FY22 in review, informing the future

At the beginning of every fiscal year, we sit down to develop our targets, and as I look back on the last year I’m very proud to see what we’ve been able to deliver for agencies.

Employee, customer, and industry input is key

Results of the Federal Employee Viewpoint Survey (FEVS), Customer Loyalty Satisfaction Survey (CLS), and the Industry Satisfaction Survey (ISS) are all part of a broader feedback ecosystem that drives our decisions. These three surveys collectively show a top-line level of ITC health and our progress in improving engagement and experience across ITC’s employees, customers, and suppliers.

This feedback is driving many of the decisions we make. At the end of the day, we’re here to serve, and so we look very closely at those survey results. I’m pleased that year over year, ITC customer loyalty and industry satisfaction remained steady, but I’m even more interested in what these surveys tell us about areas where we can improve.

Customers are telling us that ease of acquiring is the strongest driver of your loyalty and that you’d like to see us further improve internal processes, customer service, and communications generally.

Industry, on the other hand, said procurement process and industry expertise were your strongest drivers of satisfaction. You, too, would like to see improved processes and communications.

We hear you both and are working on ways to improve these concerns. There’s clearly some overlap here, and this gives us some clear direction.

If you’re a small business that’s new to the government market, it can be daunting. We’re working on solutions to make this all easier. One great example that we’re seeing is from the 8(a) STARS III GWAC where of the 258 industry partners who have task order awards, 149 of them received their first GSA contract vehicle task order award through 8(a) STARS III. Brand new to GSA contracting, and they’re already out the gate with orders.

This is great news, and we’re learning what we can from these results.

By the numbers

In every IT subcategory (Hardware, Software, IT Services, Telecom, and IT Security), we exceeded our FY22 targets.

IT Services on the Multiple Award Schedule had a particularly strong year surpassing our target by nearly 29 percent, with a year-over-year positive variance of more than 16 percent.

Mission spend through our IT contracts reached just shy of $34 billion for the first time and surpassed the previous year by nearly 5 percent. Volume over the last 4 years has increased by about $8.5 billion, which is truly remarkable. And most importantly, ITC helped agencies save nearly $2 billion through cost avoidance in the last year alone.

While we celebrate these successes, we’re also looking to the future for what’s next.

Table depicting the FY22 Final dollar spend on each IT Category (IT Hardware, IT Software, IT Services, Telecom Services, IT Security/Shared Services, GWACs, ETS, and HSPD-12, PKI). The total for ITC in FY22 was $33,735,217.

Trends, informing the future

Diversity, equity, inclusion, and accessibility initiatives are particularly important to the Biden-Harris Administration, and a big part of that is helping small businesses succeed in government contracting. I’m happy to report that ITC handily exceeded our small business utilization goals last year for small businesses generally, women-owned, services-disabled, and HUBZone small businesses. Small Disadvantaged Business performance was also very strong. Small businesses have won approximately $8.45 billion in FY22 (up 9.4 percent from $7.7 billion in FY21) through their work on ITC contracts.

We’ve been working hard on ways to make it easier for small businesses to support the government. We’re setting up Polaris, our next small business contract, and so I expect to see this trend of small business utilization continue.

In terms of the market, IT services are in high demand, and I would expect that to continue too. Automated Contact Center Solutions, Health IT, Cloud adoption, Earth Observation, and Highly Adaptive Cybersecurity Services were all particularly strong year over year.

Speaking of cybersecurity, that’s another important topic to watch this year. We’re tracking trends and technologies that can help our customers improve their cybersecurity hygiene and strengthen their cybersecurity posture.

Looking forward, together

As we wrap up FY22 and kick off FY23, I want to thank our customers, industry partners, and ITC staff. It’s because of our close collaboration that we have these successes to celebrate.

Visit our website to learn more about our solutions, or use our IT Solutions Navigator to find the vehicle that’s right for you.

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Celebrating our Veterans

In thinking about Veterans Day this year, I want to pay special tribute to America’s Veterans for their service and dedication to this great nation. I’m grateful for the sacrifices they have made to defend our nation. Our Veterans are an example of the strength, courage, and resolve that allows our country to overcome so many of the challenges we face.

I have spent time with Veterans and Service Disabled Veteran Owned Small Business (SDVOSB) owners and know their desire to serve continues after they leave active service. I am proud that GSA is committed to working with this community.

GSA working with Veterans

GSA is dedicated to tapping into that strength, courage, and resolve by bringing the SDVOSB community to the federal IT market.

There were more than 800 SDVOSBs across the entire government-wide IT category last year that reported sales. ITC is represented by 357 of those industry partners through our Multiple Award Schedule – IT (MAS-IT) contract and the Veterans Technology Services 2 (VETS 2) and 8(a) STARS III IT services Governmentwide Acquisition Contracts (GWAC). Through these acquisition vehicles, SDVOSBs won more than $1.46 billion of the IT market last year.

Through GSA contract vehicles like VETS 2, service-disabled veterans continue to serve our nation by providing innovative IT solutions in support of agency missions and the military. VETS 2 is currently the government’s only GWAC set aside exclusively for SDVOSBs.

The VETS 2 option period is coming up next year and we have every intention of exercising that option for those SDVOSBs meeting the terms and conditions of the contract. This will provide federal agencies with continued use of this socio-economic small business, best-in-class solution for their long-term IT service project needs, with the performance of task orders extending out through 2033.

SDVOSBs bringing real mission impact

While I can’t call out individual SDVOSBs, I do want to offer a couple of examples of their great work:

  • One of our customer agencies recently awarded a $248 million order through VETS 2 to provide IT Support Services for their digital infrastructure services center. Through these IT support services, the SDVOSB will fill the agency’s need for maintaining legacy operations and to innovate, at an accelerated pace, to meet the customer’s requirements into the future.
  • Another recent innovative task order award for $166 million was for enterprise services integration and modernization. The scope of the task order is to provide a quality-focused process and capability that enables effective sustainment and modernization of command, control, communication, computers, and information technology systems. The task order will modernize military headquarters to include operations centers, planning rooms, and conference rooms, utilizing innovative technologies such as video walls, audio processors, and multi-classification video teleconference systems.

Veterans, key to the future

Our commitment doesn’t stop with VETS 2 and MAS-IT. GSA’s next small business and socio-economic small business GWAC, Polaris, will have an SDVOSB pool. Polaris is designed to assist agencies in acquiring customized IT services and IT services-based solutions while expanding opportunities for SDVOSB firms. Stay tuned to our Small Business Community of Practice Interact page for updates.

These contracts drive progress on important public policy objectives, including the President’s Executive Order 13985 On Advancing Racial Equity and Support for Underserved Communities Through the Federal Government as we work to improve diversity, equity, inclusion, and accessibility.

I’m grateful for the meaningful partnership we have with our Service Disabled Veteran Owned Small Businesses and for their continued hard work and dedication to helping agencies achieve their missions every day. I’m really excited for what the future holds.

Visit our website to learn more about VETS 2, MAS-IT, and Polaris or use our IT Solutions Navigator to find the vehicle that’s right for you.

Follow ITC on Twitter and LinkedIn, and subscribe for blog updates.