Attend GSA’s Federal Acquisition Service Training Conference

We pride ourselves on the close relationships that we’ve built with industry. These partnerships enable us to help agencies across the government achieve mission success.

Industry’s solutions and expertise are critical in helping government fuel IT modernization and transformation.

These close relationships don’t come easily, though. Both GSA and industry have to put in the time and effort to get to know each other. This helps us better understand industry’s latest solutions — enabling us to better represent them to the agencies who need them.

That’s why GSA’s Federal Acquisition Service is holding FAST 2020. FAST 2020 will bring together thousands of experts — both government and industry — in one place, allowing unparalleled collaboration. We encourage our industry partners to register today!

Why You Should Attend

Participating industry partners will be able to:

  • Benefit from accessing the most comprehensive federally sponsored training event for contract management, procurement, and acquisition professionals in the nation.
  • Directly engage with 3,000+ federal contracting professionals as well as senior policy and program leaders under one roof, saving travel and time away.
  • Master the latest government e-tools and processes, and learn from the experts.
  • Meet face-to-face with master contracting officers.
  • Network with large and small businesses in similar industries and develop teaming arrangements to win future business.
  • Showcase company offerings, live, on the show floor.
  • Gather more and better market intelligence to advance your company’s competitive advantage.

Small businesses will benefit in additional ways:

  • Meet multiple contracting officers in one setting.
  • Save money: participating in one large event is more efficient than many smaller events.

Two Ways to Participate

Industry can participate in FAST 2020 in two main ways:

Participant – Industry has an entire dedicated training track. We are planning other activities (such as industry matchmaking sessions) to benefit and strengthen our industry partner relationships. Find detailed information about Industry-focused training sessions under the Training Sessions tab on our conference registration site.

Industry Exhibitor – The FAST 2020 Exhibit Show Floor is 270,000 square feet and will be organized into 10 Category Communities.

As GSA, we’ve set aside two huge spaces (50 ft x 50 ft) for us:

  • We’ll use the first as our main GSA booth, where we’ll host a small training theater, with kiosks dedicated to each of the 10 federal categories.
  • We’ll use the second space to host our GSA e-lab, where conference participants can get hands-on experience with our suite of e-tools!

Industry exhibit space sales will be on a first-come, first-served basis. Sign up now to exhibit at FAST 2020.

Join Us

FAST 2020 is going to be big. It’s our first conference since 2011 in San Diego. I hope that you’ll join me in Atlanta, GA, April 14-16.

I look forward to meeting those of you I haven’t yet met and catching up with old friends.

To learn more about FAST 2020 visit www.gsa.gov/FAST.

Register here today!

Please follow us on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT.

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Cloud Empowerment at USAID: A 10-Year Success Story

When it comes to information technology modernization efforts, agencies have to develop holistic strategies that match their evolving needs without compromising their ability to carry out their mission. The U.S. Agency for International Development’s (USAID) mission is to help others, but when it came to technological transformation, USAID had to start by helping itself.

Let’s take a look at how USAID became the vanguard for smart cloud adoption in support of a complex, global mission.

A Legacy of Innovation

For nearly a decade, USAID has strategically deployed cloud technology to enable and scale its operations both at home and abroad. Working in some of the more challenging locations around the world, USAID often operates in low network connectivity bandwidth environments that present their own unique security vulnerabilities.

To operate in these harsh operational conditions, USAID adopted cloud technology early. In 2010 they moved to cloud-based email, messaging, and collaboration tools. In 2012, USAID completed nearly all of the goals of the Data Center Optimization Initiative (DCOI) when it consolidated to a single enterprise data center.

Data Consolidated, Optimized, and Secured

Most recently in 2018, USAID successfully migrated the enterprise data center to a hybrid cloud solution with full disaster recovery capability. The new USAID Enterprise Data Center/Disaster Recovery (EDC/DR) solution provides government Infrastructure as a Service (IaaS) as well as redundancy for USAID’s network and business-critical systems.

USAID can now use more modern technology like scalable, on-demand resources; no restrictions for memory, processing, and storage; and the ability to restore data in several hours versus days or weeks. Using tagging in the cloud environments will enhance USAID’s ability to comply with the Federal IT Acquisition Reform Act (FITARA) and Technology Business Management reporting requirements. Finally, the cloud solution is FedRAMP-authorized, ensuring the new infrastructure services meet rigorous security standards.

Working with GSA

USAID used IT Schedule 70 for its EDC/DR infrastructure acquisition.

USAID sought to acquire public and government IaaS as standardized, highly automated infrastructure services owned by cloud service providers (CSPs) and offered to USAID on demand.

Before the award, the USAID engineering team performed an analysis of alternatives (AoA) backed by thorough market research. The AoA recommended a hybrid cloud solution to meet USAID’s EDC/DR requirements.

A high-level design that could connect to both public and government IaaS CSP was proposed in the AoA by the engineering team. It suggested two co-locations on opposite ends of the country to ensure operational and geophysical redundancy. A RFQ (Request for Quote) guided by the AoA and EDC/DR requirements was released for competition. The acquisition was structured so that the co-location IaaS solution was purchased as a commodity owned by the CSP. In this modern virtual data center, USAID leverages high availability system components as a Disaster Recovery solution without additional costs.

Solution Acquired, Results Analyzed

The result is a fully scalable virtual data center, with dynamic policy-driven services and improved performance. All of this comes at a 30% lower cost for operations and maintenance.

With cloud, USAID now can use multiple data centers’ hosting systems, services, applications, and storage without relying on any particular geographic location.

This is critical given that USAID leads the U.S. government’s international development and disaster assistance work in over 80 countries around the globe. These efficiency gains have enabled reinvestment in more advanced and innovative technologies. USAID has matured to being 100% cloud-enabled, using all service models. With no legacy systems to support, the agency can move to new, modern solutions in a much more agile fashion than other federal departments that are weighed down by aging systems and infrastructure.

What Does Your Mission Require?

As a facilitator of USAID’s cloud accomplishments, GSA is here to help your agency use the cloud to achieve its long-term mission and strategic goals. This includes aligning with federal mandates like the new CloudSmart Strategy and leveraging government-wide tools to modernize your IT infrastructure.

To help discover ways that GSA can enable your agency’s mission through cloud, contact cloudinfo@gsa.gov, visit our Cloud Information Center at gsa.gov/cic, or use our IT Solutions Navigator to find the vehicle that’s right for you.

Please follow us on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT.

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GSA, Customers, and Vendors Meet in Texas for 2019 ITC Acquisition Summit

This August, we brought nearly 300 representatives from government and industry together for our 2019 IT Acquisition Summit. Collaborative events like this are critical to our success in supporting agency missions across government.

We met in Fort Worth, home of GSA’s Greater Southwest Region 7, which spans Texas, Louisiana, Arkansas, Oklahoma and New Mexico. We used a human-centered design approach to generate open communication and collaboration between GSA and our industry partners. Learning through use-cases and sharing information helps us better understand the challenges and constraints both government and industry have.

The summit was held in coordination with the Advanced Technology Academic Research Center (ATARC) and moderated by its president, Tom Suder. During the first day, attendees heard from various GSA and industry representatives on popular topics such as cybersecurity, mobility, 5G, emerging tech, and IT modernization. 

Dennis Shingleton, member of the City Council and mayor pro tempore, opened the summit with a boisterous Texas-style welcome.

I moderated the kick-off session with panelists Bill Zielinski, Assistant Commissioner of the IT Category; Anahita Reilly, Chief Customer Officer of the Office of Customer Experience; and Dominic Sale, Assistant Commissioner of the Office of Operations for Technology Transformation Services. They discussed GSA’s approach to IT modernization, category management, and shared services.

An afternoon panel from the Mobility Services Category Team discussed the 5G rollout, how it will shape public-sector adoption of Internet of Things applications, and its implications for supply chain security. Allen Hill, director of the Office of Telecommunications, opened the session, and Sam Navarro, program manager of the Enterprise Mobility Program, moderated the panel. Representatives from AT&T, Verizon, MetTel, and T-Mobile discussed the state of mobile technology and how consumers of 5G determine the new ways they will use the technology.

Our summit concluded with opportunities to attend one-on-one sessions with GSA acquisition professionals and an interactive use-case workshop.

We plan on hosting the IT Acquisition Summit again in 2020 — slated for Washington, D.C. The open communication and collaboration in a focused setting foster the type of game-changing ideas we need to continue enhancing IT acquisition for the whole of government.

Please follow us on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT.

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*Photographs above by James Wronski, Carahsoft

GSA Leading the Way for 5G

In July, we gave you a first look at the possibilities of 5th generation wireless technology (5G) in the public sector.

Commercially, 5G devices will deliver voice, video, and data to consumers with unparalleled efficiency for broadband mobility. Providers will upgrade their networks, manufacturers will develop new types of devices, and industry will market products and services around connectivity and mobility.

For the government, a 5G future is more complex since we’ll be tasked with making these technologies useful for everyone. That’s why we’re publishing a white paper on 5G — watch for that after our 5G Technology Customer Event on Oct. 3.

What’s Next for Government 5G

As new technology comes to market, we work with agencies and industry to pair the right wireless solutions to mission needs — focusing on wireless solutions security and cost efficiency.

Schedule 70 SIN 132-53 shows the robust capabilities we bring to the government market:

  • Wireless Carrier Services
  • End Point infrastructure
  • Mobility as a Service (MaaS), a.k.a Device as a Service (DaaS)
  • Enterprise Mobility Management (EMM)
  • Mobility Backend as a Service (MBaaS)
  • Telecommunications Expense Management System (TEMS)
  • Mobile Application Vetting
  • Mobile Threat Protection
  • Mobile and Identity Management
  • Internet of Things (IoT)

10/3 GSA 5G Event

To learn more about the possibilities of 5G, join us on Oct. 3 at the GSA 5G Government Symposium. We’ll cover:

  • how 5G can help agencies meet their mission,
  • the challenges facing government as we implement this new technology, and
  • how 5G will integrate into today’s networks.

View the agenda. Join us online or in person.

Stay Tuned to 5G

For our next 5G post, we’ll explore how unlicensed and lightly licensed spectrum could affect campus networks.

Until then, please follow us on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT.

To get updates for this blog, please sign up on the right-hand side of the page where it says Sign up for Blog Updates.

Modernizing the Government’s Contact Centers

We’ve all called a customer service line at some point in our lives, whether to order a new service for our house, change a flight, or set up a medical appointment.

Nowadays our options for getting to what we need are rapidly growing. Chatbots, voice recognition, and artificial intelligence (AI) systems provide faster and more accurate responses to our increasingly complex questions.

This applies to the government too. Thousands of people call various government agencies every day with requests and concerns. At GSA, it’s our job to help agencies get the solutions they need to make their contact centers as effective and efficient as possible. In fact, the President’s Management Agenda calls for agencies to provide a modern, streamlined, and responsive customer experience.

We’re ready to help and we developed a solution for those agencies through IT Schedule 70. 

Automated Contact Center Solutions – Up and Running

Earlier this fiscal year, we launched the Automated Contact Center Solutions (ACCS) Special Item Number (SIN) 132-20 under IT Schedule 70.  

This SIN provides any combination of technologies, equipment, software, and/or services needed to deliver high-quality customer service interactions to agency constituents across multiple channels.

The ACCS SIN includes a wide range of automated and attended managed solutions focused on modern contact center technologies: 

  • Artificial Intelligence (AI)
  • Callback
  • Chat Bots
  • Email Delivery
  • Hosted Online Ordering
  • Hosted Email Web Form
  • Hosted FAQ Service  
  • Interactive Voice Response (IVR)
  • Robotic Process Automation (RPA)
  • Text-to-Speech
  • Voice/Speech Recognition
  • Voicemail
  • Web Callback

Experienced Industry Partners

With the ACCS SIN, federal, state, local, tribal, and other eligible governments can access pre-vetted, experienced automated contact center solutions providers using IT Schedule 70’s streamlined procurement process.

Currently, there are 14 pre-vetted contractors (8 large, 6 small) on the ACCS SIN, with more in the queue to join.  As of 7/24/2019:

  • AT&T Corporation
  • Carahsoft Technology Corporation
  • Cognosante, LLC
  • Deborgem Enterprises, Inc.
  • Filius Corporation
  • IQ Solutions, Inc.
  • ITCON Services, LLC
  • Kores, LLC
  • Leidos, Inc.
  • Maximus Federal Services, Inc.
  • Palmetto GBA, LLC
  • Senture, LLC
  • Systems Integration, Inc.
  • TPUSA, Inc.

GSA is here to help streamline agency acquisitions, provide free scope reviews of draft solicitations, assist with market research activities, share best practices and ideas, conduct training, and more.   

For more information about the ACCS SIN, visit www.gsa.gov/contactcenter, or contact the program office at contactcenter@gsa.gov.

Please follow us on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT.

Way Beyond Wireless: Planning for 5G

Every generation of wireless technology has enabled new business models, increased our connectivity, and changed our lives in unimaginable ways. 5G is poised to do the same. 5G enabled devices in the Internet of Things (IoT) will allow huge numbers of sensors and devices to gather incredible amounts of  data and transmit the data at remarkable speeds over wide distances. We are going to see a new wave of information enabled in government and industry. Instead of your phone or laptop acting as the processor, it will sit inside the edge of the 5G infrastructure. This will allow things like driverless vehicles and telemedicine.

5G will provide the digital infrastructure that will shape the quality of life of most of the earth’s population. Yes, it will load web pages and play videos on your phone 10 to 20 times faster than 4G. Mobile devices will spend less time processing data, which will consume less power, which will result in extended battery life. But these are little advances compared to what is possible.

The true potential is how the technology can quickly transfer data between devices in lots of different ways. That ability means it will replace cable and WiFi networks in homes, offices, campuses, military bases, and even whole cities.

What does 5G mean for government?

Because it enables the IoT, 5G is one of the more important emerging technologies. Thanks to 5G’s flexibility, every level of government will use 5G as IoT enters the public sector. Consider these applications:

  • Replacing outdated telecommunications and network technology in public buildings and facilities. 
  • Allowing for advanced automation and security processes at logistics centers and the nation’s ports. 
  • Supporting augmented and virtual reality (VR) applications in our national laboratories. 
  • Monitoring regional and interstate entities power grids to keep pace with fluctuating demands.
  • Providing traffic control and managing fleets of self-driving vehicles in cities.

U.S. policy considers 5G a strategic national asset, and the legislative and executive branches are actively working to reallocate spectrum for its use. The National Institute of Science and Technology (NIST) is developing standards and testing 5G technologies. The Department of Homeland Security (DHS) is focusing on cybersecurity threats unique to 5G. Recently, the White House issued an executive order to proactively create and secure commercial supply chains in a 5G future. 

How can my agency get 5G?

We are uniquely positioned to fulfill our customers’ needs and help prepare for 5G implementation.

GSA’s Enterprise Infrastructure Solutions (EIS) contract and Schedule 70’s SIN 132-53 Wireless Mobility Solutions both cover 5G services and infrastructure. 

What’s next?

We’ll be explaining how 5G works, how it will be deployed, and the steps we’re taking to deliver it to our customers. We’ll soon release a white paper outlining our approach to 5G implementation.

On October 3, we’re hosting a 5G Technology Customer Event, where we’ll address how 5G makes concepts like network slicing and edge computing possible. Email wireless@gsa.gov to get on the invite list.  

Join the conversation on Twitter @GSA_ITC and LinkedIn.

NOAA Forecast: Clear Skies for Cloud Migration

The National Oceanic and Atmospheric Administration (NOAA) is known for monitoring oceans, major waterways, and the atmosphere. Its three-pronged mission is

  • “to understand and predict changes in climate, weather, oceans and coasts;
  • to share that knowledge and information with others; and
  • to conserve and manage coastal and marine ecosystems and resources.”

As part of its mission, NOAA prioritizes sharing its institutional knowledge with the public, private, and academic sectors. To make public data like water reports, climate projections, and weather warnings readily available, NOAA turned to GSA’s cloud computing technology.

GSA’s Cloud Acquisition Team considers the NOAA Cloud Initiative a model effort for smart cloud migration. Using the federal cloud strategy Cloud Smart as its guide, NOAA is effectively using the cloud to support its business and mission operations.

Moving Operations and Big Data to the Cloud

According to the April 2019 NOAA Business Brief, “NOAA works with five commercial cloud providers to see how their services can facilitate full and open data access to the taxpayer and to foster innovation by leveraging new automation tools to make data more readily accessible. To date, more than 40 NOAA datasets have moved to commercial cloud provider systems.” The Brief calls for further investment in cloud computing to not only save taxpayer dollars, but also provide improved performance and cybersecurity.

Model Experience, Multiple Vendors

NOAA’s experience shows GSA’s cloud acquisition best practices in action.

First, the NOAA Cloud Initiative plans to acquire their enterprise-level cloud solution through multiple Cloud Service Providers (CSPs). By doing so, they will diversify their technical capabilities and avoid being locked in to one vendor.

Second, NOAA uses Statement of Objectives (SOO) documents instead of Statements of Work (SOW) to illustrate the agency’s cloud goals.

For example, NOAA wants their CSP to“provide cloud storage services that will provide persistent storage, backup service, long-term storage, continuity of operations (COOP), and disaster recovery services.”

By using this type of capabilities-based acquisition tool, the responsibility for preparing SOW shifts from the government to the companies that respond to the solicitation.

The NOAA Cloud Initiative package also specifies a desired contract type. Doing so lets prospective vendors know the right pricing model to propose, which saves time and avoids confusion.

Join the Cloud Information Center

If your agency is considering a transition to cloud or is acquiring a cloud solution, anchor your plan in your mission and guide it by your business objectives. Make the complicated acquisition process go faster by keeping the Cloud Smart strategy in mind.

For more cloud tips, cloud acquisition guidance, templates, and government-wide resources, visit GSA’s Cloud Information Center at gsa.gov/cic. You can also contact our Cloud Acquisition Team directly at cloudinfo@gsa.gov or by calling 202-969-7113.

Please follow us on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT.

GSA’s Cloud Information Center: Mission Control for Your Agency’s Cloud Migration

In September 2018, the Office of Management and Budget (OMB) released the first cloud policy update in seven years: the Cloud Smart Strategy. Rather than emphasizing cloud adoption for its own sake, Cloud Smart focuses on how federal agencies can use cloud effectively to meet their mission-critical needs. The successful implementation of the Cloud Smart strategy requires that all stakeholders work together to access the knowledge, tools, experience and innovation happening in the federal cloud community. It’s D.C. Cloud Week and federal IT leaders across the government and the private sector are coming together to discuss the challenges, solutions and success stories happening across the cloud landscape.

The Cloud Smart strategy lays out a roadmap for agencies, and it also addresses several challenges they should expect to face along their cloud journey including security, procurement and workforce change management. To serve our federal customers and align with Cloud Smart and other federal IT initiatives, we analyzed GSA’s cloud offerings; worked across the agency to build connections between industry and government, and developed a new resource for all things cloud: the Cloud Information Center.

Cloud Information Center

The Cloud Information Center (CIC) is a central repository for all things cloud. The CIC is a collaborative community, taking the best from GSA’s experts, cloud providers, and agency champions to explain best practices and solutions around cloud issues like security, technical capabilities, and implementation. The CIC also connects federal buyers with commercial cloud providers. And, if you are new to the cloud computing space, there is a basic introduction that outlines what cloud actually is, why it’s an important tool for meeting mission-critical needs, how to deploy it, and what models are available to agencies, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).

The CIC has four main sections:

  • Cloud Solutions: Business, technical, and contractual information on dozens of cloud solutions
  • Acquisition Guidance: Best-in-class templates, examples, market research, contract vehicles, and SMEs available for support
  • Policy Directives: Up-to-date repository of applicable federal IT Modernization directives and guidance
  • Vendors: Product information, case studies, contracts and more for all FedRamp-certified cloud service providers

Federal government users can access GSA’s market research as a service tool, best practices, review and download acquisition guidance, download templates, and communicate/collaborate with fellow decision-makers.

Soon, industry partners will be able to share information about their cloud capabilities with federal government customers via the CIC’s communities of interest forums. As more people join us at the CIC, we’ll add more to the community as we get user feedback about customer needs.

“When engaging with client agencies, the Cloud Adoption Center of Excellence (CoE) strives to translate the value proposition of the cloud as it relates to agency operations and missions, and to that end, it becomes increasingly important to clearly define how cloud can provide a much more robust set of technical capabilities, while emphasizing that it requires a paradigm shift in how security compliance, procurement and governance are handled,” said Bob De Luca, Executive Director of CoE. “The CIC is a great resource for the federal market that addresses and helps agencies navigate through the issues we’re seeing in our day-to-day work.”

Our mission is to help agencies meet their missions. The CIC makes it easy for federal buyers to understand and investigate how cloud, done right, can help meet their critical mission needs. GSA’s boots-on-the-ground cloud adoption experts are working with client agencies to add to, actively manage and validate the content in the CIC.

To visit the CIC, go to gsa.gov/cic. Click here for a CIC Virtual Tour. To learn more, ask questions, and receive updates, please visit and subscribe to our Cloud Interact community here.

Updated Software SINs Reflect Changes to Commercial Market & Federal IT Policies

GSA is where category management and IT acquisition intersect. Our acquisition experts specialize in understanding both the commercial marketplace and our federal partners’ needs.

To respond to the rapidly evolving software market and some important policy directives, we have updated the three Software Special Item Numbers (SINs) on IT Schedule 70. Now our offerings align better with the way software is sold commercially. Now it’s easier for our customers to get what they need, including transferring software licenses among federal entities.

Governmentwide IT Policies

In addition to our software market innovation, we in the federal acquisition community are also witnessing an unprecedented focus and collaboration around governmentwide IT, including software:

Special Item Number (SINs) Updates

The updates to Software Special Item Numbers (SINs) 132-32, -33, and -34 will make it easier for GSA to serve our federal partners, help them comply with policies, and give them new solutions by:

  • Adding language within Term Software SIN (132-32) to define term software  licenses and distinguish between Term Software and Software as a Service (SaaS) included in the Cloud SIN (132-40);
  • Including optional software identification tags and transferability rights under SIN 132-33 Perpetual Software Licenses;
  • Renaming SIN 132-34 from Software Maintenance Service to Software Maintenance Services;
  • Adding utilization limitations under SINs 132-32, 132-33, and 132-34 clarifying rights and ownership of derivative works; and
  • Defining Commercial Supplier Agreements (CSAs) to include Enterprise User License Agreements (EULAs), Terms of Service Agreements (TOSs), and other licensing agreements.

We are dedicated to aligning what we offer with what the current marketplace’s demands, as technology changes rapidly. We work to improve the federal government’s ability to serve our ultimate stakeholder, the U.S. taxpayer

Please follow us on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT.

Access to Innovation Made Easy

Looking to meet your emerging technology requirements? Look no further than Alliant 2, a Best-in-Class solution from GSA, if you need:

  • Artificial Intelligence (AI)
  • Distributed Ledger Technology (DLT)
  • Robotic Process Automation (RPA) or
  • other types of emerging technologies

When it comes to emerging and innovative technology, Alliant 2 has you covered– its flexible scope fulfills any need you have for IT services.

When we awarded the Alliant 2 contract, we selected only those companies that could demonstrate expertise in leading-edge technologies and an ability to adapt to new technologies.  To get an Alliant 2 award, our Alliant 2 industry partners submitted some 978 unique, leading-edge technology projects valued at or above $1M per project, providing verified experience in:   

Artificial Intelligence – 61 projects
Autonomic Computing – 72 projects
Big Data – 119 Projects
Biometrics – 80 projects
Cloud Computing – 107 projects
Cybersecurity – 128 projects
Health Information Technology (HIT) – 104 projects
Internet of Things (IoT) – 85 projects
Mobile IT – 108 projects
Virtual Networking – 114 projects

Additionally, Alliant 2 industry partners have prime experience on more than 200 DLT projects, and hundreds of RPA projects with tens of thousands of bots deployed.

If you need IT services, including any technology new to your agency, you don’t need to look elsewhere or reinvent the wheel. Chances are great that GSA has got you covered. We built Alliant 2 with you and your evolving technology needs in mind.

Visit our website to learn more about Alliant 2 or find the vehicle that’s right for you with our IT Solutions Navigator.

Please follow us on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT.