Managed Mobility: Game On

Think of GSA’s Managed Mobility Program as having two VIP players working together to give government a slam dunk when it comes to increased access to cost-effective wireless devices and services and enterprise-wide mobility, data, and applications management.

The two key players are Managed Mobility and FSSI Wireless. You’ve heard a lot about FSSI Wireless’s steady progress and what immense value it will bring to government.

GSA’s Managed Mobility Program promises the same benefits.

First though, for those of you who have been glued to your television for “March Madness,” I want to thank you for tearing yourself away for a few minutes to read this blog!  But in case I lose you before you finish reading, let me make this one quick point:  While you are zombie-eyed watching the college basketball championships this month and knee deep in stats, brackets, and upsets, GSA and our cross-government Managed Mobility working group partners are busy evaluating responses due March 8th to our Request for Technical Capabilities, so that over the next month we can deliver a managed mobility win for government.

Blending Mobile into Enterprise-Wide IT
The challenge: Managed mobility is an emerging need of the federal government as our workforces and users increasingly demand mobile access and applications. Allowing agencies to better and more cohesively manage all aspects of mobile devices is a priority. This means everything from managing acquisition, configuration, and provisioning to security, finding lost devices, and remotely enabling and disabling features, to final disposal and disposition. Getting every agency’s mobile assets and applications seamlessly blended into the enterprise-wide IT effort is an ultimate goal.

Our Road to Win
Last May as college basketball teams across the nation started to plan and train for the upcoming season, the White House released its Digital Government Strategy. DGS #5.5 directed GSA to “set up a government-wide Mobile Device Management Platform.” Centralizing requirements gathering and solution evaluation reduces the burden on agencies while increasing their options’ quality and reducing cost government-wide.

GSA took the ball, did its homework, and teamed up with partners in DHS, DOJ, DISA, USDA, the White House Communications Agency, and other security, policy, and IT experts in industry and government.

Our next challenge was to make a game plan. The Managed Mobility Team recognized the managed mobility space is fast-moving and always changing, a bit like college basketball, so we needed a winning strategy. We initially developed a set of sought and desired Mobile Device Management (MDM) and Mobile Application Management (MAM) capabilities.

Secondly, we knew there were managed mobility solutions already available on existing, easily accessible contract vehicles. We wanted to leverage these resources rather than initially set out to build a new franchise from the ground up. The benefits of this game plan are faster, easier access to existing solutions without significant initial dollar investment as the emerging market continues to change.

Today, GSA and our partners are evaluating responses to our RFTC to identify solutions already available and opportunities to create new IDIQs and Schedule 70 BPAs if it makes sense. We will create a central repository so stakeholders can quickly find and scan solutions with links to contract vehicles and directions to acquire each one.  In addition, we will track and share best practices, and implement strategies and mechanisms for the Managed Mobility Program to grow, evolve, improve, and respond to changes in mobile technology, policy, and requirements.

Beating the Time Clock
GSA takes our Digital Strategy Directive #5.5 seriously. Working with our government and industry partners, we will identify the GSA managed mobility toolset and make our central repository available to agencies ahead of the DGS deadline of May 23, 2013. When we launch our repository, government agencies will be able to access managed mobility solutions seamlessly in an easy-to-use, secure, integrated solution. At that point, we will prepare for the next game in the tournament, responding to the evolving MDM commercial market and the needs of our federal customers.

So, you’ve made it to the end, thanks for sticking around to the final buzzer. Now, you have a clear understanding of GSA’s Managed Mobility Program strategy and updates, what progress we’ve made, and what you can look forward to.

Please share comments or additional ideas in the comments section below or follow us on Twitter @GSA_ITS to join the conversation.

The Twelve Facts of HSPD-12

Physical and Cybersecurity are more critical than ever.  Identity management is an important part of securing our government facilities and data.

Identity management is addressed through HSPD-12, and we are often told how complex, expensive, and difficult to implement Personal Identity Verification (PIV) credentialing solutions.

Periodically stories emerge, often from agencies in the throes of implementing HSPD-12 or OMB Memorandum 11-11, that FAS’s PIV card offering is either too expensive or not flexible enough to meet the agency’s needs.

GSA’s USAccess Managed Service offering is over 5 years old. It’s time to take stock of some facts.

In the spirit of the season, I present “The Twelve Facts of HSPD-12”:

    1. GSA serves all of government: GSA has 99 customer agencies participating.
    2. No agency is too big or too small: These agencies range from 3 to 115,000 cardholders.
    3. No agency is too complex: We have experience in deployment and onboarding processes across complex agency structures, geographically diverse locations, and widely different operating environments.
    4. We have the experience: USAccess has completed credential issuance for over 800,000 Personal Identification Verification Cards.
    5. We offer breadth of service: USAccess offers a full range of services needed to support the PIV lifecycle, including certificate re-key, credential reissuance, and renewal.
    6. We value transparency: The cost of cards can easily be calculated at www.fedidcard.gov.
    7. We calculate total cost of ownership: The website not only contains cost figured for basic enrollment and maintenance, but also enrollment station infrastructure costs that can be matched to an agency’s need.
    8. We are affordable: Total annualized program costs for agency
      customers (including all PIV issuance infrastructure, system development, card issuance, and lifecycle maintenance from the GSA USAccess team) are under $40 per card holder.
    9. We offer a Shared Service: Individual agencies can save further and get “Shared First” credit with OMB by sharing the enrollment infrastructure with other agencies.
    10. We continue to compare prices: GSA continues to do research regarding deployment and startup costs for agencies and has never found an individual agency with a lower cost to deploy and operate.
    11. We save the government money: Most agencies pay between 4 and 9 times more doing this themselves!
    12. We encourage others to share information: The next time you hear “I can do it cheaper myself!” please engage us in dialogue that may help us improve our services and the services we offer to the federal government.

While I don’t think this would do very well as a holiday song, I hope it clarifies some common misconceptions of our HSPD-12 program. If you have any questions about our HSPD-12 or any other identity, credentialing, or access management offering, please visit gsa.gov/hspd12 for more information. From all of us here in ITS, I wish everyone a happy and healthy new year.