identifies another primary needs segment that requires customizing based on agency and mission. This second segment focuses on mobile applications and complex mobile solutions such as security and ID credentialing.

2. Mobile Device Procurement and Management Guidance – This guidance helps agencies select, procure, manage, and dispose of mobile devices. It focuses on what agencies can do to more efficiently manage devices, reduce costs, simplify processes, improve contractual terms, and meet government green initiatives.

3. Mobile Services Brokerage Model Feasibility Study: Project and Implementation Plan – This document explains how the MSCT will conduct a feasibility study for possible use of a brokerage approach to agency mobile acquisition efforts. Typically, smaller agencies have fewer in-house resources. The brokerage approach could support them by providing external support. MSCT’s goal is that no agency be left behind while improving management of mobility government wide.

MSCT Strategic Objectives

The MSCT has three primary objectives:

  1. Standardization – Define a common set of plans, devices, terms, conditions, and other mobility attributes that apply across contractors and agencies to drive competition based on quality and price.
  2. Simplification – Make it easier for agencies to acquire and manage mobility services and devices.
  3. Savings – Further reduce costs for wireless carrier services and other mobility category services.

Insights from Industry Partners

MSCT solicited and incorporated industry partners’ insights and feedback. In response to the RFI issued earlier this year, wireless carriers, systems integrators, and technology leaders gave their list of priorities:

  • Simplify core product offerings to reduce complexity and cost
  • Support ancillary service offerings and have flexibility to use open market offerings to streamline procurements
  • Have standard terms and conditions that require less negotiation and have already been validated across the federal government
  • Use self-service ordering, service options, and a suite of templates to increase speed and quality of fulfilling orders and responding to bids
  • Allow the ability to add new services to contracts in days and weeks, rather than months

Common Data Structures, Enhanced Data Collection

The MSCT is also tackling mobile reporting and data management. Billing records contain data to assess if agencies are overpaying or under-using mobile resources. Sharing data will strengthen our ability to make intelligent and informed decisions at the agency level and government-wide. In the future, we will focus on data quality and accuracy to help the IT category deliver strategies that maximize value and savings for the government.

Continuing to Collaborate

The MSCT is ready to work with agencies and industry in fiscal 2017 to improve and streamline mobility acquisition. Want to know specifics? Read the Strategic Roadmap.

Have questions or want to provide feedback? Contact wireless@gsa.gov.

Also, please follow us on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT.

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GSA and Adobe Deliver Streamlined Data Security and Electronic Signature Solutions for Government

Posted by Mary Davie
on December 8, 2016

In my last blog post about geospatial software solutions, I described the great benefits associated with agencies leveraging our special Federal Information Technology Acquisition Reform Act (FITARA) software enterprise licenses agreements (ELAs).

Today, I want to expand on our recent GSA press release announcing a government-wide enterprise software acquisition for Adobe’s data-centric security and electronic signature solutions. We completed this award in close coordination with a number of federal agencies, Adobe, and their reseller, Carahsoft. The agreement continues our support of FITARA through enabling greater efficiencies, significant cost savings, and additional data security.

The agreement comes in the form of an enhancement to Carahsoft’s Adobe GSA IT Schedule 70 contract, supports the Office of Management and Budget’s (OMB) Category Management Policy 16 – 1, Improving the Acquisition and Management of Common Information Technology: Software Licensing (M-16-12), by reducing duplication of enterprise software agreements, improving pricing and better leveraging the government’s buying power.

In addition to helping agencies meet FITARA, this agreement will also help agencies address Making Electronic Government Accountable By Yielding Tangible Efficiencies (MEGABYTE) Act guidelines around leveraging government-wide software license agreements for mission-critical federal agency solutions.

This will also help agencies comply with current information security and electronic government policy recommendations and requirements, including the revised OMB Circular A-130, Cybersecurity National Action Plan (CNAP), Cybersecurity Strategy & Implementation Plan (CSIP), Cybersecurity Act of 2015, the Government Paperwork Elimination Act (GPEA) and the E-Sign Act of 2000.

This is a significant step forward in protecting high-value assets while supporting the faster transition to an electronic government. We applaud Adobe’s willingness to work with GSA to make this opportunity a reality.

Here’s what Increased Acquisition Efficiency for Data Security and Electronic Signatures looks like:

  • Developed by a tiger team led by GSA and made up of key government Adobe users, including the Department of Defense, the Department of Justice, the Department of Veterans Affairs and the Department of Homeland Security, as well as Adobe and Carahsoft
  • More than $350 million in potential cost savings for the federal government
  • Tiered discounts by leveraging the buying power of the federal government
  • Reduces contract duplication and administrative cost with clear Terms & Conditions
  • Securing Government Data: Adobe AEM products support Attribute-Based Access Control (ABAC) and Role-Based Access Control (RBAC) to enforce granular access to sensitive content, matching data access rights to the properly authorized person and their need to know. This additional layer of protection allows organizations to secure high-value assets.
  • Transitioning to Electronic Government: The offering provides solutions like Adobe Sign that enable users to replace paper processes with fully automated electronic signature workflows. Users can easily send, sign, track, and manage signature processes using a browser or mobile device.

This is another great example of federal acquisition excellence and category management principles using cross-agency collaboration to streamline acquisition, create greater transparency, and save taxpayer dollars. This new software offering is available to all federal, state, local and tribal government agencies eligible to order from the GSA IT Schedule 70 program. You can access IT Schedule 70 here on the Acquisition Gateway.

Also, please follow us on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT.

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ITC Continues to Lead Innovation – Geospatial Software Contracts Reach New Heights

Posted by Mary Davie
on December 5, 2016

Geospatial Software Success with Esri

As I’ve mentioned on several occasions ‒ as part of GSA’s role in implementing the Federal IT Acquisition Reform Act (FITARA) ‒ we’re incorporating cutting-edge, new, and innovative IT ideas and solutions into our programs, contracts and processes. We’re also expanding our work in information technology (IT) Category Management.

Last year the Enterprise Software Category Team worked with Environmental Systems Research Institute (Esri) to modify Esri’s GSA Schedule 70 terms and conditions for geospatial software Enterprise License Agreements (ELAs), resulting in improved efficiency, pricing, terms and conditions, and transparency

Modifying Esri’s IT Schedule 70 contract for single license agreements to a “FITARA ELA” was smart and prudent. In fact, the solution started recognizing savings immediately. Esri captures $74 million of the government-wide $294 million annual spend on geospatial software licenses.

Beyond the benefits to agencies utilizing ELAs, federal agencies currently use the standard license agreement (SLAs) receive a 10% discount; approximately $2 million in savings during fiscal 2016. They can see even greater savings by converting to the FITARA ELA.

Saving More with the GSA FITARA ELA

FITARA, passed by Congress in December 2014 and implemented at the beginning of 2015, helps government agencies optimize the cost of IT ownership through better management. Our FITARA solution provides government-wide savings based on the aggregate purchase for all federal agencies. This solution also affords large-volume discounts for agencies, regardless of the number of licenses. For instance, a small department needing only a few licenses can take advantage of the same discounts as a larger organization requiring more software.

By cost savings alone, the new government-wide FITARA ELA will potentially save American taxpayers millions of dollars. Moreover, the FITARA ELA not only saves millions of dollars, but it also:

  • Improves efficiencies by eliminating the need for separate negotiations;
  • Reduces administrative costs by implementing a single set of terms & conditions across government;
  • Offers tiered discounts by leveraging the buying power of the federal government;
  • Benefits from increased price transparency; and
  • Provides government agencies access to the agreement, as well as software management best practices in the software hallway on the Acquisition Gateway.

Non-ELA agencies that move to an Esri FITARA ELA save, on average, 50% by signing a FITARA ELA with Esri.

Existing ELA agencies can switch to an Esri FITARA ELA by processing just an administrative modification ‒ one more paragraph added to your existing ELA contract. There is no need to recompete; the turnaround process averages about 24 hours. These agencies will receive at least an additional 3% in savings on ELA payments starting January 2017, due to more than $30 million spent through current licensing agreements sales and based on tiered discounts (3% savings for $30 million threshold).

Agencies already completing the switch to Esri FITARA ELAs include:

  • Department of Agriculture
  • Department of the Air Force (Civil Engineer)
  • Department of Homeland Security
  • Department of Interior
  • Department of Transportation (Federal Aviation Administration)
  • Environmental Protection Agency
  • U.S. National Guard (Army/Air Guard)
  • Army Corps of Engineers
  • National Oceanic and Atmospheric Administration

Based upon how agencies buy between single and enterprise license agreements by the end of the fiscal year, we’re expecting a 5-6% overall savings when agencies fully roll onto the Esri IT Schedule 70 contract.

Benefits to the Government

We continue to look for opportunities to partner with our suppliers on targeted agreements and bring more savings to government agencies. What is more, the government benefits through reduced duplicative contracts, allowing our industry partners to bring innovation to the federal marketplace faster and change the government discussion from procuring technology to transforming enterprises.

We appreciate Esri being the first to offer a government-wide ELA, giving government agencies the opportunity to benefit from this partnership. Through the FITARA ELA, federal agencies:

  • Save on future products. New products that are released will automatically be available at no additional charge.
  • Tap into different training venues at no additional cost.
  • Stay up-to-speed on current technology and get exposure to best-in-class solutions.
  • In the event of a disaster, receive disaster support around the clock.

Stay tuned as we will be announcing another FITARA based ELA very soon!

For more information visit us on the Acquisition Gateway.

Please follow us on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT.

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Health IT Services SIN – Ready to Serve Agencies

Posted by Mary Davie
on November 23, 2016

This summer I announced the the release of our new Health IT Services Special Item Number (SIN 132-56) on IT Schedule 70. Now, I am happy to report that the SIN has been awarded to 65 highly qualified industry partners – with that number continuing to grow daily as new contracts are being awarded. With such a robust supplier offering, the SIN is now very much ready to serve agencies’ health IT services requirements.

As a reminder, the Health IT Services SIN simplifies the procurement process, making it easier for agencies to get access to innovative and emerging health IT services. It also fosters competition and promotes small business participation. The SIN also gives industry partners a way to distinguish their health IT services offerings from other IT related services already under the IT Schedule 70 program, letting them stand out to agencies specifically seeking health IT services.

Additionally, the Health IT SIN also supports the Federal Health IT Strategic Plan to expand adoption of health IT services, reduce prices, advance secure and interoperable health information solutions, and strengthen healthcare delivery systems.

In the coming months, in cooperation with our agencies and industry partners, we will actively engage in expanding the usage of the new Health IT SIN.

I encourage agencies to visit the IT Schedule 70 Health IT SIN web page for more information on how to use the SIN to purchase health IT services.

Please follow us on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT.

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