Set the Record Straight on Managed Mobility

It’s been four months since GSA launched our Managed Mobility Program. We’ve gotten positive responses to the program, but we see a few common misconceptions out there, so I thought I would help set the record straight.

Let’s do a quick look at the most common questions we’ve received on our Managed Mobility Program.

  • Is Managed Mobility a new contract or Blanket Purchase Agreement (BPA)?
  • Is it strictly for federal government use?
  • Is it mandatory?
  • Can I acquire mobile management with wireless service plans?

You’re right if you answered: No. No. No. Yes!

If you didn’t get them all right, here is a brief run-down on the program:

1.    Is Managed Mobility a new contract or Blanket Purchase Agreement (BPA)?  No. Managed Mobility is not a BPA or other governmentwide contract vehicle. It is a cross-governmental program in response to Digital Government Strategy’s Action Item 5.5. Our program is designed to identify Common Requirements (as defined in our initial Request for Technical Capabilities document) that government agencies face in order to manage mobile resources via Mobile Device Management (MDM),  Mobile Application Management (MAM), and Mobile Lifecycle Management (MLC). We offer evaluation templates, general pricing discussions, and other resources and we link to potential sources of supply on existing government contracts. GSA could award a separate contract in the future after the market evolves and matures.

2.    Is it strictly for federal government use? No. State and local governments can buy mobile management solutions from potential suppliers off the existing GSA’s Schedule 70 government contract and the FSSI Wireless contract. State and local governments, in addition to federal agencies, can use our helpful resources and potential sources of supply to secure their solutions and leverage the existing contracts for acquisition efficiency and cost savings.

3.    Is it mandatory? No. You don’t have to use potential sources of supply. Resources may exist elsewhere, but these potential suppliers are already pre-vetted against requirements to help match agency needs to solutions.

4.    Can I acquire mobile management with wireless service plans? Yes. You can integrate mobile management into your IT environment by buying MDM/MAM separately. We also anticipate that Federal Strategic Sourcing Initiative (FSSI) Wireless BPA contractors will modify their recently awarded agreements to enable agencies to acquire and manage wireless service plans, no-cost wireless devices, and MDM together under one manageable contract. Read more about FSSI Wireless.

I hope I’ve cleared up these misconceptions and helped you better understand GSA’s Managed Mobility program. You may also want to watch our Managed Mobility Webinar for more information.

Find out how we can assist you through our new Need Help Page. And be sure to follow us and continue the conversation on Twitter@GSA_ITS

Our Push to Best Customer Service

I often hear about different tactics to improve customer service, some are good ideas and some not as good. This isn’t to say every idea isn’t worth exploring but rather, successful customer service comes from one core thought:

Customer service starts with understanding the customer.

So we asked, and we listened carefully. We understand that with such a diverse group across government, we have to maintain multiple options to ensure we are able to meet our customers’ needs. We believe in empowering our customers by providing self-service options on our webpages, offering a variety of incoming channels and extended hours so customers can explain and clarify issues, and having a plan to better define and rapidly solve complex challenges.

Understanding GSA’s IT Customers

Our agency customers are each one of you who come to GSA for IT acquisitions and rely on us for customer service. Initially, you come to GSA for a wide array of technology solutions without the added cost and time of going Open Market. But, you will be more likely to continue to use GSA IT contracts to achieve cost savings if you know GSA is here to assist when needed.

You want to know what available solution(s) are best for your organizations, if the solutions can be customized, how to most easily order, and how to get specific questions answered.

We want you to have a positive experience you’ll remember and share with others. If we do our job right, we help save money for you and for U.S. taxpayers. If we don’t have the right solution and know of one elsewhere, we’ll tell you.

I’m proud to say that we’ve often been praised for providing outstanding service and many returning customers are a testament to that.  However, we also know that there are times we’ve missed the mark.

So, we are taking some actions to help enhance our customer service.

Opening up New Channels

To start, we want to make sure you know the latest self-service options available at your fingertips anytime, anywhere. We’ve added to our Need Help webpage more links to self-service tools so you can easily find answers and guidance on your own.

For example, from Need Help you can link to GSA’s latest IT Statement of Work templates and Ordering Guides, and check out our new IT Solutions Navigator tool, which will help you evaluate GSA’s IT and telecommunications solutions. Use it to conduct market research and identify IT solutions that best meet your requirements. We’re working hard to develop even more self-service tools for our customers.

We’ve also added new options to make it easier to reach us anytime—

  • Phone: 1-855-ITaid4U (1-855-482-4348) 24 hours a day, Monday-Friday
  • Live Chat: When a representative is available to interact with you via an online chat box, a blue Live Chat button will appear on the Need Help webpage. Use the Live Chat button to type in questions and connect immediately in an online chat box with a customer representative.
  • E-mail: ITCSC@gsa.gov

The 1-855-ITaid4U (1-855-482-4348) centralized toll-free number is geared specifically for answering your questions about GSA IT solutions and contracts (including IT Schedule 70). Centralizing our help desk lines should make it easier to provide you customer service and provide less confusion just like MAS Schedules also did recently for non-IT related GSA schedule questions.

We’ve also set up a new Customer Advocate team assigned to resolve your more complex issues, including those that span multiple contract vehicles and technology programs. If at any point during your inquiry or issue resolution you require a specialized program expert to meet your needs, ask us to escalate your issue to a customer advocate.

Our customer service mission is simple: We want to understand what you need—and deliver it.

Tell us what you need via our new multiple channels. And be sure to follow us and continue the conversation on Twitter@GSA_ITS.

 

GSA’s Reverse Auction – A new tool that saves you time and money

Note: This is a guest blog written by Erv Koehler, Regional FAS Commissioner, Southeast Sunbelt Region. His National IT Commodity Program Team in Atlanta has spearheaded the GSA Reverse Auction tool.

GSA is on a roll and literally rolling out new tools to help the government buy smarter by making the acquisition process better, faster, and cheaper.  On July 1, we were proud to launch GSA’s Reverse Auction Tool.  The tool is ideal for commercial items and simple services that can be purchased on a low price technically acceptable basis.

How does Reverse Auction help government?

As we enter the fourth quarter of Fiscal Year 2013, GSA aims to help agencies acquire goods and services more effectively while helping them save money. During these austere times we want to assist agencies to buy smarter so they can stay focused on their missions. Let’s look at some of the ways GSA’s Reverse Auction Tool can help:

Better  – There is no additional fee for GSA’s Reverse Auction.  12 GSA Schedules, 6 VA Schedules, and multiple Schedules-based Blanket Purchase Agreements (BPAs) are already loaded.  The system is familiar and easy to use because it is based on GSA’s eBuy and eLibrary.  Even users’ Reverse Auction and eBuy logins are the same.  The tool also assists agencies and contracting officers in meeting FAR Compliance. The small business set-aside capability of Schedules and the fair opportunity process of eBuy are already built in.

Faster – A typical reverse auction lasts five days, and multiple bids are received.  Although Reverse Auction does not eliminate multiple quote requirements, it does offer a method of getting the quotes faster and provides the bid history to show price reasonableness based on competition.

Cheaper – Typical reverse auctions show an average savings of about ten percent when comparing the final price to the Independent Government Estimate (IGE).  And best of all, there is no additional fee for the use of GSA Reverse Auction.

Since our launch, we’ve already seen great interest in the tool. Eight agencies have already initiated more than 40 reverse auctions using GSA’s new reverse auction platform.

For more information, please visit us at reverseauctions.gsa.gov and contact us at reverseauctionshelp@gsa.gov or (855) 372-1094. We offer training sessions regularly.

How to Save More Using Networx

If you had to take a course about Networx called “How to Get the Most from Telecommunications,” would you pass with flying colors, fail, or just get by?

If you know what Networx is, what options are available, and your organization has placed orders using Networx, congratulations, you’ve passed Networx 101. If you want to learn how to get the most from Networx for your organization, you’d be advised to take a 200-level course, or just read this blog post.

Today, not every agency is taking advantage of some of the newer Networx technologies that offer savings and enhanced features to support agency missions. Think of this blog as the Networx 201 cliffs notes, outlining acquisition choices you can make under Networx that may deliver more savings, allow you to take advantage of improved technologies Networx partners offer, and add value without raising your costs.

Networx 101: The Basics

GSA’s Networx offers agencies access to major telecommunications companies and industry partners. In total, the federal government buys over $1.3 billion annually in networking and telecommunication services through Networx.

Acquiring services under Networx Universal or Networx Enterprise gives you the ability to focus your agency resources on building seamless, secure operating environments while ensuring access to the best technology industry has to offer to connect your enterprise.

We’ve saved more than $8.4 billion taxpayer dollars (compared to commercial prices) and lowered telecommunications costs for agencies by aggregating and leveraging our collective buying power since 1999 with Networx and FTS2001.  We’ve saved about $350 million through the first half of FY13.  Last year, the Networx program saved taxpayers over $700M.

Agencies that use Networx save 30%-60% over the cost of most services at commercial rates. This money can go back into agency mission areas.

So, how do we do even better?

Networx 201: Unleashing Better Value

Tip #1—Take advantage of our Unit Pricer and Agency Pricer tools. You can call us at 855-ITaid4U (855-482-4348) or email ITCSC@gsa.gov to request we help run some pricing numbers for your enterprise or project. This allows you to view and compare prices across Networx vendors. We can also show you exactly how much you spend, where it goes, and how much you’ve saved.

Agencies can continuously access new services priced both separately and as a customized solution through contract line item number (CLIN) and fair opportunity ordering. You can see pricing by carrier, which drives down pricing up to 80% over the life of the contracts for some technologies.

Tip #2—Most to-date savings with Networx come from a move away from legacy telecom/network services into newer Networx technologies that offer more for less. So what are some of these technologies that offer better value?

I’ll touch on a few here, but there are others. Please contact your Technology Service Manager (TSM) to learn more about how you can optimize your Networx acquisition choices.

Network-Based IP VPN services account for nearly half of Networx usage today. This is expected as voice, data, and video traffic “converged,” or consolidated, into enterprise-wide IP based wide area networks. If you haven’t explored this service yet, you may want to.

Cloud-based services like Web Conferencing, which provides more benefits than an audio service, requires no capital investment, and is more fully featured since it offers the ability to share information via your desktop.

Common Security Services can increase savings and utility, such as Managed Trusted Internet Protocol Service (MTIPS) since it provides a universal platform to comply with government mandates.

Yes, we’ve seen cost savings and value over the years with Networx. But we don’t have to stop here.

Networx includes all the services that FTS2001 did, but it also has some gems not everyone has found yet. Check out your options thoroughly. Ask questions. Call your TSM. When technologies and services available to us do more, do it better, and cost less, our choices become a lot easier.

Please share comments or additional ideas in the comments section below, or follow us on Twitter@GSA_ITS to join the conversation.

How ITS helps small business make government stronger

Small business helps America innovate, create jobs, and grow. These small businesses also play a critical role in moving government forward, and ITS is dedicated to providing ample access and opportunity to connect government to small business. With Small Business Week upon us, I thought it would be a good opportunity to look at how ITS is helping small businesses and government work together.

Moving government forward

I’ve worked closely with small businesses for over two decades and I’ve learned that the size of a business has no correlation with its potential impact. I’ve mentioned before that small businesses are the engine for innovation. They have major roles across government in meeting today’s technology demands and requirements. Just in the past couple of years, I have seen small businesses provide:

  • Consolidation of inefficient and costly legacy systems
  • Implementation and integration of cloud technology into agency IT infrastructures
  • 24 hour help desk and support for critical DoD and civilian IT systems
  • Comprehensive life-cycle support to complex IT projects
  • Subscription services to mobile satellite services
  • Access to the most innovative and efficient IT hardware and software
  • Continuous monitoring for cybersecurity

This is just a small sample of how small business has supported government through our ITS solutions, but there are too many to list. The skills, capabilities, and expertise among small businesses are world class, and the variety of ways government utilizes small business shows just how effective these businesses are in supporting agencies’ missions.

How ITS is helping

At ITS, we are dedicated to helping small businesses compete and grow in the federal marketplace. We have a variety of solutions for agencies to access small businesses that allow them  to compete and agencies to meet their requirements in areas like:

It is not enough to just provide access to these small businesses, but we need to help them succeed. We provide training to small business on how to build their federal business and to our large businesses on how to create optimal partnering and subcontracting opportunities.

We are diligently working to provide small businesses all the tools to compete, but the proof of our success in providing opportunities is in the numbers:

  • 85% of vendors on Schedule 70 are Small Business
  • Projected $6.22B small business revenue through Schedule 70 for FY13
  • 100% of small businesses under our Commercial Satellite Communications program have won awards with a total value of over $8M
  • More than $7.6B has been obligated to our SB GWAC program  since its inception including our current Alliant SB, 8(a) STARS II, and VETS GWACs
  • 79% of our largest SB GWAC, Alliant SB, have won task orders
  • $534M has been awarded to small businesses through subcontracting on our Alliant Enterprise GWAC, which is 42% of all subcontracted dollars.

We’re celebrating Small Business Week now, but we continue to be dedicated to the success of small businesses year-round. If you’re interested in learning how you can use a small business to meet your requirements, contact our customer service representatives or leave a message below!

Managed Mobility Myth-Busters

In my last blog, we talked about FSSI Wireless. Today, let’s take a closer look at GSA’s other new complementary program: Managed Mobility.

How does Managed Mobility complement your wireless plans and devices? What are the benefits of Managed Mobility?

Think baseball and sunshine. All your resources are gathered (bats, balls, uniforms, players, coaches, stadium, field, fans, food) and you’re ready to go. But take away the sun and add dark clouds and rain, things don’t go quite as planned. It can be miserable and hard to manage. FSSI Wireless is where you go for your main mobile resources (plans and devices), and Managed Mobility sheds a light on how to best use them.

Our Managed Mobility Program, which launched in May, will help agencies improve enterprise-wide mobile management and keep pace with mobility management best practices and solutions.

With other federal agencies, we launched the Government-Wide Mobile Device Management Program as part of the Administration’s Digital Government Strategy (DGS). We’re hoping to transform government services and use of mobile technology in line with 21st century expectations.

So, to help you understand the Managed Mobility program offerings and benefits, let’s clarify what is true and what is not:

Mobile Management and FSSI Wireless are the same.

FALSE.

These two complementary mobile technology solutions pack a one-two punch. You can buy mobile plans with devices from FSSI Wireless, which will transform how government buys wireless service plans and devices and lower prices.

The Managed Mobility Program will also transform how government manages those devices after buying them. We want to help you better embed mobile management seamlessly into your entire IT portfolio in a way that meets your agency’s needs.

The Managed Mobility Program is a contract vehicle or Blanket Purchase Agreement (BPA).

FALSE.

Managed Mobility is not a BPA or other governmentwide vehicle. This program instead identifies and evaluates potential solutions currently on existing contract vehicles that can be procured today. The program creates and maintains a list of potential sources of supply, which meet the greatest number of government requirements.

We don’t need a new contract vehicle for mobile management today.

TRUE.

Based on fluidity, ongoing market evolution, and federal policy space, our cross-government team found the best approach today is to highlight solutions assessed to meet shared enterprise-wide needs. As the market and policy mature, we will revisit what we are doing today.

You can buy a Mobile Device Management (MDM), Mobile Application Management (MAM), and Mobile Life-Cycle (MLC) solution on the list.

TRUE.

You can use the Managed Mobility program’s central repository, information, and staff to identify the solutions that best meets today’s requirements.

You can buy non-mobile IT equipment on the Managed Mobility Solutions list.

FALSE.

Non-mobile IT equipment and services and IT-focused management solutions are not part of this program. You can check out all GSA’s IT solutions.

Buying mobile management solutions from GSA can save acquisition time.

TRUE.

It takes less time to procure an MDM, MAM, or MLC solution than you might think. Much of the work to define requirements, identify potential sources of supply, and secure some baseline pricing to budget your acquisition has already been completed. The time frame for procuring an MDM, depending on the requirements, is much shorter than the typical procurement cycle.

Agencies must procure solutions on the potential solutions list to comply with the Digital Government Strategy (DGS). 

FALSE.

Other solution providers may have solutions that better fit your agency’s need.

If your requirements are not reflected in this program, contact our Managed Mobility Program.

TRUE.

We will continue to assess the requirements and MDM market to meet the greatest governmental need.

I hope I’ve debunked some myths and helped you better understand GSA’s Managed Mobility Program. For more information, read more about our Managed Mobility program.

Share comments or additional ideas in the comments section below, or follow us on Twitter@GSA_ITS to join the conversation.

10 Facts You Need on FSSI Wireless

It’s here: FSSI Wireless.

We recently announced government agencies can now use GSA’s new Federal Strategic Sourcing Initiative (FSSI) Wireless Blanket Purchase Agreements (BPAs) to order wireless plans and devices from leading carriers.

What is the big deal?

# 1 is the incredible cost savings to government. The agreements will save 300 million taxpayer dollars over the next five years.

# 2 has to do with acquisition efficiency and speed. The BPAs will give agencies an improved and cost-effective way to procure, deploy, and manage wireless services and capabilities.

# 3 the BPAs can help reduce costs for industry partners by streamlining contract management costs.

We launched the BPAs as part of the Administration’s Digital Government Strategy (DGS), an effort to transform government services and use of mobile technology in line with 21st-century expectations. The Wireless Program meets DGS Action Item 5.1.

I want to congratulate the cross-government team and leading wireless carriers who came together to get this vital program to work.

10 Don’t-Forget FSSI Wireless Facts

To start saving taxpayer and agency dollars, you can order from the BPAs right now. Here’s what you need to know:

    1. You will achieve significant savings over current plans.
    2. Voice only, data only, and voice/data services plans are available.
    3. Carriers will include devices at no cost with service plans. Users have a choice of devices with each service plan.
    4. Each wireless carrier can decide the make/model of the devices to offer with its service plans. Carriers don’t need to modify BPAs to add devices, so they can offer newer devices quickly and easily. Latest models may not be available right away.
    5. No-cost device refreshes happen every 20 months.
    6. You can buy service plans for government-furnished equipment (GFE) and user-owned devices.
    7. A feature of FSSI Wireless BPAs is pooling in conjunction with rate optimization. It provides agencies with a powerful new tool for pooling minutes and megabytes (MB) usage to reduce overages and costs.
    8. In addition to federal agencies, state and local (S&L) governments can buy from the FSSI Wireless BPAs. Wireless is the single biggest IT item S&L currently wants from GSA’s Schedule 70, so cost savings and easy ordering offered by the BPAs adds even more benefits.
    9. GSA has tools to help you move to FSSI Wireless to plug into the benefits faster. We will post soon to our website these tools: An Economic Model helps you estimate costs and planned savings, a User’s Guide helps you order, and Transition Templates help you move from your existing service plans.
    10. Get the most up-to-date information about FSSI Wireless service plans and pricing from www.gsa.gov/wirelessfssi.

We couldn’t be more excited to have led the cross-government and industry team to bring you these BPAs. I believe they will transform the acquisition of wireless service plans and devices government-wide.

I think you are going to agree with me once you start using them. Are you ready to order now? Or find out more? Read more about FSSI Wireless.

Please share comments or additional ideas in the comments section below, or follow us on Twitter @GSA_ITS to join the conversation.

FY14 IT Budget: Our Run to Daylight

The release of President Obama’s FY14 Budget reinforces the fact that many government agencies’ reduced IT spending budgets continue to decrease. However, agencies must still deliver enhanced missions to serve the American people.  Therefore, we must work smarter than ever — together — to deliver better value and savings.

While the FY14 budget nudges up IT spending slightly, a closer look shows many agencies actually face reduced or flat spending, yet missions continue to grow and demands continue to expand.

This does not deter us, but inspires us. It allows us to be creative, entrepreneurial, and innovative. But how do we succeed? How do we ensure budget constraints and pressure from sequestration are not missed opportunities?

Noted football coach Vince Lombardi was famous for his running-to-daylight offense where offensive linemen blocked areas en masse and the running back ran toward any opening created. This was the key to gaining football yardage and, ultimately, victory.

With spending cuts in play, government needs to find the openings (opportunities) to turn the game around. The quicker we run in that direction, the better chance we have to be champions.

Spend Less; Spend Smarter

Our shared goals are simple: Deliver cost-effective best value to the American taxpayer. We must use shared resources to work more efficiently, spend smarter, reduce duplication, and decrease costs.

In government IT, we already have proven winning game plans:

1.   Agency Deep Dives. Enterprise-wide, agencies can often find areas to improve IT collaboration and system sharing. Agency IT deep dive teams that explore cost-saving options and enhance enterprise-wide cooperation make sense now more than ever.

GSA’s Acting Administrator consolidated all our IT personnel, budgets, and systems under GSA’s Chief Information Officer. We’ve also had huge success internally with our Great Ideas Hunt (generating $5 million in savings so far). We rolled it outside the agency to search for other great ideas we can use to save money and deliver solutions better.

2.   Strategic Sourcing. Agencies have been looking at better ways to cooperate and benefit from work done by other agencies to drive down government operating costs. We need to help them do that faster. We must share and use contracts where much of the acquisition effort and cost are already completed.

We are enhancing current contracts to make it easier for customers to find and order services and faster to modify, customize, and add to existing contracts. We are implementing agile and innovative solutions to increase the speed for agencies to reap the benefits of technologies like cloud computing, cybersecurity, and telecommunications.

These solutions, like our upcoming strategic sourcing wireless contract, also help drive down costs. We are working with partners and inter-agency working groups to make solutions and services like managed mobility, network services, and cloud brokerage more accessible and convenient for all agencies to use. We aim to drive cost-effectiveness and world-class value government-wide.

3.   GSA IT Savings Report. Do you ever get reports from your utility company about how your home energy efficiency compares to your neighbors? I just got one the other day. It’s confidential between me and the utility…. but how in the world can my energy use be so much more than all the other homes in my community? How can I do better?

GSA stands ready to work with your agency to explore ways our IT solutions can help you reduce costs, minimize duplications and redundancies, and save your budget dollars by leveraging our investment to set up contracts and acquisition vehicles, so you don’t have to. We can leverage your past vendor successes and bring more partner opportunities to the mix.

Our job is to help support you to focus on your missions while maintaining quality and reducing costs. Be sure to contact GSA (check our technology site on gsa.gov for our contact number).  We have a team of resources to help you.

We’re committed to help government as a whole save $2.1B in government IT costs every year. This savings will go a long way to help reduce the budget deficit and help agencies to maximize their IT dollars. All of us are going to have to re-think and re-imagine how we do things – together.

Please share comments or additional ideas in the comments section below, or follow us on Twitter @GSA_ITS to join the conversation.

Managed Mobility: Game On

Think of GSA’s Managed Mobility Program as having two VIP players working together to give government a slam dunk when it comes to increased access to cost-effective wireless devices and services and enterprise-wide mobility, data, and applications management.

The two key players are Managed Mobility and FSSI Wireless. You’ve heard a lot about FSSI Wireless’s steady progress and what immense value it will bring to government.

GSA’s Managed Mobility Program promises the same benefits.

First though, for those of you who have been glued to your television for “March Madness,” I want to thank you for tearing yourself away for a few minutes to read this blog!  But in case I lose you before you finish reading, let me make this one quick point:  While you are zombie-eyed watching the college basketball championships this month and knee deep in stats, brackets, and upsets, GSA and our cross-government Managed Mobility working group partners are busy evaluating responses due March 8th to our Request for Technical Capabilities, so that over the next month we can deliver a managed mobility win for government.

Blending Mobile into Enterprise-Wide IT
The challenge: Managed mobility is an emerging need of the federal government as our workforces and users increasingly demand mobile access and applications. Allowing agencies to better and more cohesively manage all aspects of mobile devices is a priority. This means everything from managing acquisition, configuration, and provisioning to security, finding lost devices, and remotely enabling and disabling features, to final disposal and disposition. Getting every agency’s mobile assets and applications seamlessly blended into the enterprise-wide IT effort is an ultimate goal.

Our Road to Win
Last May as college basketball teams across the nation started to plan and train for the upcoming season, the White House released its Digital Government Strategy. DGS #5.5 directed GSA to “set up a government-wide Mobile Device Management Platform.” Centralizing requirements gathering and solution evaluation reduces the burden on agencies while increasing their options’ quality and reducing cost government-wide.

GSA took the ball, did its homework, and teamed up with partners in DHS, DOJ, DISA, USDA, the White House Communications Agency, and other security, policy, and IT experts in industry and government.

Our next challenge was to make a game plan. The Managed Mobility Team recognized the managed mobility space is fast-moving and always changing, a bit like college basketball, so we needed a winning strategy. We initially developed a set of sought and desired Mobile Device Management (MDM) and Mobile Application Management (MAM) capabilities.

Secondly, we knew there were managed mobility solutions already available on existing, easily accessible contract vehicles. We wanted to leverage these resources rather than initially set out to build a new franchise from the ground up. The benefits of this game plan are faster, easier access to existing solutions without significant initial dollar investment as the emerging market continues to change.

Today, GSA and our partners are evaluating responses to our RFTC to identify solutions already available and opportunities to create new IDIQs and Schedule 70 BPAs if it makes sense. We will create a central repository so stakeholders can quickly find and scan solutions with links to contract vehicles and directions to acquire each one.  In addition, we will track and share best practices, and implement strategies and mechanisms for the Managed Mobility Program to grow, evolve, improve, and respond to changes in mobile technology, policy, and requirements.

Beating the Time Clock
GSA takes our Digital Strategy Directive #5.5 seriously. Working with our government and industry partners, we will identify the GSA managed mobility toolset and make our central repository available to agencies ahead of the DGS deadline of May 23, 2013. When we launch our repository, government agencies will be able to access managed mobility solutions seamlessly in an easy-to-use, secure, integrated solution. At that point, we will prepare for the next game in the tournament, responding to the evolving MDM commercial market and the needs of our federal customers.

So, you’ve made it to the end, thanks for sticking around to the final buzzer. Now, you have a clear understanding of GSA’s Managed Mobility Program strategy and updates, what progress we’ve made, and what you can look forward to.

Please share comments or additional ideas in the comments section below or follow us on Twitter @GSA_ITS to join the conversation.

Good To Be Back to ITS….And The Better For It!

Serving GSA as the acting commissioner for the Federal Acquisition Service during the latter part of 2012 was an exhilarating ride. It provided a lens into just how important our role is in–and to–the government at all levels: federal, state and local.

I learned about and participated in a variety of initiatives and issues across GSA and many of our customer agencies. Whether it’s providing emergency support during weather emergencies like Hurricane Sandy or helping agencies consolidate space, GSA is fully dedicated to building a stronger, more sustainable government by delivering the best value and savings through partnerships and innovation.

With this new experience, I hope to better serve our customers and save the government money, especially as we deal with critical issues like sequestration, continuing resolutions, and tighter budgets. ITS, FAS, and GSA will play a vital role in helping move our government forward; we must help agencies make the best decisions possible.

I want to thank Kevin Youel Page, the Deputy Assistant Commissioner for ITS,  for keeping us on track while I was gone as we helped the government move towards areas like strategic sourcing for wireless services and devices, pick up the pace on cloud computing adoption, and launch new IT Commodity BPAs that can help save taxpayer and agency dollars.

It’s great to be back at ITS.  I return invigorated and continually dedicated to our customers. Armed with a greater knowledge, I am confident ITS can support government needs, deliver efficient operations, drive world-class value, and be recognized as agile and innovative.

I look forward to working with all of you to help us reach these goals.  Please come back next week….. as I plan to post some thoughts on managed mobility.

Have suggestions on how GSA can help you? Please share your ideas and comment below!