Tag: Government-wide

Posted on

Trends in Federal Network Connections

(This blog post is part of a multi-week series reviewing data and trends from GSA’s IT acquisition vehicles for FY14. Read previous posts at  http://gsablogs.gsa.gov/technology/)

Connectivity is the lifeblood of government. Government investment in improving and maintaining basic connectivity may be a small part of our IT budgets, but an important one. Reliable and flexible connections remain vital as the mobile workforce grows.

Connections II is the GSA contract agencies often come to when they need to purchase support and equipment to provide connectivity from the user’s desktop to the point of interconnection of the customer’s network service providers.

Connections II Customer Buying Trends

Federal agencies obligated $124 million to campus and building networking solutions through Connections II and issued 133 task orders in FY 2014.

What Connections II purchase data tells us is agencies need continued support and resources in this area. Five service types available from Connections II make up almost 80% of demand.

Technology Solutions Percentage of Total
Voice Operations and Billing Consolidation 23%
Unified Communications Expansion 20%
General Support 15%
Telecom Upgrades 11%
Network Maintenance 10%

Customers predominantly look to acquire more consolidated support as it offers advantages for lowering costs and reducing redundancies.

Second, 20% of Connections II customers are seeking to merge Voice/Data/Video (Unified Communications). The emphasis is on need to communicate from any device, anywhere, any time.

Looking for Operational Savings over Time

Connections II customers are receiving solutions that save their operational budget over time.

For example, telecom operations, billing management, and VoIP/UC modernization for one agency is estimated to save $30 million over 3 years over existing operational costs. Another agency is performing a nationwide Unified Communications Convergence upgrade with an estimated operational savings of $25 million over 5 years.

Connections II has always had strong customer loyalty with most projects coming from repeat customers. Now, we’ve added a tiered fee potential for customers with multiple smaller tasks adding up to significant volume, to further reward these customers.

Orders Increasing Year to Year

Demand for solutions from Connections II is growing year to year. FY 14 obligations represent an increase of 29% in obligations from FY 2013 and 34% from FY 2012.

This growth occurred despite sequestration and the government shutdown for two and half weeks in FY 2014. Local connectivity is a necessity for workforce support, internal and external communications and core administrative activities that every agency needs.

Looking into the future, under Connections II, we expect to see more Infrastructure as a Service (IaaS) as some customers do not want to own all their systems but instead buy the support.

In the world of wireless, we expect to see more about 802.11x technology, local LAN repeaters/amplifiers, etc. In security, we anticipate the need for new solutions for existing networks as well as future wireless networks.

Please follow us on Twitter @GSA_ITS to join the conversation.

Posted on

FY 2014 Year-End IT Purchasing Data Tell Our Stories

This blog post is part of a multi-week series reviewing data and trends from GSA’s IT acquisition vehicles for FY14.

Gain insights into what rocked IT in FY14….

The government’s IT purchases tell a story. Gone are days when IT was in a silo off in the corner. Now, IT is a key part of the mission equation. IT investments made in Fiscal Year 2014 give us the latest chapter in the story of what’s important to government as a whole.

Agencies are feeling pressure to develop mission enhancing technologies. They want solutions that will expand and contract as needed and serve multiple purposes, without technology investments becoming outdated and stale. They look for ways to spend U.S. taxpayer dollars wisely, realize IT cost savings and acquisition efficiencies, and meet our service goals to the American people. And they look to GSA for help.

GSA is proud to play a role in helping agencies buy smarter, faster, and for greater value. We work closely with CIOs, CFOs, and CAOs across government to understand our customers’ current and future requirements. We can also look at fiscal year-end purchasing data to give insights into what rocked our government IT world in the past year.

Stay Tuned for Closer Looks at Each IT Area

Being the largest IT acquisition organization in the federal government, it is our responsibility to create an environment where agencies and industry can obtain the necessary information to understand buying patterns, trends, and best practices. That means even greater transparency beyond our extensive customer and industry outreach efforts.

To that end, I will run a series of blog posts here in the next week or so to take a closer look at FY 2014 purchasing trends and activity in different IT areas such as cyber, wireless services, commodities from IT Schedule 70, satellite services, and more.

The data we’re using is based on activity and trends we see on GSA’s IT contracts. The data not only gives an idea of our aggregated IT priorities and trends in 2014, but what might be coming next. I encourage you to join us and check back often over the coming weeks as we look back at FY14 IT to better understand this recently closed chapter.

And remember to follow us on Twitter @GSA_ITS to join the conversation.

 

Posted on

Industry and Small Business Outreach on Northeast Infrastructure Solutions

What’s hot right now besides the weather?

Our newly issued Northeast Infrastructure Solutions (NIS) Draft Statement of Work (SOW) is a hot topic in the federal IT community. The NIS acquisition is one of GSA’s critical steps to our ultimate goal of moving toward a fully consolidated, enterprise-wide, nationwide telecommunications portfolio (Enterprise Infrastructure Solutions [EIS]) based on GSA’s Network Services 2020 (NS2020) strategy.

Working with our federal agency partners, we developed requirements and issued the draft SOW on fbo.gov on July 24, 2014. The draft is industry’s chance to help shape the acquisition that will serve markets and customer requirements located in the Northeast Corridor.

As part of NIS, GSA is considering a partial set-aside to small business for DSL and Tariff requirements. This RFI is also seeking input on those capabilities. See our Small Business Partial Set-Aside document for a full description of requirements and information requested. We haven’t made a final decision on small business set-aside yet, and are using this tool to assess capabilities and receive feedback.

Submit comments through August 8, 2014 using this email address: nis.sources-sought.comments@gsa.gov.

Next Steps

NIS will consolidate local service contracts currently in place in four GSA Regions across the Northeast United States (NCR and Regions 1, 2 and 3). Two more regional consolidations — Western Infrastructure Solutions (WIS) and Central Infrastructure Solutions (CIS) — are also planned over the next fiscal year. Together, the three consolidated regional acquisitions are called the Regional Infrastructure Solutions (RIS).

We anticipate issuing Requests for Information (RFIs) soon for WIS and CIS, so stay tuned to @GSA_ITS on Twitter for updates.

 

Posted on

Fireworks, Festivities, and Connections II Dashboard Launch

In July, we celebrate America, our independence, and our freedom. Thousands of fireworks take off one after another across our beautiful night skies and we have fun with family and friends.

This year, we have one more reason to celebrate — at least in the IT and data communities.

Over the July 4th weekend, our Connections II program launched an interactive, real-time Connections II dashboard. The tool allows Connections II users to view and analyze non-classified data on federal IT purchasing activity awarded under GSA’s Connections II.

Data turned into actionable information will allow government to buy smarter, help agencies make better buying decisions, and lead to smoother bid and proposal processes. More information can help agencies better understand purchasing trends, conduct better market research, and be better negotiators. Ultimately, government buying decisions based on consistent, shared information deliver dollar savings to U.S. taxpayers.

We collectively are opening up data, sharing it, and working together to find additional value. At GSA, we look for ways to make government purchasing data more open, transparent, and accessible, and the Connections II dashboard is one way to do this.

The Connections II dashboard creates a single point of access for all data on Connections II task order obligations, number of awards, agency/bureau, and industry partner activity.

Users have quick and easy access to the dashboard. Search results display in easily understood lists, graphs, and charts. The real-time dashboard gives meaningful and timely program information–whether to industry or government–at any time. Users can search for specific items, sort data, and create and download custom reports.

We try to give customers and industry partners real-time data whenever they need it – at both the agency and order level so government can increase data quality and spend analysis, and make better business decisions, and so industry partners can tailor their offerings.

Other Reasons to Celebrate

GSA is just getting the big data explosion started with using and sharing our data to everyone’s benefit. GSA has several other data transparency efforts underway for the government IT acquisition community:

  • Get spend data from our GWACs Dashboard and Networx.
  • Use the Prices Paid tool for GWACs and now Wireless BPAs for aggregate pricing information. (It requires a .gov or .mil login.)
  • Prices-paid pilot programs are underway for Schedules and our satellite program.
  • GSA’s Federal Acquisition Service is working on the common acquisition platform as a critical resource for federal buyers. It will contain even more tools, capabilities, and government-wide data on acquisition vehicles, intelligence, and prices paid.

If you want more information about Connections II, read about Connections II and transitioning to IPv6. We have several Statement of Work (SOW) templates you can download: IPv6 SOW to assist with IPv6 transitioning, DNSSEC SOW to help agencies with security transitioning from DNS to DNSSEC and email authentication based on the deployed DNSSEC, and a Unified Communications SOW template to help agencies combine voice, data, and video.

If you need help or information on GSA IT programs, go to our Need Help Page. Please follow us on Twitter @GSA_ITS to join GSA’s IT acquisition conversation.

Posted on

“Easy to Find, Easy to Buy” — Envisioning the Next Step for Cloud Computing on IT Schedule 70

GSA has led efforts to create a 21st century government, including introducing cloud to federal agencies. We offer a variety of contract vehicles that help agencies streamline acquisition of cloud technologies, including IT Schedule 70, the Email as a Service and Infrastructure as a Service Blanket Purchase Agreements (BPAs), and Governmentwide Acquisition Contracts (GWAC) like Alliant and Alliant Small Business.

As the cloud marketplace is maturing, we are seeing an increased focus on IT Schedule 70 as one of the main acquisition vehicles for agencies.

IT Schedule 70 is already the largest, most widely used IT acquisition vehicle in the federal government, and we are continuously looking to improve what it offers. One area we are exploring is looking for ways to help customers find and buy cloud services.

For example, we are considering the creation of a single Special Item Number (SIN) for all cloud services that would provide clear cloud technology differentiation for customers and improve ease of access to acquire cloud services. We recently released a request for information, seeking industry input on this idea.

IT Schedule 70 already offers cloud services, and our industry partners have cloud offerings in several SINs, so why create a new SIN?

Through customer dialogue and market research, an integrated team of acquisition, technology, and program experts across the Federal Acquisition Service (FAS) has identified that there would be benefits to creating a Cloud SIN to all parties involved:

  • GSA Customers – Clear differentiation of cloud services vs. non-cloud IT products and services, and empowered cloud buying through better data
  • Industry Partners – Opportunity to market distinctive solutions and offerings on IT Schedule 70
  • Internal GSA Operations – Enable more granular reporting on cloud sales to enable decision making, and help our customers buy better through data

The goal of this new SIN would be to provide clear cloud technology differentiation and ease of customer access through systems such as eBuy and GSA Advantage!.

Since SINs create logical categories of services within a Schedule, we envision the creation of a Cloud Computing Services SIN will provide a level of differentiation for customers that would more easily and clearly identify cloud services.  Additionally, GSA could establish a set of qualifying requirements that would help customers in identifying cloud services that meet acceptable standards around security, data, and other characteristics.

We are always looking for ways to make sure that doing business with us is as easy and reliable as possible. We believe that adding a Cloud Computing Services SIN would realign IT Schedule 70 cloud technology offerings to better reflect the current cloud computing market and satisfy customer needs.

The cloud market is sufficiently mature to offer differentiated and vetted cloud services through a single SIN, and this makes sense for both GSA customer agencies and industry partners. We are looking for feedback to make sure we get it right and look forward to the conversation. Read the RFI.

Posted on

Networx Data Shapes our Understanding of Telecommunications

Big data is being used to help transform government by revealing information and patterns that can bring innovation, better services, and smarter decisions.

To effectively use big data, we must be willing to collect, analyze, and share the information we discover. You already know about some of the ways we’re helping the government buy smarter through big data: GWAC Prices Paid Tool, horizontal and vertical pricing in Schedule 70, and Reverse Auction pricing data.

Here is something you may not have heard a lot about: GSA’s major telecommunications program, Networx, collects data about what federal agencies are purchasing and how much they are paying. Because most federal agencies make network services purchases through the Networx program, these “big data” details from Networx provide a good picture of the federal networking and telecommunications market — and we’re happy to share it.

We’ve just completed an analysis of the first half of fiscal year 2014. And, it’s a good time to look at how federal agencies are using the Networx contracts and the trends we’re seeing in telecommunications buying.

In total, more than 136 federal agencies use Networx. Federal agencies have purchased $762 million in network and telecommunications services off the Networx contract through the second quarter of FY 2014. During the same period last year, federal agencies purchased $630 million through Networx. After accounting for FY 2013 purchases through now expired legacy contracts, this represents a year-over-year increase of 12.8% on the Networx contracts. The projected yearly increase we’re seeing is an indicator that agencies are utilizing Networx more often than ever to solve their network services solutions.

Networx Buying Trends

GSA attributes this growth in usage to a couple of factors. First, federal agencies are using Networx to purchase more services because of increased bandwidth demand. More applications, more video, and more data all drive the need for more bandwidth. When was the last time you were not online? The two largest in-demand core services on Networx are Internet Protocol Based Virtual Private Network and Managed Network Services. Government agencies have increased purchasing of these two services by 24% and 36% respectively in FY 2014.

Second, due to transition and increased activity at call centers at several civilian agencies, toll-free services and call center services have seen year-over-year purchase increases of 62% and 288% respectively.

 Purchase Increases by Service from FY 13 to FY 14  Percentage of Increase
 Network-Based Internet Protocol Virtual Private Network Service  24%
 Managed Network Services  36%
 Toll Free Services  62%
 Call Center Services  288%

Increases in bandwidth-driven services more than offset declines in legacy services like long distance voice, which is down 5% from FY 2013. Legacy networks that are based on the Asynchronous Transfer Mode and Frame Relay protocols have largely disappeared. They are down 8% and 31% respectively since last year and, combined, now account for less than 1% of federal purchases.

 Purchase Decreases by Service from FY 13 to FY 14  Percentage of Increase
 Long Distance Voice Service  -5%
 Asynchronous Transfer Mode  -8%
 Frame Relay Service  -31%

Beyond these core services, purchases of storage services (Network Attached Storage, Storage Area Networks, and Backup and Restoration Services) through Networx continue to grow. Storage services are a small part of overall use on Networx, but GSA considers this a bellwether for enhancement of traditional bandwidth with cloud services like Infrastructure as a Service.

Buying trends on Networx are expected to continue strong in the second half of FY 2014, but at a decreased growth rate compared to the first half of the year. Demand for bandwidth through IP based virtual private networks is expected to grow as an overall trend; however, the large purchase growth in toll-free and call center services will taper as several large federal call centers complete modernization efforts and roll into steady-state operations.

Savings Compared to Commercial Pricing

In the first two quarters of FY 2014, the Networx program saved taxpayers and agency users $332 million. This is slightly more than the $328 million savings we originally anticipated for this point in the year. Networx is on target to meet our goal of saving federal agencies at least $659 million this year.  We base the Networx savings calculations on a comparison of Networx pricing, commercial pricing for similar services, and Networx usage.

The GSA Network Services Program continues to have a two-pronged focus: deliver today and plan for tomorrow. Our focus for today with Networx and our other telecommunications acquisition vehicles (including FSSI Wireless BPAs, Connections II, Commercial Satellite Program, and a full range of regional and local voice, data, video, Internet and other service offerings) is to continue to save taxpayer dollars and deliver what agencies need in telecommunications services.  For example, we are making Networx process changes to lower the transaction cost of purchases and price changes to lower per unit service costs.

Looking to the future, with NS2020, we are in the midst of developing new acquisitions and service delivery models to help structure and enhance future government telecommunications both globally and locally.

Please follow us on Twitter @GSA_ITS to join the conversation.

Posted on

Help Us Shape the Future

Here in ITS, we’re reevaluating our approach to strategic sourcing by focusing on category management, which will help transform government IT acquisition and improve the value we provide to our customers. We can’t succeed without your feedback on the best ways to improve our performance. We are counting on you—our customers and industry partners—to identify where we can serve you better.

We’re conducting two surveys that focus on ITS, our performance, and what you expect when you work with us.  (These surveys are separate from our recent supplier perception survey and our Customer Loyalty Survey):

Suppliers: The Voice of the Supplier Tool will assess supplier satisfaction in key areas with questions tailored according to category management best practices.

Federal ITS Customers: The Business Alignment Tool will allow ITS customers to assess our acquisition management function as it relates to category management.

The surveys will take no more than 20 minutes, but will give us the insights we need to help tailor our approach to best meet your needs.

Thank you for helping shape our future.

What Category Management Means for You

You may be asking, what is category management and why should it matter to me?

Category management is a data-driven approach to manage groups of related products and services. In principle, it drives greater value by generating sourcing strategies unique to each grouping of products or services (e.g., the software market has different drivers and savings levers than the telecommunications market does).

Ultimately, we expect category management to help us better carry out our mission—and enable our customers to do the same—by shifting our focus away from managing ITS contracts and towards developing market expertise that will put us in the best position to guide our customers to best-fit solutions. Our goal is to become the go-to trusted advisor for our customers’ IT needs.

We know that establishing this position within the federal acquisition community will mean providing customers with value-added services that make designing solutions and using contract vehicles easier while still delivering better value. Category management is a tool we believe will help us meet this challenge by focusing our efforts on understanding customer demand and market dynamics.

Through better management of customer and supplier relationships, we hope to bring greater value to the acquisition process by more easily aligning customer demand with market solutions. Understanding our customers’ need and the Federal IT environment is just one piece of the puzzle. Working with our industry partners to understand emerging technologies and innovative solutions in addition to their cost drivers will be just as important.

To learn how GSA can further help your agency with your IT procurements, contact our National IT Customer Services Center by phone at (855) ITaid4U or by e-mail at ITCSC@gsa.gov.

Please follow us on Twitter @GSA_ITS to join the conversation.

Posted on

Strides in Government Telecommunications

GSA created the first government-wide telecommunications program in 1960. And since that time, we’ve seen technology shift from largely voice-based services to data and IP with the Internet. We’ve seen bandwidth demand increase by orders of magnitude in the past decade.

We’re moving from hardware-based networks to networks operated by software and services, and we’ve moved from owned legacy infrastructure into operating models leveraging cloud and mobile technologies.

Now we’re seeing moves by others than the traditional telecommunications providers into the space, creating even greater changes in the market. This includes leveraging broadband wireless technology for data connectivity and voice service, relying solely on IP data connections for voice and text, and potentially using solar-powered drone technology in place of some traditional satellite capabilities to provide basic Internet access much cheaper to many more people.

Today, many federal agencies depend on GSA’s Networx contracts for their network and IT infrastructure, the backbone needed to support agency missions. The contracts provide agency toll-free numbers; allow agencies to build secure and complex agency-wide networks for voice, data, and video services; and enable access to services like video chat, virtual private networks, and web conferencing. Trends such as cloud computing, virtualization, and the movement toward everything-as-a-service (XaaS) are further increasing the criticality and demand for network bandwidth.

Over the decades, GSA has provided access to state of the art and emerging technology solutions reflecting current and shifting market offerings and government needs. We continually assess the market and work with agencies and industry to add new solutions to our programs and contracts.  If you watch this blog, or have an interest in government telecommunications, you’re most likely familiar with NS2020, our strategy for our next-generation telecommunications and IT infrastructure portfolio.

Let’s take a look at where we are so far.

Evolving Telecom is Essential to Government

  • After conducting a comprehensive market assessment and lessons learned analysis, we’ve just published our Network Services 2020 (NS2020) Strategy. We’ve outlined a portfolio of IT and telecommunications related offerings and services, and are planning new contracts and solutions to replace the Networx program and other contracts.

Cross-Agency and Industry Collaboration Is Critical

  • Agencies, industry, other stakeholders such as GAO, OMB and Hill staff have played and will continue to play a critical role in the success of our next generation program.
  • The NS2020 Interagency Advisory Panel (senior IT and acquisition representatives from a dozen agencies) and our industry partners, including the ACT-IAC NS2020 Working Group and TechAmerica’s GSA Subcommittee, have been actively involved in developing our strategy.

We’re Starting to Execute the NS2020 Strategy

NS2020 Acquisition Activity

  • In December 2013, we released an RFI for a new consolidated Northeast Infrastructure Solution. Comments for the RFI have closed. This is part of a multi-region interim strategy to create three acquisitions (Northeast, Central and Western) to replace local service contracts put into place by 11 Regions.  Expect to see RFIs for two additional consolidated regional acquisitions during 2014.
  • The multi-regional consolidation will allow GSA, vendors, and customer agencies to have an interim strategy driven in part by expiring contract vehicles in regions to cover gaps in regional coverage. It will also allow us to implement and validate some NS2020 concepts in advance of the larger integration.
  • On April 8, 2014, we released an RFI for the Enterprise Infrastructure Solution (EIS), the main contract vehicle expected from the NS2020 strategy. We highly encourage responses to the EIS RFI from all of industry so we can gain more insight on its perspectives towards creating a successful acquisition. Deadline for comments is May 22.
  • The NS2020 strategy’s resulting single global EIS of the future will include the requirements for Networx and the Northeast, Central and Western solutions, plus additional capabilities to meet the comprehensive range of Federal Agency IT/telecommunications requirements through 2028.

What’s Next

  • We continue to work with Congress, the White House, and OMB to ensure the success of NS2020.
  • Stakeholders across government and industry are showing significant interest and commitment to success of evolving telecom.
  • We look forward to everyone’s continued engagement on NS2020 acquisitions, including comments on the recently released EIS RFI, the upcoming consolidated regional RFIs, and the expected release of a draft EIS RFP in FY15.
  • As the EIS acquisition progresses, we anticipate conducting industry days and engaging in other forms of outreach and communication.

As technology continues to shift, GSA will persist to find easy, efficient, and cost savings ways to enable agencies to access and use those technologies.

I encourage you to stay up to date on everything NS2020 and EIS going forward. You can bookmark and regularly check our NS2020 website.

Please follow us on Twitter @GSA_ITS to join the conversation.

Posted on

Managed Mobility Gets Even Sweeter

College basketball has the Sweet 16 in March. Our kids have chocolate bunnies, jelly beans, and gooey marshmallow Peeps in April. And springtime kicking harsh Old Man Winter to the curb to bring in baseball’s Boys of Summer is pretty sweet.

At GSA, we’ve got more sweet news. We recently launched the Mobile Lifecycle & Expense Management (ML&EM) component of GSA’s Managed Mobility Program.

ML&EM solutions can reduce agency mobile costs, saving up to 25% during initial rollout and 8-10% savings thereafter. The larger an agency’s mobile footprint, the higher expected efficiencies and cost savings, but value grows for any agency as its mobile strategy evolves and mobile usage trends up.

Re-cap of Mobile and Wireless

We originally launched the Managed Mobility Program in May 2013 with Mobile Device and Application Management (MDM/MAM). Our program started by identifying MDM/MAM industry solutions on existing government-wide contracts.

We also launched last May the Federal Strategic Sourcing Initiative Wireless blanket purchase agreements (BPAs) to save government costs on wireless. One agency is saving 30% on wireless service and mobile phones as compared to their prior agreements. All four major wireless carriers provide national coverage. One cool feature is account-level voice and data pooling to reduce overages, further lowering costs.

The New Sweet Spot

To sweeten the mobile management solution mix for agencies, GSA and a cross-government working group most recently documented common government requirements for ML&EM. We identified industry partner solutions that meet the bulk of the requirements and mapped solutions to existing government contracts.

On March 31, we posted links to these ML&EM sources of supply on our website.

ML&EM solutions give agencies resources and expertise to manage wireless expenses and service selection throughout the lifecycle. This includes managing wireless expenses, invoice consolidation, optimization of service plans, managing inventory, invoice/cost distribution, and resolving disputes with carriers. Identified sources of supply can initially examine an agency’s wireless service plan mix, usage trends, and more to see where you might save, and will do this on an ongoing basis to increase an agency’s wireless ongoing cost savings. Contract Optimization standards comply with OMB Circular A-123 and Presidential Executive Order 13589.

In today’s government, we know we need to continually seek ways to save taxpayer dollars on IT. Using Wireless BPAs is one way. Using an ML&EM solution can be another.

Need help on using GSA’s Managed Mobility Program or FSSI Wireless BPAs? Find out how we can assist you through our new Need Help Page. And be sure to follow us and continue the conversation on Twitter @GSA_ITS.

Posted on

Applying Lessons Learned To Telecom Transition

GSA’s strategic network services program is critical to the services and missions of almost all civilian and
defense agencies. Our telecommunications and IT contracts are designed to reduce risk and increase efficiency for government agencies.

The government completed the FTS2001-to-Networx transition about a year ago. The transition took longer than expected, but here’s the great news: In FY13, the Networx contract saved US taxpayers over $678M and agencies purchased over $1.3B using it.

Networx offers significantly better pricing than FTS2001, typically 10% to 40% depending on the service. By leveraging this buying power of government, agencies can procure the services they need at lower prices, and they can avoid the costs and risks of creating and managing their own contracts and support systems.

Networx enables government agencies to save taxpayer dollars, meet many mandates such as Trusted Internet Connections and IPv6, modernize networks, and use advanced technologies as they become available.

GSA did a lot to support agencies in the Networx transition. We performed transition planning and provided extensive transition assistance, including:

  • Transition Credit Reimbursement
  • Direct technical support
  • Inventory and billing systems
  • Operating a Transition Coordination Center
  • Acquisition support for some smaller agencies

Networx benefits and successes are clear, but we can do better! The Government’s transition to Networx took longer than anticipated, resulting in lost savings opportunities. Transitioning an agency’s enterprise network is complex, there are considerable costs associated with transition, and many stakeholders that must work together.

Apply Experience

We recognize the need to apply lessons from the past to enhance future transition success. We’ve analyzed lessons learned over the past few years to plan better for a future transition and follow-on contract and program.

And we are also working on implementing recommendations from the recent GAO report on Networx Transition.

Among the many lessons we and our partner agencies learned from the Networx transition are that improvements are needed in:

  • Project planning
  • Executive visibility
  • Coordination between IT and acquisition personnel
  • Managing complex acquisition processes to avoid duplicative contracts
  • Technical and contracting telecom expertise across government and need for more GSA support

We recently posted the Network Services Programs Lessons Learned Overview and Network Services Programs Lessons Learned Report to gsa.gov and are working to create a Lessons Learned government database for agencies to search and access.

Network Services 2020, or NS2020, is our strategy for our next-generation telecom and IT infrastructure portfolio. We’re applying lessons learned and proactively engaging our stakeholders to define the complete set of service offerings under NS2020.

Successful transition involves many steps that require executive-level attention and dedicated resources:

  • Transition Planning – Establishing a Transition Working Group, recommending a standard process, developing Statement of Work (SOW) and Fair Opportunity templates, developing a Transition Management Plan, creating a methodology to compute transition credit reimbursements, defining transition tracking metrics, and customer education
  • Direct Transition Preparation – Implementing agency education program and developing requirements by agencies, including drafting Task Order statements of work
  • Active Transition – Making Fair Opportunity decisions, ordering services, and transitioning the services
  • Inventory Management – Agencies, with assistance from GSA as needed, must continuously manage and validate their service inventories; it’s not just a one-time event to be conducted during a set transition period

Our Next Steps

  • Develop our successor to Networx and our regional contracts
  • Incorporate lessons learned to fully address improvements for transition, contracts, the program, acquisition strategy, ordering, billing and inventory management – we want to reduce duplicative contract vehicles, and continue savings to federal agencies
  • Establish an inter-agency Transition Working group
  • Establish clear and realistic end-to-end transition schedules and milestones
  • Recommend establishment of a senior-level “Transition Transparency Group” to provide needed visibility, transparency and focus
  • Offer full life-cycle support options to enable agencies to succeed in any transition step
  • Continue to engage IT and acquisition stakeholders (including industry) early and continuously throughout the process
  • Work with OPM to identify skills needed and skill gaps or resource shortages and strategies for
    addressing

As we move into a new phase of government telecom, we take with us applied knowledge and those lessons from the past to aid the transition. We continue to be committed to offer a marketplace that provides agencies with buying options, access to data and information, access to expertise, an improved buying experience, and continue to deliver significant savings.

Find out how we can assist you through our new Need Help Page. And be sure to follow us and continue the conversation on Twitter@GSA_ITS.