It’s survey season! Help us improve your experiences in 10 minutes

Every year, the General Services Administration sends out the Federal Acquisition Service (FAS) Customer Survey and Industry Satisfaction Survey to our partners to gauge your experiences working with us.

Many of you will receive a personalized link to complete one of the surveys in the coming weeks – it takes ten minutes to complete, and the intelligence we gather from your responses will be used to improve your experiences moving forward.

For example, the data collected from the 2023 customer and industry surveys led to:

  • Improvements on the IT category and Multiple Award Schedule web pages.
  • The addition of USAccess locations to get your PIV cards activated – a governmentwide program that GSA manages.
  • Updates to our Buyer’s Guides and Fact Sheets to help you find and understand our solutions better.

We greatly appreciate the time you take to share your experience. Surveys like this, along with feedback you provide through other channels like webinars, trainings, and direct conversations with GSA staff, helps us understand where the pain points are so we can address them with urgency.

If you have questions about the survey or our improvement initiatives, please contact

Thank you for your continued partnership.

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