Posts

Posted on

Happy Veterans Day! Success of the VETS GWAC Continues

On Friday, we observe and celebrate Veterans Day. Here in FAS we work hard year-round to honor our veterans and support the work they continue to do on behalf of this country. For centuries, veterans have served our great nation in a variety of ways, and their role in today’s federal information technology (IT) market is no exception.

I’m proud to say that whenever your agency needs IT services, the Veterans Technology Services (VETS) Governmentwide Acquisition Contract (GWAC) is ready to provide you with access to high-quality, customizable solutions offered by service-disabled veterans of the U.S. Armed Forces.

Having surpassed $1.8 billion in federal obligations, the VETS GWAC demonstrates both our nation’s dedication to service-disabled veterans and their commitment to seeing our nation succeed.

Your agency can use the current VETS GWAC to acquire:

  • IT help-desk support
  • Specially designed and tested software
  • Data-migration services
  • Computer system support and maintenance
  • VoIP support
  • System migration and consolidation
  • And more!

GSA is working on the VETS 2 GWAC, a follow on effort planned to be awarded in 2017.

To learn more about how the VETS and VETS 2 GWACs can support your mission, while helping your agency achieve socioeconomic procurement goals related to service-disabled veteran-owned small businesses, visit www.gsa.gov/vets and www.gsa.gov/vets2 or contact us at (855) 482-4348.

You can also visit the IT Hallways on the Acquisition Gateway for more information on the VETS GWAC.

Be sure everyday, and especially this Friday, to thank a Veteran for their service.

Please follow us on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT.

Posted on

Interested in how MEGABYTE impacts you? We can help

With annual spend of over $6 billion through more than 42,000 separate transactions, software represents a significant IT investment for the Federal Government. Detailed findings published in a Government Accountability Office (GAO) report revealed that the vast majority of these purchases are decentralized, and that federal agencies lack the tools to manage these assets.

As a result, 2016 has been a busy year for federal Chief Information Officers (CIOs), Category Managers, and Software Asset Managers tasked with addressing federal mandates. I’m proud to say that my team has been working hard to help ease this process for agencies.

Getting a Handle on Software

On June 2, the Office of Management and Budget (OMB) issued Category Management Policy 16-1 requiring each federal agency to employ a centralized software license management strategy and provide skilled personnel to maintain it. In addition, agencies must now collect software inventories and analyze/report cost savings attributable to their newly deployed strategies.

Piggybacking on the framework established by OMB’s memo, President Obama signed the Making Electronic Government Accountable by Yielding Tangible Efficiencies (MEGABYTE) Act into Public Law this July. MEGABYTE sets forth an official directive requiring Executive Agency CIOs to comply with the terms of the OMB memo.

GSA Is Your Resource

The MEGABYTE Act empowers agency CIOs to manage their IT infrastructure and perform Software Category Management. The successful outcome of both activities is substantial savings and cost avoidance, which can be re-invested in IT modernization efforts.

With this goal in mind, the Enterprise Software Category Team (ESCT)—consisting of GSA’s IT Software Category, OMB, and Department of Defense-Enterprise Software Initiative (DOD-ESI)—is providing assistance to agency software license managers on where to start.

The IT Software Category currently leverages experts (from industry and government) in Enterprise Software Licensing, software asset management, strategic sourcing, and category management to assist our agencies in developing and implementing MEGABYTE. We do this by hosting weekly information sharing and collaboration sessions where software license managers from the 24 Chief Financial Officer (CFO) Council agencies meet to discuss their progress in:

  • tracking and capturing savings;
  • software centralization efforts;
  • strategic vendor management; and
  • collecting accurate software inventory data.

Since early September 2016, the ESCT has hosted nine working sessions with representatives from 28 separate agencies (including the CFO Council agencies, and four sub-agencies). Outcomes of these working sessions have yielded tools and templates for vendor management planning, software centralization, cost savings analysis, and software asset management automated tool set functionality.

Next Steps

As the weekly working sessions wind down, GSA will continue to collaborate with the federal software community. Our goal is to successfully position agencies in their quest for effective software license management through:

  • A Community of Practice Portal accessible by registered federal software license managers to share success stories and lessons learned;
  • A Software Asset Management Website providing updates on federal progress, industry resources, policy guidance, and technology advancements; and
  • Periodic Webinars related to steady-state software license management best practices

GSA continues its development of the Software License Management as a Service program, which will enable agencies to acquire the tools and services they need for effective software license management.

Currently, the program is piloting the service with Nuclear Regulatory Commission, GSA IT and the Office of Personnel Management. Each pilot is focused on different aspects of License Management to include governance and procedure development, SAM toolset integration and current-state ITAM gap analysis.

To learn more, please visit www.gsa.gov/software and join our community on the Acquisition Gateway.

Also, please follow us on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT.

Posted on

New Cybersecurity SINs Open for Business

Last month we announced that we had established four new Highly Adaptive Cybersecurity Services (HACS) Special Item Numbers (SINs) through IT Schedule 70, in support of the Cybersecurity Strategy and Implementation Plan (CSIP) and Cybersecurity National Action Plan (CNAP).

Since then, our team has been working hard with our industry partners to ensure the SINs are sufficiently populated with rigorously vetted suppliers.

Mission Accomplished

I’m proud to say that, against tight deadlines, we have achieved that mission. The first phase of the oral technical evaluations have been completed and we were able to expedite the modification/award processes to get the initial 15 vendors included on the SINs.

Remember, these new SINs are important because they provide agencies with quicker and more reliable access to key, pre-vetted support services that will expand agencies’ capacity to test their high-priority IT systems, rapidly address potential vulnerabilities, and stop adversaries before they impact our networks.

Further, we have taken steps to make sure that the SINs feature high-quality cybersecurity vendors offering federal, state, local, and tribal agencies the following services:

  • Penetration Testing,
  • Incident Response,
  • Cyber Hunt, and
  • Risk and Vulnerability Assessment

Throughout this process, we have partnered closely with the Department of Homeland Security (DHS) and the Office of Management and Budget (OMB) to ensure the vendors will provide a high level of service to agencies and we will continue to work with such agencies to ensure the government’s cybersecurity needs are being met.

Additionally, we will continue to evaluate and add more vendors to make these SINs even more robust. In fact, all current IT Schedule 70 vendors that offer these services will be required to migrate those services to the new SINs. This, of course, will also provide a way for our industry partners to more easily differentiate these specific cybersecurity services from other IT offerings.

Moving forward, with agency support

Tony Scott, the Federal Chief Information Officer, has applauded our push to centralize the federal government’s buying experience for cybersecurity products and services. As we partner with OMB to provide new capabilities, they are encouraging agencies to buy Cybersecurity Services through IT Schedule 70. With 15 vetted vendors now awarded under the HACS SINs, agencies can begin to establish Blanket Purchase Agreements (BPAs) and/or place task orders in accordance with Federal Acquisition Regulation 8.4 procedures.

To learn more, please visit www.gsa.gov/cybersecurity.

Also, please follow us on Twitter @GSA_ITS and LinkedIn to join our ongoing conversations about government IT.

Posted on

IT Solutions Navigator Gets a New Look

Our team here at GSA’s Integrated Technology Services (ITS) continuously strives to provide world-class value for government agencies. One of the ways we do this is by providing electronic tools (e-tools) to help agencies improve management of procurement transactions, place orders, or learn more about business services and products. Moreover, our e-tools make it easier for government — federal, state, local, tribal and other eligible purchasers — to buy IT and telecommunications products, services, and solutions online.

We just made it a whole lot easier for agencies to select the best acquisition solution to meet their unique requirements from GSA’s broad array of IT offerings by launching our new IT Solutions Navigator.

The IT Solutions Navigator, first released in August 2013, has been redesigned to help acquisition professionals find and evaluate GSA’s IT and telecommunications solutions. In fact, we improved the overall functionality so it’s easier for potential buyers and program managers to choose the IT solutions and services that best fit their acquisition requirements.

Our original user base gave a thumbs up

Over the summer we conducted usability testing. We wanted to learn from our current users about the site’s overall functionality and level of usefulness when it comes to meeting their specific needs. Based on the initial feedback, our current users gave a thumbs up! on the IT Solutions Navigator’s new look and feel:

  • “I like how [IT Solutions Navigator] matches the best GSA contracts with my needs and simplifies what would otherwise be a very complex task to perform.”
  • “I like the contract comparison matrix. It makes it much easier to compare multiple contracts.”
  • “It was easy to navigate throughout the site. I really like the print [and] save view — it has a lot of useful information laid out nicely.”
  • “The system is also very fast and responsive. Overall this tool simplifies the market research process in a very straight forward simplistic way.”
  • “You’ve covered a lot of areas and somehow made a tool that is easy to use and very useful.”
  • “The new [IT Solutions Navigator] looks like a major improvement from the previous site.”

Aside from the fact the IT Solutions Navigator makes it easier for acquisition professionals to select the best solutions from GSA’s broad array of IT offerings, we also:

  1. Improved the review and selection experience;
  2. Optimized the search results to tailor IT and telecommunications solutions; and
  3. Increased best option identification.

Improved acquisition professionals’ ability to review and selection experience. The new IT Solutions Navigator gives agency acquisition professionals the ability to identify and evaluate appropriate acquisition vehicles to meet IT requirements. For instance, on the new site users can access ordering guidelines and other online resources for assistance, as well as easily compare multiple GSA IT contract vehicles in order to select which solution will best meet their needs. It’s also easier to register and to use Navigator on mobile.

Optimized the search results to tailor IT and telecommunications solutions. It gives agencies expanded acquisition decision support capabilities for all levels of government: federal, state, local, and tribal government. For instance, the site presents users with a refined set of GSA IT contract vehicles based on their acquisition requirements and priorities, and even will rank the available contracts in order to easily determine which GSA IT Solution will best meet the customer needs.

Increased best-option identification. Finally, it gives users more resources and real-time one-on-one support online via the National Customer Support Center Live Chat.

Other enhancements

Users can use the IT Solutions Navigator tool to:

  • Reduce acquisition lead time through streamlined access to GSA’s IT product, service, and solution offerings;
  • Search for IT solutions based on keyword: Product Service Code, Federal Supply Code, Special Item Number, or North American Industry Classification System code;
  • Identify Green IT product/service categories available to help agencies meet their sustainability goals;
  • Save and view previous contract match searches upon future visits to the system; and
  • Link to information about contract vehicles and assisted services, as well as other resources, to include ordering guidelines, eTools, and Section 508 assistance.

Acquisition Gateway

Both the IT Solutions Navigator and Acquisition Gateway are tools we offer government to help find the best IT solutions and services online. The IT Solutions Navigator solves an immediate need for an automated decision support tool to help agencies narrow down the choices of acquisition solutions available through GSA IT contracts based on their own unique criteria. The Acquisition Gateway is rapidly developing new capabilities to offer agencies state-of-the art tools for conducting research across all government enterprise contracts. Together, they support our government’s IT acquisition requirements.

You can send your questions or feedback to:

Information Technology Customer Service Center (ITCSC)
Phone: (855)ITaid4U (482-4348)
Email: ITCSC@gsa.gov
——————————————————————-
Please follow us on Twitter @GSA_ITS and LinkedIn to join our ongoing conversations about government IT.
Learn more about GSA’s e-Tools here.

Posted on

Agency Mobile Resources at the Ready following OMB Memo

Note: This is a guest blog post by Amando E. Gavino Jr., Director, Office of Network Services, ITS/FAS/GSA. He is responsible for a portfolio of telecommunication acquisition solutions that provide government agencies the ability to meet their diverse set of telecommunication requirements. Acquisition solutions include Networx, Enterprise Infrastructure Solutions – EIS (the future replacement for Networx), SATCOM, Enterprise Mobility, Connections II, Federal Strategic Sourcing Initiative – Wireless (FSSI-W), and the Federal Relay Service.

Many of you are aware that the Office of Management and Budget (OMB) issued the Mobile Services and Devices memo on August 4, 2016. The intent is to vastly enhance acquisition and management of mobile services and devices across government.

Resources and Tools Are Available to Help Agencies

Agencies saw an early draft of the memo and now that it’s final, it’s a great time to review resources available to support every agency in achieving the goals set forth by and in the spirit of the OMB memo.

Leverage Government-wide Acquisition Strategies – Resource number one is the existing Government-wide GSA mobile solution. It gives agencies a variety of service plan and device options from leading national wireless carriers. Information about the program and how to order is available on the GSA website.

Another resource is GSA’s Wireless Economic Model downloadable Excel-based spreadsheet to give agencies a rough order of magnitude concerning your estimated costs and savings when using new wireless service plans. In addition, a Wireless Guide is available to help agencies move from existing contracts and carriers with step-by-step instructions. You can also access a User’s Guide, FSSI Wireless Ordering Template, and ordering instructions. For more resources and templates, visit the Enterprise Mobility Resources web portal.

Optimize Plan Pricing and Device Refresh Schedules – When it comes to OMB’s directive to optimize pricing, the GSA mobile solution has a strong three-year track record of success in optimizing plans and cost savings. About 85% of defense and civilian cabinet-level agencies are using FSSI Wireless Blanket Purchase Agreements (BPAs), achieving a government total $29 million savings compared to prior rates since the May 2013 FSSI-W award. Agencies that have moved to the existing government-wide FSSI mobile solution find average cost savings of 27% compared to previous wireless service costs. These agencies pay on average $14 less per unit per month. As a reminder, the BPA published prices differ from the actual service prices agencies have negotiated when using the FSSI-W BPAs so please check with us to get prices paid information when you are making comparisons. You’ll find that it’s hard to beat the prices we’ve achieved for the features in the service plans offered.

Carriers include devices at no cost with service plans and users have a choice of devices with each service plan. In accordance with OMB’s guidance, previous generation devices are typically equally capable of meeting government requirements and can be acquired at significantly lower prices. Agencies also have the option to buy service plans for government-furnished equipment (GFE) and user-owned devices.

Scheduling device refreshes is flexible too. No-cost device refreshes happen based on commercially available cycles of 10 to 20 months, although agencies can determine a refresh schedule that works best for their users.

Baseline Agency Usage and Quarterly Reports – Once an agency uses the existing Government-wide GSA mobile solution, the built-in requirements for carriers to provide usage reports will assist in agency quarterly reporting. These reports can help agencies to analyze usage and optimize mobile service levels, including identifying and terminating unused (or zero-use) devices and services. The pooling option for data and minutes saves dollars for agency customers by allowing agency high-volume users to leverage purchased and unused minutes and data from lower volume users.

Optimize Agency Requirements – The OMB memo also addresses actions agencies must take to consolidate contracts, track and improve inventory of mobile devices, and pool mobile services to avoid overage charges. Depending on size, agencies using the existing government-wide FSSI mobile solution can choose to consolidate wireless contracts at the bureau level and then into one enterprise-wide agency contract. Smaller agencies might fully consolidate initially without phases.

Reach Out for Personal Assistance

For more assistance, GSA has an Enterprise Mobility Team that is happy to help with any questions you have or support you need. You can contact us toll-free at (855) ITaid4U (482-4348), or contact our Enterprise Mobility Team directly through kelly.adams@gsa.gov, richard.jones@gsa.gov or jon.johnson@gsa.gov.

Please follow us on Twitter @GSA_ITS and LinkedIn to join our ongoing conversations about government IT.

Posted on

Cloud SIN Continues to Rain Success

As I reported back in January (The Cloud SIN: Making Sense of Cloud Options, Jan. 21, 2016), we successfully implemented our Cloud Special Item Number (SIN) 132-40 on IT Schedule 70 last year. We added the Cloud SIN to make it even easier for agencies to find cloud-specific solutions, and I’m happy to report that the SIN continues to see notable growth in both customer and industry participation with dozens of solicitations and 23 vendors adopting the SIN.

The Cloud SIN allows us to centralize and streamline access to cloud computing services that help meet federal, state, and local governments’ ever-evolving needs. Agencies can now clearly distinguish cloud from non-cloud IT products and services in order to get to the right solution quickly. All of the cloud solutions are organized in focused sub-categories that are defined by the National Institute of Standards and Technology (NIST). The SIN also provides our industry partners with the enhanced ability to market distinctive cloud computing solutions and offerings.

Head in the Clouds, Feet on the Ground

Offerings through the Cloud SIN continue to become more robust, now with 23 industry partners qualified to offer solutions through the SIN. This is further fueled by federal agencies as several have issued nearly 70 solicitations against it.

One of the latest solicitations comes from the Department of Homeland Security (DHS) as an enterprise-wide Request for Quotation (RFQ) with a contract value of $1.6 billion over a ten-year period (RFQ HSHQDC-16-Q-00195). In addition to DHS, several other agencies have also submitted Cloud SIN solicitations including; the U.S. Air Force, Department of Justice, Veterans Affairs, Army, and the Department of Interior.

The SIN is popular because agencies can easily solicit from a vetted field of supplier offerings, determined by GSA to fit five essential cloud characteristics:

  • on-demand self-service,
  • broad network access,
  • resource pooling,
  • rapid elasticity,
  • and measured service.

Learning More About Cloud

For more resources on the Cloud SIN, including guidance for transitioning your company’s services onto the SIN or how to use the SIN to build a Blanket Purchase Agreement (BPA), please visit our Cloud SIN page.

Our Cloud team also regularly hosts informational webinars to discuss our whole suite of cloud solutions. The most recent one, How to Acquire Cloud and Make it Secure, featured Ashley Mahan, GSA FedRAMP Agency Evangelist. Ashley discussed FedRAMP and how it applies to the Federal Community and Industry. In the same webinar, ITS’s Skip Jentsch provided an overview of the cloud computing services we offer, and demonstrated how these acquisition vehicles can save time, money, and risk associated with procuring cloud services.

Check out the slide deck on our LinkedIn page and stay tuned to our Twitter feed @GSA_ITS for future events.

Posted on

Government-wide Desktops and Laptops, Smarter Buying

Note: This is a guest blog post by Kay Ely, Deputy Assistant Commissioner, Integrated Technology Services.

ITS prides itself on providing federal agencies with IT solutions at the best value through the smoothest possible buying process. The recent addition of a new approach to buying hardware, the Governmentwide Strategic Solutions (GSS) for laptops and desktops, is a prime example of how several agencies worked together with our partners across government and industry to improve the buying process and at the same time get better prices for federal, state and local governments.

As govvies, we depend on laptops and desktops every day to get our work done and the amount we spend on computers proves it. Every year the federal government spends more than $1 billion to ensure that we have the critical equipment to do our jobs. 80 percent of that is spent on the same equipment from the same companies across thousands of contracts, with little visibility from one agency to the next as to what price is being paid. We knew there had to be a better way.

By working closely with agencies and industry partners an innovative approach was developed for acquiring the best equipment at the best price. To put it simply, standardizing requirements, and buying collectively – this is the “Governmentwide Approach”.

How’d we accomplished this?

Using a category management approach, IT Schedule 70 conducted a reverse auction to support the Office of Management and Budget’s recent GSS Laptop/Desktop buying events.

Thirty-six agency representatives attended these buying events to learn more about their computer purchasing options and five agencies have already collectively estimated intent to buy 56,000 laptops and desktops – this “acting as one” approach drove prices down by an average of 16 percent. And that is one good example! The GSS team plans to conduct buying events on a bi-annual basis moving forward.

To participate, suppliers submitted their initial quotes for six optimized configurations (three laptop and three desktop) to GSA via eBuy. Those who were rated technically acceptable were invited to participate in the pricing phase through the GSA Reverse Auction platform. Impress Technologies Solutions Inc. (Dell), ABM Federal Sales (Hewlett-Packard), and NCS Technologies Inc. (Lenovo) were awarded those contracts.

To make it easy for more agencies to benefit from this, we have been hosting Government-wide Strategic Solutions for Desktops and Laptops Buying Event Office Hours – informational sessions with agencies to explain the category management principles applied, the configurations and how to easily place orders.

Better Buying for the Future

Using this program, the U.S. Holocaust Memorial Museum has already placed an order for $230,845 which included 100 laptops and 125 desktops. This new pricing enabled the Museum to maximize their budget and get an additional 55 computers that they otherwise couldn’t have. Overall, this came to a savings, against the old pricing, of nearly $75K.

This is the first time that the government has bought laptops and desktops in this way. It’s a great example of category management at work — government and industry worked together, saving U.S. taxpayers an initial $8 million governmentwide, with additional savings to come as more agencies leverage these contracts.

By using this program, your agency could save up to 27 percent off the GSA standard pricing. Of course, the actual savings are going to vary from item to item, but overall this is very good for government. We’re encouraged by the initial success of this program. As we near the end of the fiscal year, government agencies can benefit greatly from the lower pricing to get the best value possible for their dollars spent.

To learn more about the configurations, contracts and to make your purchase, see GSA Advantage or the Acquisition Gateway.

Please follow us on Twitter @GSA_ITS and LinkedIn to join our ongoing conversations about government IT.

Posted on

Alliant 2: Shaping the Future

The Alliant & Alliant Small Business Governmentwide Acquisition Contracts (GWACs) have been a remarkable success for our customers, for our industry partners, and for GSA. Over the last eight years, more than 60 federal agencies have awarded over $36 billion in work to Alliant & Alliant SB partners.

Alliant has also taught us the importance of partnerships, education, training, and customer service in developing and delivering successful contract vehicles.

The Alliant success story is demonstrated in the loyalty we see from our customers. The U.S. Department of Navy, Defense Health Agency, and U.S. Special Operations Command selected the Alliant GWACs as their primary vehicles for IT services.

Having a broad-based scope built on Federal Enterprise Architecture (FEA) that allows for “anything IT anywhere” plus the ability for all contract types to be performed, the Alliant GWACs streamline the acquisition process for federal agencies, resulting in time- and cost-efficient acquisitions that lead to savings for U.S. taxpayers.

Shaping the Future Alliant

Looking to the future, GSA’s GWAC Program, is working on the next-generation GWACs: Alliant 2 (A2) and Alliant 2 Small Business (A2SB).

A2/A2SB will continue to build on our success supporting federal agencies that have mission-critical, complex IT services requirements for long-term programs.

The A2/A2SB’s pre-solicitation phase has raised the bar in terms of transparency, collaboration, and innovation, by engaging with and involving both federal agencies and industry partners in each step of the process. The A2/A2SB team performed thorough market research for over three years and laid significant groundwork in the pre-planning phase with efforts including:

  • An A2/A2SB Interact community with more than 8,200 members
  • A publically reviewed business case on OMB MAX
  • Hundreds of meetings/presentations for interested agencies
  • Customer and industry working groups
  • Seven Requests for Information (RFIs) through FedBizOpps (FBO) with two official industry days, and two separate fully comprehensive and complete draft Requests for Proposals (RFPs)
  • Five separate pre-proposal conferences attended by over 1000 people

We’re excited when we consider the future for our GWACs. The collective input and feedback toward developing A2/A2SB this past year has been our major contribution to an outstanding product.

What’s New

Here are some of the notable improvements included in A2/A2SB that will give our customers greater value:

  • scope improvements,
  • new information technology (IT) service labor categories,
  • new cybersecurity standards,
  • new environmental standards,
  • incorporation of required Defense Federal Acquisition Regulation Supplement (DFARS) regulations/provisions into the master contract so they automatically flow down to the task order level on any/all task orders issued by a Department of Defense (DOD) agency

Collaboration is Key

I’ve always been impressed by the amount of collaboration that goes into the Alliant GWACs among all parties: GSA, the procuring agencies, and the companies performing the work under Alliant task orders. The relationships we’ve built with our government and industry partners have been, and will be, critical to the GWAC program’s continued success.

I’m confident that our stakeholders will be pleased and I cannot overemphasize how important the collaboration is to ensuring we develop and provide a superior GWAC solution for the government. While doing market research and in planning future solicitations and innovations we want to be sure that our intentions are vetted, are on the right track, and cover all angles. The collaboration from customer agencies and industry partners helps us do that.

The final official Request For Proposals (RFPs) for A2/A2SB are on FedBizOpps now with deadlines of September 13 (A2) and September 12 (A2SB), 2016

More information is available at the A2/A2SB website and the A2/A2SB Interact Community page.

Please follow us on Twitter @GSA_ITS and LinkedIn to join our ongoing conversations about government IT.

Posted on

Recent Network Services Updates Benefit Agencies, Suppliers

Now that the launch of Enterprise Infrastructure Solutions (EIS) is just around the corner, some recent Network Services updates will benefit both federal agencies and telecom suppliers.

In July, we unified 11 Regional Network Service programs and one program office into a single national Network Services program.

In the past, GSA’s regional and national network services’ offices provided separate solutions — regional programs provided local telecom services and the national program office provided long-distance telecom services to agencies. Each region managed regional-based contracts with different fees that provided similar services. Agencies made buying decisions geographically and GSA provided local personnel in each region to support local and long-distance ordering and service delivery.

This made sense when lines between ordering local service and long-distance service were more distinct, but it’s not true today.

Now, our agency customers will have one person to go to for their regional and long-distance (wide-area network) telecommunications.

What to Expect Going Forward

Service delivery representatives have begun to reach out to agency customers to provide guidance on local service ordering. You will see:

  • A standard single fee for local service
  • One mailbox for service requests (tsr@gsa.gov) and one for trouble reporting (fas.phonehelp@gsa.gov)
  • No more regional boundaries for Network Services
  • No more service delivery inconsistencies across the program
  • Consolidated order writing and billing departments means a central group will help you with any billing/inventory questions or disputes
  • One group of pricing and technical experts will help gather agency requirements
  • Beginning in FY 2017, consolidated agency-facing website and operational budget

When EIS is awarded, agencies and suppliers will also have:

  • Fewer contracts to manage
  • Easier-to-understand offerings, with a streamlined acquisitions portfolio
  • One portfolio of contracts with
    • consistent offerings and pricing,
    • transparent fee structures,
    • a deeper field of technical expertise,
    • consolidated operations, and
    • standard procedures

New EIS Transition Website

At the same time we’re realigning, another big priority remains transition planning to move services to EIS. The EIS transition must be complete by May 2020.

To meet this deadline, we need you to be working now on EIS transition planning.
To help you with this effort, we have:

What You Can Do Now

With realignment off and running, and transition planning in full swing, here’s what you can do:

  • Stay tuned for your new local ordering instructions
  • Work with your GSA customer service representative
  • Submit telecom service requests to tsr@gsa.gov
  • Send telecom trouble reporting to fas.phonehelp@gsa.gov
  • Confirm your agency’s telecom inventory now and have the agency EIS transition plan completed and to GSA by October 2016

Once GSA awards EIS, federal agencies will begin to issue task and service orders and start moving telecom services to EIS starting in early 2017.

If you need assistance or have any questions about agency transition, please email ITCSC@gsa.gov or call (855) 482-4348.

Please follow us on Twitter @GSA_ITS and LinkedIn to join our ongoing conversations about government IT.

Posted on

Updates on Enterprise Infrastructure Solutions (EIS)

We at GSA, customer agencies, and industry partners have been working diligently to prepare for Enterprise Infrastructure Solutions (EIS) — the 15-year, multi-billion-dollar contract that can transform government infrastructure and telecommunications while improving government efficiency and effectiveness and saving hundreds of millions of dollars.

Our road to EIS has been a collaborative, open, and transparent journey, and we’re almost there.

We want to be sure you’re aware of the next steps and when you can expect each one.

Transition Readiness

We’ve been talking over the past year about how important it is for your agency–and others–to prepare for transition, including confirming final inventories and delivering your transition plan to GSA by October 2016. The goal is for agencies to be ready to start transitioning and do fair opportunity competitions for EIS task orders early in calendar year 2017 after EIS is ready for agency use.

With EIS just around the corner, you need to already be planning to move services to EIS now. All agency transitions will need to be completed by 2020, and it’s going to be complicated.

To meet this deadline, think of us as your business partners. We hope you’ve already started to plan. Download a copy of GSA’s EIS Transition Handbook from the GSA Interact community site. If you need help with agency transition or other matters, reach out to us at the IT Customer Service Center at (855) 482-4348 or ITCSC@gsa.gov.

Proposal Evaluation Status and Discussions with Offerors

We are evaluating offers submitted on February 22, 2016 in response to the EIS Request for Proposal (RFP), issued in October 2015.

On July 28, 2016, we posted on the GSA EIS Interact site that we planned to contact offerors by mid-August. We are finalizing the information we intend to discuss with offerors.

Award Date and EIS Availability for Use

We want to award EIS as quickly as possible and plan to do so in early calendar year 2017. EIS can transform government infrastructure and telecommunications for the next decade.

Since we take this responsibility seriously, we’re being diligent, thoughtful, and thorough to maximize value for the government, industry, and the American people.

We remain committed to collaborating and working openly with you now and going forward.

Please follow us on Twitter @GSA_ITS and LinkedIn to join our ongoing conversations about government IT.