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Collaborating for Better Government

Wikipedia defines “collaboration” as “working with others to do a task and to achieve shared goals.” According to the Free Dictionary, collaborating is a partnership, working as a team, or being in concert.   

For GSA, collaboration is more than just a buzzword or standing at a podium talking to stakeholders. It is a dialog – a give and take that includes understanding and respecting everyone’s needs, goals, and values.

Successful collaboration happens when everyone is committed to the core principles of trust, understanding, and compromise– and the end result is a better outcome for all parties.

Creating the IT Portfolio of Solutions

At GSA, collaboration is a driving force as we re-shape many of our government-wide programs and contracts. For those of you working with GSA, you’ve seen or been part of any number of working groups, industry days, interagency meetings, and requirements teams. You’ve contributed thousands of ideas and comments on our RFIs, draft RFPs and in our Interact communities.  You’ve rolled up your sleeves and helped shape our offerings from adding a new Special Item Number (SIN) on IT Schedule 70, to developing OASIS, Alliant 2, Enterprise Infrastructure Solutions (EIS), Network Services 2020 (NS2020), cloud strategies, identity management solutions, mobility and wireless solutions, satellite solutions, software, hardware and so much more.  

The Government’s shift to Category Management (CM), has also guided our planning and resulting solutions. We have experts that know telecom, software, IT hardware, IT services and IT security. The category hallways within the Acquisition Gateway provide access to many government-wide contracts, tools, pricing information, buying guides, templates, best practices and access to other buyers across government so you don’t have to figure things out on your own and are able to leverage work others have already done.

Our collective work has led to a very clear strategy for GSA’s next generation of IT and telecommunications solutions.  As a result, GSA is implementing solutions that better meet agencies’ needs, provide flexibility in acquiring IT/telecom, provide savings, reduce duplication and are reflective of technology market offerings. The graphic below shows exactly what we’ve mapped out and what we’ve used to guide our solutions development. 

This graphic shows exactly what we’ve mapped out and what we’ve used to guide our solutions development.

Reducing Duplication While Providing Flexibility

Our category management approach ensures that our contract solutions provide different ways to buy technology based on agency collaboration and feedback. We’ve been asked why you see similar technology or services available on more than one of our contracts. Some might say this also results in “duplication” or confusion, but our customers are telling us that they  need flexibility to buy technology products and services in different ways based on what I refer to it as, “the nature of the buy.”  

ITS prides itself on providing both general and niche solutions for IT and telecommunications products and services to federal, state and local agencies.  These solutions draw on GSA’s acquisition and IT expertise and they help our customers by allowing them to direct more resources into focusing on their core missions. About 30% of federal IT spend flows through ITS contracts and programs. We hold ourselves accountable for increasing federal procurement efficiency, reducing costs for both government and industry, and helping government achieve better results.  Reducing overlapping and redundant contracts is important to ITS. We’ve taken a true portfolio approach to planning our solutions and ensuring we provide maximum flexibility for government buyers as they make complex procurement strategy decisions.   

For example, agencies today are procuring wireless services and devices in a number of ways.  Our FSSI Wireless BPAs offer certain terms and conditions, plans, features (such as aggregated pooling of minutes and data) and pricing for services with devices provided as part of the overall solution. On IT Schedule 70, agencies have the option of buying just devices or service plans and devices and constructing their own terms and conditions.  If an agency were to use Networx for the wireless services/devices, they may be doing so to consolidate mobile services on a broader enterprise platform implementation.  

Cloud is another great example. We have cloud-based services available on IT Schedule 70, on our IaaS and EaaS BPAs, through GWACs (especially where integration or transition services are also needed) and through our network services contracts (off premise hosting or data center solutions are examples).  Our network services contracts are telecommunications focused but also recognize broader, related products and services may need to be part of the overall solution. EIS will provide best in class virtual private network services, Ethernet, voice, and managed network services at significant discounts.  These services may also be related to an agency’s enterprise implementation of data centers or call centers — either on-site or cloud-based.  While these are just a few examples, you can see it really doesn’t make sense to try to define, “bucket,” and limit technology solutions to individual contracts.

Guiding Agencies to the best choice

GSA’s job is to understand the market, listen to agency and industry partners, and use what we’ve learned to create solutions. While creating solutions will involve some overlap, we want to act as an honest broker and help agencies get to the best solution for them. Sometimes that includes guiding agencies to other non-GSA enterprise contracts that might be a better fit for their requirements.

We are making it our responsibility to help agencies through the process, especially when overlap could cause potential confusion about which vehicle is optimal for certain requirements. We will accomplish this through our continued proactive management approach with both customers and vendors. Through collaboration, scope reviews, and relationships, we want to better understand the core requirements and make the best acquisition recommendation.

As I pointed out earlier, we don’t take a “one size fits all” approach. If an agency has a cloud requirement that is within the scope of multiple contracts, we will work with that customer to understand their requirements and help assess their acquisition choices. We will make the best recommendation to ensure the agency requirements are being met in the most efficient and effective manner with the highest quality vendors possible.  On contracts such as our GWACs, Networx, and EIS, GSA performs pre-award and post-award scope reviews ensuring requirements are not only within the scope of the contract but that the contract is being used most effectively.  In addition, on our GWACs and on EIS, training is mandatory for contracting officers who use these contracts prior to GSA issuing them a delegation of procurement authority.

Final Thoughts

Even with slight overlap, these vehicles will deliver flexibility to buyers across government through pre-existing, pre-vetted contracts, which ultimately saves government and industry from investing time and money on new and redundant open-market contracts.

A few final, important thoughts I want to share with you about collaboration:

  • Collaboration allows us to be responsive continually to existing and emerging needs of government agencies and industry
  • Continual collaboration is always a goal, often a challenge, and clearly an opportunity
  • We always look for ways to make IT acquisitions seamlessly support agency missions, rather than hinder them. We also work to align to industry partners’ business goals, when they do not detract from government goals
  • Customer convenience, flexibility, and choice will always matter

Please follow us on Twitter @GSA_ITS to join GSA’s ITS’s overall acquisition conversations.

Join us for a live webcast demonstration of the Acquisition Gateway with Q&A on Wednesday, October 07, 2015 at 2 p.m. ET, 1 p.m. CT, Noon MT, 11 a.m. PT. There’s no charge for this training, and you can earn one Continuous Learning Point (CLP). This webcast is open to all and only federal government agency personnel. Register today!

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GSA AdvantageSelect: The Right Product, Right Now

Visit the GSAAdvantageSelect online portal.

 

For this Great Government through Technology Blog post, we welcome special guest author Erville Koehler, Region 4 Regional Commissioner.

GSA is making it easier than ever to use one of its flagship portals, GSA Advantage!, with the addition of GSA AdvantageSelect: a money saving program that makes shopping for pre-competed IT commodities easier and faster. AdvantageSelect draws concepts from category management, agile development, acquisition streamlining, and world class practices from Government and industry and is a game changing initiative for federal buyers. 

From this portal, a contracting officer or purchase card holder need only enter the quantity they require, and can proceed straight to check-out — so buying a commodity is finally as easy as click and pay. GSA has done the work for you by competing these items up front, applying category management principles and utilizing our latest procurement tools.

GSA plans to test two GSA AdvantageSelect offerings this fiscal year:  

  • 22 inch monitors in August 2015  
  • 14 inch laptop in September 2015 based on Strategic Sourcing Group standard configuration  

Category Management – The Path to Select

As part of GSA’s category management initiative, we met with agencies and vendors to determine basic parameters for purchasing commodities. Conversations ranged from small business utilization to ordering methods to life cycle management constraints. A significant step was the development of standard configurations for items like laptops and desktops.

Taking best practices from places like Army, Air Force, and even commercial entities such as Amazon, we rethought our approach to the commodities market and considered the tools available to us. We realized we already had many of the components to create a better buying portal, we simply needed to modify and re-purpose them.

Agile development – concept to production in less than four months

Agile development techniques were applied to systems development and the acquisition process itself.  Our goal is to test concepts on a small scale quickly, evaluate results, and proceed based on the results. For 22 inch monitors and the standard 14 inch laptop configuration, we are actually testing different procurement approaches and systems at the same time. For monitors, we are using e-buy, included quantity price breaks, and a classic GSA Advantage! upload method. For the laptop, we are using the GSA Reverse Auction Platform, no quantity price breaks, and a new GSA Advantage upload method. Although the tests are small, the data is a critical component in determining  our approach going forward.

Conceptually, the underlying GSA AdvantageSelect procurement will result in a short duration single award vehicle that will be posted to GSA AdvantageSelect.  “Short duration” will likely be defined by category or commodity to be consistent with production from an industry perspective, and life cycle management from an Agency perspective. Monitors which are plug and play could be relatively short (e.g., 3 months), whereas, a laptop which require more configuration might be a little longer (e.g., 1 year).

Moving forward – a place for businesses large and small

After the monitors industry day, interest in GSA AdvantageSelect was high, but small business concerns were raised. Fortunately, the regulatory framework offers an array of options to ensure small business remains a healthy part of the industrial base. In the future, the GSA AdvantageSelect program will expand and include competitive acquisition strategies so that multiple product offerings can be awarded not only using full and open competitive procedures, but also solely within the various sub-categories of small businesses, thus providing our customers with multiple product offerings from the entire socio-economic spectrum of industry.

As we continue testing the portal, meeting with customers, and conducting industry days, AdvantageSelect will evolve. Few things are set in stone at this point, however three goals remain in sharp focus: robust small business participation, savings for commodities purchased, and a streamlined acquisition process.

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Networx Buying, IP Services, and Ethernet Migration Grow in FY 2015

For this Great Government through Technology Blog post, we welcome special guest author Bill Lewis, the Program Manager for GSA’s Networx program.

Most federal agencies continue to purchase network services through GSA’s Networx telecommunications program. Federal communications purchasing in the first half of FY 2015 shows that Networx continues to be a stable program with steady growth driven by demand for bandwidth. Overall, purchasing for network services on Networx exceeded $820M in the first half of the fiscal year, a 7.6% increase over the same period last year.

Like our last telecommunications insight blog, we wanted to explore and dive into some interesting trends we’ve seen in our Networx program. These purchases–and their associated trends–are also helping us shape the next-generation Enterprise Infrastructure Solutions (EIS) contract, which GSA intends to have ready for government-wide use in 2017.

Internet Protocol Services Sales Dominate

Twenty years ago, more than 70% of federal purchases were voice related — either long distance voice or toll-free services. Unsurprisingly, today less than 10% of the purchases are voice-related services. Most of us have seen this same trend in our personal buying.  

Today, the bulk of services purchased are Internet Protocol (IP)-based services. Sixty percent of federal spending on Networx  is Network Based IP Virtual Private Networks (NBIPVPN) and management of these services. In the first half of FY2015, NBIPVPN purchasing is up 14% and purchasing services to manage this bandwidth is up 12%.

Purchase trends for various Networx services are shown below.

 Networx Service Type  Purchase Volume (FY15 First Half)  Percentage Change (First Half, FY14-FY15)
 Network Based IP Virtual Private Network Bandwidth  $391.1M  14%
 Managed Network Services  $102.0M  12%
 Toll Free Services  $64.4M   -10%
 IP Services (External Bandwidth)  $28.5M   8%
 Long Distance Voice Servies  $19.8M   -6%

 

Migration to Ethernet Technology

In terms of networking technologies, federal wireline purchasing is clearly migrating away from the traditional digital signal hierarchy towards native Ethernet.

The bulk of the federal inventory of bandwidth is still around the traditional DS-1, Digital Signal Hierarchy Level 1, which is a 1.5Mbps service. But in the past five years, the number of DS-1s in the federal inventory has shrunk nearly 4% annually. And number of “sub-rate” DS-1s (circuits with less than 1.5Mbps) has shrunk over 6% annually over the same period.  

Many of us have more bandwidth going into our homes than a DS-1, so it’s no surprise federal agencies are demanding more bandwidth as well. We rely more on applications stored in remote data centers or the cloud as we use more video, and rely on other services around unified communications.

We’ve seen some migration towards 45Mbps services, a “DS-3”, where growth was up 21% over the past five years. Now the trend is slowing, as evidenced by DS-3 growth only up 8% through the first half of this year. This slowdown is expected since DS-1s and DS-3s are legacy services originally designed for Time Division Multiplexing (TDM) equipment and voice-dominated networks.  

Because Ethernet services are designed for networks dominated by IP-based data rather than voice, Ethernet growth is higher as shown below for the past five years.

 Ethernet Purchasing off Networx  5-Year Annual Compound Rate
 10 Mbps Ethernet  138%
 100 Mbps Ethernet  78%
 1 Gbps Ethernet  60%

 

Shaping EIS and Preparing for Transition

Networx purchase data has driven some of the requirements for GSA’s EIS contract, which is in its final stages of development. For example, Ethernet will be a required service under EIS. But we haven’t developed EIS requirements in a vacuum by simply looking at historical purchase data.  

This spring and summer, we held three information exchange days with industry. These were well-attended, lively events, with over 150 participants in each session. In addition, we have been in frequent contact with government agencies and industry in other forums and individually to shape EIS.  

Over the next year, we will go through the acquisition process on EIS. At the same time, we are preparing for the transition from Networx and our regional telecommunications contracts to EIS.  As you know, we are extending the Networx contracts three years to 2020 to give agencies time to transition to EIS.  Four of the five Networx suppliers have submitted modification extension proposals.

We are also extending many of our local service agreements, including the Washington Interagency Telecommunications Contract 3 (WITS 3), to 2020. We are also working with agencies to develop transition plans and examine inventories of telecommunications services, both essential steps to a timely transition. Agencies will transition all telecom services, including secure Internet and data services as well as voice and toll-free services.
Please check out and register on our Interact site for status updates on EIS and our transition efforts. And be sure to follow ITS on Twitter @GSA_ITS for updates on all GSA’s IT offerings.

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IT Acquisition Best Practices & Dispelling Myths

In June, I read a great open letter from Susan M. Gordon, Deputy Director of the National Geospatial-Intelligence Agency, that explained how to make sure we’re doing the best we can to get technology and related services to help us meet our missions.

This blog post is an open letter follow-up with seven best practices for agencies acquiring mission enhancing IT solutions such as software, hardware, telecommunications, cybersecurity, cloud, satellite, mobile, and other IT. These tips should help dispel some common myths.

  1. Make Market Research Personal – Don’t assume market research on paper and the Internet gives you the full picture. You’ll need to talk to experts each time you need an acquisition. Talk to industry, other agencies with similar requirements, and GSA. We administer many government-wide shared IT acquisition contracts. Check out the government’s open and independent resource – the Government Acquisition Gateway and hallways – as a starting point. You’ll find white papers, best practices, potential and existing contracts from GSA and other sources, and community discussion groups where you can ask questions and talk with other agencies.
  2. Always Talk to GSA – Each time you need IT, talk to us about pre-established contracts that might work well for you. It won’t take a lot of time to talk to us – we can use video conferencing or visit you in person. Contact a GSA Customer Service Director in your area to schedule a meeting. In addition to contract vehicles, GSA may be able to share an agency contact with you that recently addressed the same challenges and perhaps developed a best practice in the process. Even if you don’t have a live requirement at the moment, using GSA as a resource for strategic ongoing market research will make for better, well-educated, future buying decisions.
  3. Let Go of Preconceived Judgments – Some people have predetermined notions of many of the pre-established contracts. Letting go of preconceived judgments opens the door to finding the best solutions. For example, you may be surprised to learn how much control you have while using pre-established vehicles, and you may be amazed to find you can often and easily obtain lower pricing through additional negotiations than published, list prices.
  4. Know that Things Change – Don’t think that the government-wide contract you or your contractor checked a year ago is still the same. GSA and other agencies continuously refresh shared contracts and make them more user-centric every day. We’re talking more to government and industry. We constantly seek input on what agencies need today and what industry can offer. We are evolving contracts to meet those needs. For example, this year we’ve added a Cloud SIN to IT Schedule 70 to help agencies find their best cloud solutions easier than ever before. Even though a contract didn’t meet every need in the past doesn’t mean today’s options won’t be your best choices. The GSA of today is not the GSA of yesterday.
  5. Dig Further – If you have an industry partner working with you on market research and acquisition planning who recommends you go open source rather than use an existing contract, do you stop there? As a best practice, don’t. Keep in mind that in-house advisors have more involvement and financial benefit in doing steps required for open-source acquisitions, while pre-established contracts have those steps already completed. For example, if you have a contractor doing market research who recommends going open market for commercial satellite services, consider instead that GSA’s Custom SATCOM (CS2) and CS2-SB contracts have vetted partners and solutions without the overhead and cost of creating an entirely new contract. And remember to evaluate advisor recommendations to ensure they don’t steer toward a specific contract because they’re on it.
  6. Look for Efficiencies – Agencies who use existing contract vehicles with the IDIQ Fair Opportunity process or Multiple Award Contract/Blanket Purchase Agreements (BPAs) save months in acquisition lead time. Why? Because many of the initial steps and approvals required to establish a full stand-alone procurement action, including pre-qualifying industry partners,  have already been done for you. Having to find and qualify contractors can add six months or more to the procurement process.
  7. Lower Agency and Taxpayer Costs – Government-wide contracts can achieve cost savings because multiple agencies are already using them, increasing volume buying from government to industry partners and driving competition to lower costs. I did a recent blog post, for example, about the FSSI Wireless BPAs and how they’re saving agencies on average 27% over what they had been spending on wireless services and devices. Start at the published contract pricing, but always request discounts and lower pricing. Whether you get discounts in initial years or option years, your actual cost will be lower than the initial cost evaluation.

The ultimate motivator and driver for all of us in public service isn’t what we perceive or think is best, but what we find after due diligence is really best for our missions and the American taxpayers.

If you chose not to use GSA for an IT acquisition, it’s ok. But a fresh conversation with GSA should always be part of the equation.

Please follow us on Twitter @GSA_ITS to join the conversation.

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FSSI Wireless Averages 27% Savings for Agencies

Officials from a number of agencies shared their success stories on June 8 about how they’ve implemented the Federal Strategic Sourcing Initiative (FSSI) Wireless BPAs to save money, averaging between 27% to 40% in cost savings from their previous wireless spend.

The Enterprise Mobility Program Workshop held at GSA’s 1800 F Street office was attended by agency representatives from across the government anxious to hear how they can save time and money managing their agency’s wireless programs. Attendees heard a thorough explanation of GSA’s Enterprise Mobility Program from agencies that have already made the switch, including helpful tips, strategies, and best practices for moving to FSSI Wireless BPAs.

Adoption is strong with 86% of cabinet level agencies now using the Wireless BPAs to cut dollars from their agency wireless spend and achieve pricing that now averages $39.77/month per user.

DOD, DHS, HHS, SBA, DOT, VA, FCC, MDA, SSA, DOI, and many others have executed successfully against the BPAs, and as a result have been saving their agencies – and U.S. taxpayers – money.

An online webinar is also planned Tuesday, July 21 for agency participants. Register for the event today!

You can also click on the link below to view a video of my remarks from the June 8 Enterprise Mobility live event. In it, I provide an overview of the current FSSI Wireless program and discuss how an enterprise approach to mobility generates savings and better management.

View the video on YouTube.

Please follow us on Twitter @GSA_ITS to join the conversation.

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Regional Telecom Extensions Underway

Federal government agencies largely order their telecommunications through GSA’s Networx telecommunications program or through our Regional Local Service Agreements (LSAs) for local telecommunications.

As announced in March, we are extending the period of performance for the Network Universal and Enterprise contracts from 2017 to 2020.

We are currently working with our industry suppliers to extend the LSAs, including the Washington Interagency Telecommunications System (WITS) 3 contract in the metropolitan DC area.

In addition, we are working closely with our federal agency partners to begin rigorous transition planning and preparation. These extensions will allow agencies time to develop requirements and evaluate and implement solutions using the follow-on Enterprise Infrastructure Solutions (EIS) contract and/or other contracts in the GSA ITS portfolio.

As part of our overall NS2020 strategy, we will also be incorporating services currently available on our regional LSAs into EIS, eliminating the need for many duplicative contracts.  To bring these two programs together and minimize transition time, cost and risk, GSA will extend those LSAs expiring earlier than 2020 to coincide with the Networx contract extensions to 2020.

No Longer Pursuing RIS

GSA originally looked at a Regional Infrastructure Solutions (RIS) strategy to extend service for the expiring Regional LSAs by consolidating acquisitions and awarding interim contracts to provide service continuity until the competitive awards of EIS were made.

That approach would involve three larger geographic interim solutions: Northeast Infrastructure Solutions (NIS), Western Infrastructure Solutions (WIS), and Central Infrastructure Solutions (CIS).

However, in looking further at the approach, we found the schedules for the EIS and RIS procurements began to run parallel, and we questioned the purpose and cost effectiveness of separate RIS acquisitions. Industry partners and agencies were also concerned about RIS running in parallel with EIS and the additional acquisition investments the approach would have required.

GSA found eliminating the RIS acquisitions could achieve significant savings for industry and government and avoid unnecessary duplication and transitions.

Focusing on EIS

With our full focus now on EIS, we have a lot of information to share with you. And we’re also hoping you’ll continue to share your input with GSA as we work to finalize the EIS requirements.  To facilitate the sharing of information, we created the new EIS Interact Community and created a series of Information Exchange Days. Register now for the last Information Exchange Day on June 30.

Please follow us on Twitter @GSA_ITS to hear more about EIS and to join GSA’s ITS’s overall acquisition conversations.

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Next Generation GWAC Programs

Our governmentwide acquisition contract (GWAC) Program has been busy working on a number of updates and all of the hard work is starting to pay off. Each of our current GWACs has important milestones taking place:

  1. Alliant and Alliant Small Business announced draft Requests for Proposal (RFPs) for the sequel GWACs: Alliant 2 and Alliant 2 Small Business
  2. 8(a) STARS II notified stakeholders of open season and option initiatives
  3. VETS issued the initial Request for Information (RFI) for VETS 2

Federal agencies use GSA GWACs for a variety of IT services requirements including: data center consolidation, software development, systems integration, cloud computing, cybersecurity, and help desk support. Our GWACs have been prominent leaders in government and industry collaboration for many years, offering complimentary scope reviews, sample statements of work, acquisition templates and improved delegation of procurement authority (DPA) training.

Alliant 2 and Alliant 2 Small Business (A2/A2SB)

In looking to the next generation, our GWAC Program published the Alliant 2 and Alliant 2 Small Business (A2/A2SB) draft RFPs to FedBizOpps (FBO) on March 31st. These GWACs will be the sequels to the successful Alliant and Alliant Small Business (A/ASB) GWACs. The draft RFPs will be open for comments by industry and government on FBO for 90 days, so I highly encourage you to contribute.

A2/A2SB’s pre-solicitation phase has raised the bar in transparency and collaborative processes, involving both federal agencies and industry partners. The A2/A2SB team performed thorough market research and laid significant groundwork in the pre-planning phase with efforts including:

  • An A2/A2SB Interact group with more than 7,000 members
  • A publically reviewed business case on OMB MAX
  • Numerous presentations to interested agencies
  • A customer working group with 30 members from 11 agencies
  • An industry working group with more than 500 participants
  • Two RFIs through FBO
  • Two official industry days with more than 500 attendees
  • Face-to-face, one-on-one meetings between Industry and A2/A2SB staff with 350 registrants

Notable enhancements proposed in A2/A2SB include: scope improvements, new IT service labor categories, new cybersecurity standards, new environmental standards, and the inclusion of requirement contracting types.

8(a)STARS II Open Season and Option

As a result of the 8(a) STARS II GWAC’s success within the first four years of operation, our Small Business GWAC Division has begun planning for the future of the program. Activities began this Spring to enhance the contract and secure the ability to provide socioeconomic credit to federal agency users.

On May 19th, 2015, GSA’s Small Business GWAC Division issued an RFP for an open season for the 8(a) STARS II GWAC. The open season will allow additional firms to submit proposals to be evaluated for a contract award. GSA intends to add new awardees to the contract in late FY16 or early FY17.

In May, the SBGWAC Division also provided early notice to current 8(a) STARS II contract holders of the requirements for the August 2016 option period

This early notice allows stakeholders to make determinations about future activities:

  • Industry partners who will not receive an option can plan ahead for partnering opportunities on existing task orders
  • Government partners can determine the best course of action for tasks issued to firms who will not receive their option and
  • The Small Business GWAC Division can provide education and training to all stakeholders on next steps

Veterans Technology Services 2

Our Small Business GWAC Division posted on March 19th an RFI survey to FBO requesting feedback from the SDVOSB IT community for the VETS GWAC follow-on contract. The RFI remained open through April 4th and we will use feedback from the survey to develop VETS 2. Join the VETS 2 GWAC Community on GSA Interact to participate further in the conversation.

While our GWAC Division is planning ahead to ensure a bright future for this important vehicle, the ordering period for the current VETS GWAC isn’t set to expire until February 1, 2017 so there is plenty of runway on the existing contract.

To The Future

We couldn’t be more excited about the future of our GWAC Program. The relationships that we’ve built with our government and industry partners have been critical to the program’s success. The number of agency missions our GWACs have facilitated demonstrates GSA’s ongoing commitment to our government partners, the small business community and the American people. Our next generation of GWAC programs are a testament to that commitment.

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Schedule 70 Cloud Special Item Number (SIN), the Cloud One-Stop Shop

Federal, state and local agencies looking for cloud solutions now have a new and easy way to find and acquire commercial solutions to meet missions, achieve efficiencies and savings, and comply with federal mandates such as Cloud First.

On April 29, GSA added Cloud Special Item Number (SIN) 132-40 to IT Schedule 70.

It’s like being able to shop at a “cloud one-stop shop” on IT Schedule 70. And agencies that want additional or custom IT and cloud options can still easily shop the entire IT Schedule 70 and GSA’s other governmentwide contracts.

For an even broader choice in IT solutions, agencies have access to the new Acquisition Gateway, providing them with governmentwide contracts, pricing data, templates, best practices and more.

Stocking the Cloud SIN Shelves

The cloud SIN has several sub-categories: Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS).

Industry suppliers are encouraged to submit proposals so they can be included as IT Schedule 70 cloud SIN partners. View the  IT Schedule 70 solicitation for instructions on how to develop and submit proposals for the cloud SIN by following IT Schedule 70 procedures.

GSA will help smoothly transition existing IT Schedule 70 cloud services industry partners to the cloud SIN.

Cloud Efficiencies, Savings, Modernization

Cloud IT is one of the most important technology trends we have access to today. In fact, this year Deltek’s Federal Industry Analysis team predicted that spending on federal cloud computing services will climb rapidly over the next five years, hitting $6.5 billion in fiscal year 2019 (FY 19).

Cloud has huge potential for savings. It also gives government a flexible and efficient alternative to replace costly, outdated legacy systems. Agencies benefit from pay-for-use services that expand and contract according to need, rather than requiring bigger investments in less flexible and more costly infrastructure and resource investments. The new cloud SIN and the industry solutions behind it, enable exactly that.

The cloud SIN will be critical to help agencies acquire cloud easier and faster by:

  •      providing a single SIN for all cloud needs instead of hiding them across multiple Schedule 70 SINs,
  •      allowing agencies to more easily create custom cloud BPAs, and
  •      bringing new and evolving cloud technologies to market faster.

Clear Path to Access Cloud

The cloud SIN offers a clear path to cloud services. It gives buyers the ability to more easily differentiate between cloud technologies and buy what they need.

The SIN is designed to be the first stop for agencies to identify cloud solutions and suppliers that will satisfy NIST’s five essential cloud characteristics.

Agencies will find a growing list of cloud options available through the cloud SIN as GSA continues to add suppliers over the coming months. Agencies will be able to go to eBuy and GSA Advantage! to search for ‘SIN 132-40” to locate cloud options, suppliers, pricing for further action and negotiations, and make purchases.  And use eLibrary and search “SIN 132-40.”

Buyers looking for cloud solutions can also use Cloud Blanket Purchase Agreements (BPAs), Governmentwide Acquisition Vehicles or refer to the Cloud Technology webpage for more cloud computing resources.  And more and more of our solutions are  Federal Risk and Authorization Management Program (FedRAMP) compliant providing an additional level of security and cost savings.

Follow us on Twitter @GSA_ITS for updates on our cloud offerings and everything going on with our IT and telecommunications solutions.

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EIS Takes Big Steps to Collaborate

It’s April. It’s Spring. And, it’s the time of year when we do spring cleaning to revitalize our lawns, clean messy garages, and refresh our winter-weary homes.

It’s also a great time to kick off a series of live GSA Enterprise Infrastructure Solutions (EIS) “Information Exchange” sessions with industry and launch a new EIS interactive online community for federal government agencies and potential industry partners.

EIS is the main component of the Network Services 2020 (NS2020) Strategy. It will replace GSA’s Networx and regional and local contracts, which many agencies currently use to acquire best-value IT, telecom, and infrastructure. Agencies will start to transition in 2017.

Attend Information Exchange Days

We issued an EIS Draft Request for Proposal (RFP) in February. Our partners in government and industry responded with more than 1,500 comments on the Draft RFP. We’re excited about the amount of interest in the Draft RFP and we’re looking forward to good, constructive conversations.

We’ll continue this productive dialog during “information exchange” days before we issue the RFP.  These “information exchange” sessions are open to government and industry and will take place on April 27, May 28 and June 30.

The information exchange sessions will give government and industry a chance to talk about the upcoming RFP and discuss common themes, insights, and issues. Stay tuned to the EIS Interact Community for how to register for the remaining sessions. Space is limited.

Join EIS Interact Community

To make EIS a success, we must ensure continuous collaboration and feedback. The EIS Interact community opened on April 17. This open forum is for GSA, agencies, and industry to continually collaborate and share ideas.

The EIS transition planning process, for example, has started. In order to be successful, we need to share insights and lessons learned. On the Interact community, we can jointly share transition insights and lessons to add value for every agency and make government-wide transitioning smoother overall.

How valuable the open forum will be depends on the value of member contributions. When we share good generic tips, ideas, and helpful insights, we serve our shared needs.

For any non-public discussions, including those related to proprietary information, you should use the EIS mailbox, which is EIS.Mailbox@gsa.gov.

To join the Interact community, visit the site to become a member. You will have access to community postings, including from GSA, and can participate, share and receive helpful information via the discussions.

Collaboration is Shaping EIS from the Start

These efforts mark the next logical steps in our continued emphasis on EIS collaboration.

Government and industry working together has been part of the EIS acquisition effort from day one. This is vital to ensure federal agency needs are met and industry partners have input early into the contract.

Our first step was to gather feedback and input on lessons learned from current contracts and past telecom transitions.

We’ve issued Requests for Information (RFIs) and posted a Draft Request for Proposal (RFP) on FBO.gov to gather EIS input and recommendations from stakeholders and share the planned EIS approach.

We continue to work in partnership with government agencies and industry partners, such as with one-on-one meetings, working groups, advisory panels, and by participating at other government and industry events.

This Spring marks a new season in collaboration. We encourage you to join the EIS Interact Community and come to information exchange days. Let’s keep moving in the right direction together!

If you need help or information on GSA’s EIS acquisition, go to our EIS Webpage.

And don’t forget to follow us on Twitter @GSA_ITS to join GSA’s IT acquisition conversation.

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Connecting with ITS

If  you’re a regular reader of the ITS blog, you already know that we provide the government IT and acquisition communities with private-sector solutions for everything from simple IT commodities to complex infrastructure and emerging technology. Now, we’ve made it even easier for government buyers and our industry partners to get the information they need, whether it’s acquisition assistance or information about the latest telecommunications and technology initiatives: just visit gsa.gov/technology to connect with us.

gsa.gov/itshelp also provides access to statement of work (SOW) templates, ordering guides, ordering systems and the other tools government buyers need to get the job done, including the IT Solutions Navigator, a self guided decision tool that can point you to the contract vehicle that best meets your IT needs.

Check out what’s new  — The Acquisition Gateway

Among the challenges facing acquisition professionals when purchasing products and services is understanding how individual submarkets approach pricing and offerings, and what contracts already exist government wide to support acquisition of these services.

To address this need, GSA has turned to category management to reinvent acquisition, a tactic already used to help many Fortune 500 companies buy smarter. Work is now underway to develop the new Common Acquisition Platform (CAP), which will provide access and insights into transactional data from across government and help guide buyers through every step of the full acquisition process to include shared best practices from industry experts and thought leaders alike. CAP will also reduce the need for maintaining redundant and duplicative acquisition vehicles, systems and tools.

GSA has also launched the Acquisition Gateway, a space for acquisition professionals to  learn, connect, and act upon acquisition information, expertise, and advice.  Content on the Acquisition Gateway is divided into product and service category hallways and resources.

The IT category already has two active hallways, IT Hardware and IT Software, providing pricing tools and information, sample SOWs, best practices, and expert articles relative to that specific category for contract solutions across government. The Acquisition Gateway will be an important tool in supporting and improving how the federal community acquires IT.

By May 2015, additional hallways will be launched for Telecommunications, IT Security, IT Consulting, and IT Outsourcing, in addition to other categories outside of IT.

This is an exciting time to be a part of IT acquisition and I’ll have much more to discuss in June, but in the meantime, I recommend all government employees access the Acquisition Gateway.  Check back often as this is an agile platform that is expected to grow as its user base increases and becomes more collaborative.

Resolving Your Issues

Our goal is to resolve your issues within 48 hours and, even though federal acquisition can get complex, we’re doing quite well.

ITS FY15 Case Origin – How Customers /Vendors Reach Out to NCSC Number of FY15 Cases (Issues / Inquiries) Average Case Resolution Time Percentage of Cases Closed Within 48 Hours
Phone 693 36 Hours 85%
E-mail Inquiry 405 42 Hours 82%
Live Chat 244 34 Hours 87%
FY15 Total 1,342 38 Hours 84%

 

Stay Tuned

Getting updates on gsa.gov pages is an easy way for agencies and Industry to stay up to date on contract and program features, innovations, and changes.

For example, when GSA updates the free downloadable SOW templates on our website, you can receive an alert to let you they’re available.

You can subscribe to updates for a wide range of topics, including Technology and Telecommunications, Schedule 70, and Cloud IT Services. Just go to Get Updates, enter your email address, select your interests, set any preferences you prefer (including how often you’d like to receive alerts), and you’re ready to go. It’s that simple.  Of course, we’ll continue to share news “as it happens” on this blog.

And don’t forget to follow us on Twitter @GSA_ITS to join GSA’s IT acquisition conversation.

We Value Your Feedback

Our goal is simple: provide the support agency buyers and Industry partners need. Receiving feedback at every stage of the journey is critical to continuous improvement, driving value, and outstanding customer service. GSA already reaches out to agencies and vendors when we’re shaping specific programs, receives continuous feedback from customer and industry groups, and looks at our impact through our customer and vendor satisfaction surveys. You can find “Rate This Page”on the bottom right of our IT webpages.

Please help us to help you meet your IT acquisition needs by using the “Rate This Page” tool to fill out this form. It will just take a few seconds, but the information you provide about what’s working well and what’s not is invaluable.