Acquisition Excellence

June 5, 2013January 11, 2024

Managed Mobility Myth-Busters

In my last blog, we talked about FSSI Wireless. Today, let’s take a closer look at GSA’s other new complementary program: Managed Mobility.

How does Managed Mobility complement your wireless plans and devices? What are the benefits of Managed Mobility?

Think baseball and sunshine. All your resources are gathered (bats, balls, uniforms, players, coaches, stadium, field, fans, food) and you’re ready to go. But take away the sun and add dark clouds and rain, things don’t go quite as planned. It can be miserable and hard to manage. FSSI Wireless is where you go for your main mobile resources (plans and devices), and Managed Mobility sheds a light on how to best use them.

Our Managed Mobility Program, which launched in May, will help agencies improve enterprise-wide mobile management and keep pace with mobility management best practices and solutions.

With other federal agencies, we launched the Government-Wide Mobile Device Management Program as part of the Administration’s Digital Government Strategy (DGS). We’re hoping to transform government services and use of mobile technology in line with 21st century expectations.

So, to help you understand the Managed Mobility program offerings and benefits, let’s clarify what is true and what is not:

Mobile Management and FSSI Wireless are the same.

FALSE.

These two complementary mobile technology solutions pack a one-two punch. You can buy mobile plans with devices from FSSI Wireless, which will transform how government buys wireless service plans and devices and lower prices.

The Managed Mobility Program will also transform how government manages those devices after buying them. We want to help you better embed mobile management seamlessly into your entire IT portfolio in a way that meets your agency’s needs.

The Managed Mobility Program is a contract vehicle or Blanket Purchase Agreement (BPA).

FALSE.

Managed Mobility is not a BPA or other governmentwide vehicle. This program instead identifies and evaluates potential solutions currently on existing contract vehicles that can be procured today. The program creates and maintains a list of potential sources of supply, which meet the greatest number of government requirements.

We don’t need a new contract vehicle for mobile management today.

TRUE.

Based on fluidity, ongoing market evolution, and federal policy space, our cross-government team found the best approach today is to highlight solutions assessed to meet shared enterprise-wide needs. As the market and policy mature, we will revisit what we are doing today.

You can buy a Mobile Device Management (MDM), Mobile Application Management (MAM), and Mobile Life-Cycle (MLC) solution on the list.

TRUE.

You can use the Managed Mobility program’s central repository, information, and staff to identify the solutions that best meets today’s requirements.

You can buy non-mobile IT equipment on the Managed Mobility Solutions list.

FALSE.

Non-mobile IT equipment and services and IT-focused management solutions are not part of this program. You can check out all GSA’s IT solutions.

Buying mobile management solutions from GSA can save acquisition time.

TRUE.

It takes less time to procure an MDM, MAM, or MLC solution than you might think. Much of the work to define requirements, identify potential sources of supply, and secure some baseline pricing to budget your acquisition has already been completed. The time frame for procuring an MDM, depending on the requirements, is much shorter than the typical procurement cycle.

Agencies must procure solutions on the potential solutions list to comply with the Digital Government Strategy (DGS).

FALSE.

Other solution providers may have solutions that better fit your agency’s need.

If your requirements are not reflected in this program, contact our Managed Mobility Program.

TRUE.

We will continue to assess the requirements and MDM market to meet the greatest governmental need.

I hope I’ve debunked some myths and helped you better understand GSA’s Managed Mobility Program. For more information, read more about our Managed Mobility program.

Share comments or additional ideas in the comments section below, or follow us on Twitter@GSA_ITS to join the conversation.

May 23, 2013January 11, 2024

10 Facts You Need on FSSI Wireless

It’s here: FSSI Wireless.

We recently announced government agencies can now use GSA’s new Federal Strategic Sourcing Initiative (FSSI) Wireless Blanket Purchase Agreements (BPAs) to order wireless plans and devices from leading carriers.

What is the big deal?

# 1 is the incredible cost savings to government. The agreements will save 300 million taxpayer dollars over the next five years.

# 2 has to do with acquisition efficiency and speed. The BPAs will give agencies an improved and cost-effective way to procure, deploy, and manage wireless services and capabilities.

# 3 the BPAs can help reduce costs for industry partners by streamlining contract management costs.

We launched the BPAs as part of the Administration’s Digital Government Strategy (DGS), an effort to transform government services and use of mobile technology in line with 21st-century expectations. The Wireless Program meets DGS Action Item 5.1.

I want to congratulate the cross-government team and leading wireless carriers who came together to get this vital program to work.

10 Don’t-Forget FSSI Wireless Facts

To start saving taxpayer and agency dollars, you can order from the BPAs right now. Here’s what you need to know:

You will achieve significant savings over current plans.
Voice only, data only, and voice/data services plans are available.
Carriers will include devices at no cost with service plans. Users have a choice of devices with each service plan.
Each wireless carrier can decide the make/model of the devices to offer with its service plans. Carriers don’t need to modify BPAs to add devices, so they can offer newer devices quickly and easily. Latest models may not be available right away.
No-cost device refreshes happen every 20 months.
You can buy service plans for government-furnished equipment (GFE) and user-owned devices.
A feature of FSSI Wireless BPAs is pooling in conjunction with rate optimization. It provides agencies with a powerful new tool for pooling minutes and megabytes (MB) usage to reduce overages and costs.
In addition to federal agencies, state and local (S&L) governments can buy from the FSSI Wireless BPAs. Wireless is the single biggest IT item S&L currently wants from GSA’s Schedule 70, so cost savings and easy ordering offered by the BPAs adds even more benefits.
GSA has tools to help you move to FSSI Wireless to plug into the benefits faster. We will post soon to our website these tools: An Economic Model helps you estimate costs and planned savings, a User’s Guide helps you order, and Transition Templates help you move from your existing service plans.
Get the most up-to-date information about FSSI Wireless service plans and pricing from www.gsa.gov/wirelessfssi.

We couldn’t be more excited to have led the cross-government and industry team to bring you these BPAs. I believe they will transform the acquisition of wireless service plans and devices government-wide.

I think you are going to agree with me once you start using them. Are you ready to order now? Or find out more? Read more about FSSI Wireless.

Please share comments or additional ideas in the comments section below, or follow us on Twitter @GSA_ITS to join the conversation.

February 13, 2013January 11, 2024

Cloud and Data Center Consolidation – Bringing together the perfect couple

NOTE: Mary Davie is serving as the Acting Commissioner of GSA’s Federal Acquisition Service (FAS). Her Deputy, Kevin Youel Page, has assumed the role of Acting Assistant Commissioner of the Integrated Technology Service (ITS) during this period.

As we move towards Cupid’s day, I thought it was appropriate to highlight the great work GSA is doing to nurture the budding relationship between Cloud Technology and Data Center Consolidation.

Over the past year, GSA partnered with 11 federal agencies to form an OMB sponsored working group–for a little couple’s therapy–to bridge the gap between the two. The team also engaged significant participation from numerous partners from our Alliant GWAC industry group.

The goal of this working group was to develop five standardized Statement of Objective (SOO) templates for cloud migrations of applications and services modeled upon processes established by the Federal Data Center Consolidation Initiative, with the objective of allowing agencies to “plug in” at any phase of the effort: enterprise discovery, migration planning, migration, and responsible asset disposal.

By maximizing the power of these contract-agnostic SOOs for Cloud Migration Services, agencies can more easily and efficiently move legacy systems to the cloud and better plan for future development of new cloud applications and strategies.

This allows agencies to realize cost savings more quickly through increased acquisition efficiency, agility, and innovation. It also decreases the time needed to retire duplicative or inefficient data centers.

As the federal government is navigating its way through the cloud, the effort to migrate services and applications to the cloud sometimes has felt like a rough first date. With cloud efforts taking place independently, the federal government has been missing significant opportunities to leverage best practices, and lessons learned. By bringing together federal cloud leaders and industry experts, we can work together to help solve these issues while saving time and reducing costs to the federal government.

Bringing these two initiatives closer together is a critical step towards a sustainable government. It allows agency CIOs to save money and focus on mission-enhancing technologies by shifting IT investments to more efficient computing platforms, accelerating data center consolidation, and clearly aligning data center consolidation with cloud computing.

Just like Cupid’s bow, our goal is to help government realize that we are better together than apart.

I encourage anyone preparing a cloud acquisition to make use of these documents as well as the programs and expertise GSA has to offer. If you have any questions about these documents or acquiring cloud, feel free to comment below or reach out to our cloud team at CloudPMO@gsa.gov.

November 28, 2012January 11, 2024

Five guiding principles for FY13

Recently, I participated in a discussion with other federal government leaders to explore new and exciting IT solutions during GSA’s Network Services 2020 (NS2020) roundtable. It was the agency’s second roundtable, this time with CIOs, CAOs, and deputies throughout the federal government. Our goal was simple: Create a list of priorities for a future network services portfolio. The discussion gave us guiding principles for the NS2020 Strategy. Some apply beyond IT, to any government acquisition.

GSA shares initial lessons learned

We shared findings from GSA’s top-down review of previous and current telecommunications contracts, including FTS2001 and Networx. We reached out to over 100 stakeholders, performed market trend and data analysis, and held one-on-one meetings.

Our past outreach shows that GSA needs to match portfolio structure to agency buying patterns, as well as to industry market segments. Agencies value the more than $700M in savings achieved by Networx in FY12. We must continue to achieve greater savings through strategic sourcing to keep us in line with the September 20 GAO report that concludes government should do more strategic sourcing.

Here are the top 5 ideas:

1. Deeper government partnerships. Agencies want a spectrum of offerings ranging from complete solutions and managed services to commodity building blocks, with which to build their own solutions. They see value in GSA providing a portfolio of services based upon affinity clusters of services. Contract options brought to the table by other agencies also may be part of the mix.

2. Government and industry success. The more government makes our buys look like big corporate buys, the better we can tie into the market and existing industry capability. This means agency commitment, aggregated common requirements, and price visibility. There are benefits to aligning our portfolio with how industry works, and we need industry to weigh in and work with GSA to achieve this compatibility. Aligning offerings with industry practice and good industry partner communications will reduce transaction costs and benefit all. We discussed how to make incentives, instead of penalties, tied to contractor success, which could improve service to users and build upon the win-win.

3. Expand scope and delivery methods. We discussed the need and value of acquisition and operational efficiency. In developing this portfolio, GSA and agencies are looking broadly at how we aggregate requirements. A framework to weave related services and elements in an efficient way might include Software as a Service (SaaS), mobile applications, and other options. Some agencies are looking for turn-key solutions that offer hands-off management. Agencies are also looking for aggregated service and lower infrastructure costs through identifying common needs.

4. Continue commitment to innovation. We must continue to offer options to support continuous and convenient access to industry partner innovations. Looking at how we refresh technology and pricing could give us steady improvements with fewer heavy lifts. Many times, we can add innovation without developing new acquisitions.

5. Increase transition support and more. GSA can provide tailored customer support throughout the acquisition life cycle, including assistance with acquisition, fair opportunity, and transition processes. The systems and processes we have in place for consolidated and centralized billing have provided operational efficiencies. Enhancing these systems will further drive down government and industry operating costs.

Our current program provides more than $1.8B of networking services to federal agencies. We continue to enhance our existing portfolio as we plan for the future. We came away from the Roundtable with a plan of action. An NS2020 Interagency Advisory Panel will guide the strategy work for NS2020 and bring the strategy to the Federal CIO Council. Our joint commitment will turn shared priorities into real-world improvements.

Please share comments or additional priorities in the comments section below or follow us on twitter @GSA_ITS to join the conversation.

October 3, 2012January 11, 2024

Email as a Service: A Clear Vision into a Cloudy Future

GSA’s mission is to help save the government time and money, and as acting assistant commissioner of ITS, I take that to heart. There’s been a lot of talk recently about what GSA is or isn’t doing to help government IT move to the cloud so I thought I’d weigh in. Helping government move to the cloud is a priority for GSA. Cloud has the ability to transform the way agencies do their work by making them more agile, effective, and efficient. At the end of 2010, OMB tapped GSA to help lead the way in introducing cloud systems to the federal government. The key was understanding how government could take advantage of the cloud’s transformative power.

Along the way, there have been growing pains for both government and industry; however, the transition to cloud is already saving agencies time and money because of GSA’s ongoing efforts to be innovative, collaborative and creative.

Creating comprehensive solutions

We strive to deliver best value and have been working closely with government and industry to create a comprehensive cloud solutions portfolio for use by government agencies looking to save millions of taxpayer dollars typically spent on IT programs. Since 2009, our solutions enabling the acquisition of cloud include governmentwide acquisition vehicles (GWACs), Networx and Schedule 70. Over the past two years, agencies have purchased approximately $175 million in cloud services using our Alliant contract.

Last month GSA announced the availability of our cloud email solution, the Email as a Service (EaaS) BPA, which will allow agencies to order pre-approved cloud- based tools for email, office automation, and electronic records management, as well as the migration and integration services necessary for a swift transition leading to rapid savings. The BPA offers recurring purchasing options at a reduced cost that is also convenient and efficient.

Cloud based email services support the Obama Administration’s mandates and initiatives to bring cloud services into the federal government and reduce the number of federal data centers, which save taxpayer dollars. We estimate that agencies will save 50 percent, about $1 million, annually for every 7,500 users migrated. Last year GSA was the first federal agency to make the move to the cloud using our Alliant GWAC to migrate 17,000 email accounts, saving $2 million to date, with an estimated savings of $15 million over five years.

What makes EaaS even more exciting is that it will leverage GSA’s innovative security program, Federal Risk Authorization Management Program (FedRAMP), which uses a “do once, use many times” approach to save agencies time and money by providing a standardized approach to security assessment, authorization, and continuous monitoring. This process allows agencies to avoid the need to conduct its own security assessment, which can cost more than $100,000 and take up to nine months. This could potentially result in $10 million in savings across the government.

Recognizing Innovation

With all the great things GSA is doing, there is still more work to do. I have echoed the challenge of our administrator: when you think you’ve thought big, think bigger. Our cloud team responded by releasing a Cloud Brokerage RFI in August. This RFI will allow us to pool government and industry’s collective knowledge around cloud acquisition to formulate future innovative and cost-effective solutions.

Cloud Brokerage and our EaaS BPA are already receiving accolades. In fact, the Software and Information Industry Association (SIIA) gave GSA’s collaborative approach to solving the cloud challenge its innovative thinking in government recognition three weeks in a row.

Cloud Migration represents a major shift in the way government conducts business, which means that our acquisition models must continue to evolve. There is a long road ahead, and GSA will be there to support our customers. Our cloud portfolio and efforts to facilitate government-wide cloud migration continues to show that GSA focuses on its core efforts of promoting efficiency, delivering better value, and saving taxpayer dollars.

August 21, 2012January 11, 2024

Thinking Bigger

NOTE: Mary Davie is serving as the Acting Commissioner of GSA’s Federal Acquisition Service (FAS) for 60 days effective July 30, 2012. Her Deputy, Kevin Youel Page, has assumed the role of Acting Assistant Commissioner of the Integrated Technology Service (ITS) during this period.

This is my first blog post, so I will start with a brief introduction. I am Kevin Youel Page and it is a great honor to serve as the Acting Assistant Commissioner in Mary’s absence. Like all of us here at ITS, I believe in a great government through technology.

Prior to joining ITS, I spent time as a GSA customer as well as in industry with large and small companies. In my new role, I remain steadfastly committed to saving agencies time and money, while serving as a responsible steward of taxpayer dollars. If we keep the ideals of speed to savings and innovation in service of customer missions as our north star, we will be achieving our mission.

Federal IT has reached an exciting juncture as we search for new ways to take agencies to the cloud. OMB’s IT 25 Point Reform Plan and Cloud First Policy represented a turning point as agencies began to realize that the cloud could save them significant time and money. GSA has been working with agencies to realize those savings by

streamlining the acquisition process through new vehicles like the IaaS BPA and our longstanding GWACs,
establishing standardized cloud security through FedRAMP, and
sharing our own best practices through providing sample Statements-of-Objectives and Statements-of-Work.

Despite all of the great work that we’ve done to date, there is still more that we can do. We must continue to challenge ourselves to be innovative and to explore new acquisition models. As our acting Administrator Dan Tangherlini recently said, “Just when you think you’ve thought big, think bigger.”

We took Dan’s words to heart and submitted a Request for Information (RFI) to gather industry feedback on the concept of a cloud broker. A cloud broker is an entity that manages the use, performance, and delivery of cloud services, while negotiating relationships between cloud providers and consumers. The RFI positions us to collaborate with industry leaders in creating a cloud strategy that could enable agencies to increase asset utilization and lower IT infrastructure costs.

Following the RFI release, we hosted a Cloud Brokerage Industry Day to answer questions and listen to what people had to say. Thought leaders in federal cloud computing like Keith Trippie, the Executive Director of Enterprise System Development Office in the Department of Homeland Security, and Katie Lewin, GSA’s Cloud Computing Program Director at the Office of Citizen Services and Innovative Technology, led a moderated Q&A discussion with over 160 participants. The RFI, presentations, and Q&A responses can be found on our Cloud webpage. Due to the enormous interest displayed and volume of feedback received, we have extended the deadline to respond to the RFI to September 7.

This was an exciting event because cloud migration represents a major change in the way that government does business, which means that our acquisition model must continue to evolve to respond to the shift. It will not be simple or easy, but GSA remains committed to paving the way to help agencies find innovative and cost-effective acquisition solutions, and I ask industry to join us in accepting this challenge. We are excited to hear your thoughts and ideas.

Please help us continue this conversation by joining my colleague Mark Day, Director of Strategic Programs at ITS, and a major contributor to the Cloud Brokerage model, for a Twitter Chat on August 28, 2012, from 2:30 – 3:30 pm EDT by following us @GSA_ITS.

July 31, 2012January 11, 2024

We Are Listening

We’re down to the last few agencies making the move from our Federal Telecommunications Service 2001 (FTS 2001) contract to the Networx contracts and I am proud of the work we’ve done with our agency partners and OMB to make Networx a success.

As many of you know, the Networx transition has not been easy. While the adoption has experienced challenges, we continue to work with agencies and industry to improve the offering, ease the transition, and highlight its benefits. In fact, we are applying the lessons learned from this effort to ensure our future program and offerings are an unqualified success.

Recognizing success

Most agencies now see the benefits of Networx. Almost 99% of services have transitioned and only 12 agencies remain on FTS 2001—four of which will make the transition by September.

In my discussions with agency CIOs and staff, it is clear that we all agree that centralized purchasing of network services saves money, improves service levels, and allows our government to get more for our mission. What is also clear is that agencies are looking for even more ways to share services and solutions where possible. GSA is committed to providing this kind of support.

The savings story of GSA’s telecommunications program is unmatched. Because we know exactly what agencies are buying and how much they are buying through FTS2001 and Networx, we know we’ve saved the government about $7.7 billion (cumulative since 1999) when compared to commercial rates. Despite its imperfections, Networx adds tremendous value to agencies by leveraging the purchasing power of the federal government and providing access to new technologies.

The technologies offered in the contract have enabled the Department of Homeland Security (DHS) to keep the country safe while allowing the Departments of Justice (DoJ) and Treasury to free up employee time so they can better serve citizens and save taxpayer dollars.

Specifically, Networx allowed these, and other agencies, to transform disparate telecommunications and networks infrastructure into an enterprise-wide managed network and security service, allowing them to reinvest savings in newer technology and increase bandwidth by almost ten-fold.

Applying lessons learned

Over the last few months, we’ve been reaching out to our agency and industry partners to talk about what’s working and what could be done better. These lessons learned are helping us develop the Network Services 2020 strategy – the way forward for our telecommunications and network services program. The Chief Information Officers (CIOs), Chief Acquisition Officers (CAOs), and Chief Financial Officers (CFOs) must be involved during the planning, execution, and implementation phases of the program. As such, we have held and are planning to hold additional cross-agency, CXO discussions. The first discussion occurred in June and focused on the future of government IT.

The roundtable discussion was a success and many of the agency CIOs told us that the NS2020 strategy must help facilitate the acquisition of more efficient network services solutions, which could eliminate the need for agencies to make costly infrastructure investments and could also help us buy more “as a service.”

Moving forward

We at GSA will continue to talk with agencies, industry, and our stakeholder community to ensure that our next generation solutions are easier to use, facilitate a faster and smoother transition, and enable government to buy those technologies that transform the way we serve our citizens.

At its core, GSA provides agencies with IT acquisition solutions that save them time and money. We are committed to working together to develop the best solutions possible.

June 18, 2012January 11, 2024

Defining the Future of Government IT

Last week, GSA had the pleasure of hosting a roundtable in Washington, DC that brought together federal CIOs, CTOs, and thought leaders in technology from the public and private sectors. Together, they discussed the future of government IT, and how agencies should respond to shrinking budgets and increased expectations for workplace efficiency.

Owing to the growing disparity between shrinking budgets and the need for emerging technologies, agency CIOs are under increasing pressure to do more with less. This presents a significant challenge and a unique opportunity for GSA to bring agencies together to identify major IT challenges, share industry best practices, and develop innovative acquisition solutions to move government IT forward.

Mission-enhancing technologies

Participants at the roundtable identified the need for mission-enhancing technologies such as mobility, cloud, video, and agency-specific mobile applications to help agencies achieve improved workforce productivity. The Office of Management and Budget (OMB) has led the charge in defining a strategy for mobility and cloud through the 25-point IT reform plan, “cloud-first” policy, and Digital Government Strategy; however, strategies for both video and apps are still in their infancy.

These initiatives, combined with the current budget environment, have created a climate favorable to adopting mission-enhancing technologies. Implementation has encountered challenges, however, because resources are locked in legacy systems, and agencies frequently duplicate efforts to meet similar requirements. In fact, several CIOs at the roundtable reported a belief that infrastructure requirements are more common than dissimilar across agencies. Participants expressed interest in moving more basic requirements such as backbone networks to a service-based model.

In order to move government forward, agencies must find ways to shift their resources from legacy systems to emerging technologies, and deal with security and the consumerization of IT, while eliminating duplication by transitioning to government-wide shared services. The move to shared services will reduce costs by eliminating redundancy and leveraging the buying power of the federal government.

The industry participants are using IT as a strategic business asset to build competitive advantage through human resources, reduction in space/facilities, improving business processes, and enabling information sharing and mobility.

How GSA is stepping up to the plate

Roundtable participants frequently cited GSA as a key partner in helping to reduce costs and increase operational efficiency through programs like the Federal Risk and Authorization Management Program (FedRAMP), which was launched last week. FedRAMP provides agencies with a standardized approach to security assessment, authorization, and continuous monitoring by utilizing a “do once, use many” approach that simplifies the security approval process for cloud providers, thereby saving agencies precious time and money.

We have also helped agencies meet government-wide requirements through our Networx contract that has resulted in a savings of about $7.7 billion since 1999 as compared to commercial telecommunications prices.

Agencies are asking GSA to step up to the plate by leading the shift to mission-enhancing technologies. FedRAMP and Networx are two examples, but there is still work to be done. Government must continue working with agencies and industry to define requirements and develop IT acquisition solutions that enable agencies to get more for their mission. Meetings like last week’s roundtable help position GSA as a leader in driving that process.

Do you have an idea of how government can help eliminate duplication and leverage requirements? Post in the comments section below or follow us on Twitter @GSA_ITS to join the conversation.

May 1, 2012January 11, 2024

IT and Change Management in the Federal Workplace

Now that I’ve passed the one-year mark in writing this blog, I can look back and see what a tremendous opportunity this has been. I’ve had the chance to comment on how IT can help make government more efficient and sustainable, address the potential cost savings of IT procurement, and explain how government can achieve these savings by adopting new IT delivery models such as cloud computing and shared services.

One area that’s often overlooked during this time of change and technological innovation is the impact new technology has on federal workers. To achieve the positive effects I’ve been discussing, government leaders need to keep our entire workforce engaged with new technology. At GSA, we’ve made great progress modernizing our technology and preparing our employees to use it.

The benefits of workplace innovation

We are beginning another technology sea change with the transition to mobile government. Mobile government will be more mission-capable and responsive to the needs of the taxpayers. That’s because mobility connects employees with each other and releases them from traditional, static office space, enabling work from anywhere, at any time. Embracing mobile technology allows government to eliminate redundant systems, consolidate office space, be more sustainable, and increase the productivity of our workforce.

However, our progress should be measured by business results resulting from workers leveraging technology, not by the number of changes in and of themselves. For example, providing mobile access to employees through secure VPN and laptops is not enough. The government workforce is diverse and multi-generational, and some will have more familiarity with the technology than others. That means we need to provide training and change management that’s appropriate for employees of all backgrounds.

GSA is balancing change and engagement

GSA understands the benefits of training and enabling our employees to do more with technology. Our CIO team, led by Casey Coleman, has conducted change management programs to educate and engage employees for several new enterprise systems. For example, change management played a huge role in successfully migrating more than 17,000 GSA users from our in-house Lotus Notes e-mail system to cloud-based Google e-mail, which helped us save 50% on the cost of e-mail and decommission 45 servers.

Most recently, GSA has begun using Salesforce Chatter as an enterprise-wide internal collaboration tool. In just the past few months, Chatter has become a primary communications channel for thousands of GSA employees, enhancing the way we communicate as an agency through increased collaboration and sharing of information. We’re measuring our adoption rates for Chatter through number of posts, frequency of specific hashtags, and number of groups created. We’re finding that people across the agency can tap into expertise and knowledge in a matter of minutes in some cases and that helps us better serve our public sector partners.

GSA prepared for both Google e-mail and the Chatter rollout with mandatory online training, on-site help desks, “reverse mentoring” for our executives, and self-help videos. We also made it as simple as possible to get into these programs by using single sign-on so employees can use their existing usernames and passwords.

I invite you to share your own experiences and best practices by leaving a comment, or sending me a tweet @Marydavie.

I will also be at the annual GSA Training Conference and Expo in San Antonio from May 14-17. The EXPO is a unique opportunity to attend training and talk to GSA experts and our vendor partners about technologies like mobility, cloud computing, and cybersecurity. For more information, please visit the Expo webpage.