2023 EIS Transition Update

Posted by Laura Stanton
on August 10, 2023

Last December I blogged about GSA’s decision to pursue extensions of the Networx, Washington Interagency Telecommunications System (WITS) 3 and Local Service contracts on behalf of a few agencies who needed more time to complete their transition to Enterprise Infrastructure Solutions (EIS). Much has transpired since that last blog post, and I wanted to give an update.

As of April 2023, 123 of 222 agencies had successfully transitioned off of the legacy telecommunications contracts. Transitioned agencies have realized some truly great benefits such as:

  • Divested from legacy services no longer supported by contractors
  • Adopted Trusted Internet Connection 3.0 architectures
  • Achieved lower overall cost
  • Increased cyber resilience.

Agencies that require an extension beyond May 31, 2024 must sign a Memorandum of Understanding (MOU) with GSA, provide GSA with details supporting further contract extensions, and start comprehensive quarterly executive transition updates with GSA. As of June 26, 2023, eight agencies have requested extensions to May 31, 2026. Some need additional weeks and some need additional months to complete their transition.

New Executive Leadership for Enterprise Technology Solutions

On February 16, 2023, Jake Marcellus became the Executive Director for Enterprise Technology Solutions (ETS). Jake leads a subcategory that includes Enterprise Telecommunications, Mobility and Satellite Communications (SATCOM) services. Jake came to us from GSA IT and has extensive experience leading telecommunications efforts within the Department of Defense.

I have asked Jake, as lead executive for EIS, to place his initial focus on improving the customer agency EIS transition experience and outcomes. His team developed a system to use disconnect data to identify the most significant transition risks and make the appropriate executive engagements with agencies.

They’re engaging agencies, assisting with problem identification, consulting on technical solutions and facilitating requests for 2026 extensions. In addition to meeting with agency Chief Information Office (CIO) staff, Jake is also meeting with executives of our EIS contractors.

The Continuity of Service Period and beyond

GSA continues to manage the EIS transition by supporting agency requirements and the contractors’ performance toward meeting the key completion dates.

  • May 31st 2024 – Continuity of Service (CoS) ends for those agencies that signed MOUs with GSA for the June 1, 2023 through May 31, 2024 CoS periods.
  • May 31st 2026 – The end of service for those agencies authorized to use extended CoS beyond May 31, 2024.

The terms and conditions of the legacy telecommunications contracts allow only those organizations specified in the Networks Authorized User List (NAUL) to obtain services under these contracts. GSA continues to update the NAUL to remove those agencies which are no longer authorized to use the contracts and will order contractors to disconnect services to such agencies. Unless an agency is working with GSA to use the extended CoS to May 31, 2026, the NAUL will be updated to remove the agency and its services will be disconnected on or before May 31, 2024. Agencies should continue to work aggressively with their contractors to transition prior to May 31, 2024. If an agency requires days, weeks or months beyond May 2024, it should contact their Solutions Broker on the GSA team to explore options.

Working together to achieve successful outcomes

Successful EIS transitions are a team effort. While GSA manages the transition as a governmentwide program, the agencies and their contractors–for both the legacy contracts and EIS–must work very closely to ensure the agencies’ requirements and those of their task orders are successfully met. This requires close oversight by the Ordering Contracting Officers for those task orders and the project managers, in collaboration with experts in networking, security, finance and operations that form the agencies’ transition teams. These teams monitor the contractors’ activities, identify risks and issues, and develop solutions with the contractors in compliance with the task orders and with an eye toward completing transition by the deadline.

Below are some of the lessons learned that enabled the successful completion of agency transitions.

  1. Know your existing inventory and requirements
    It is foundational that a transition is properly scoped in regards to physical locations and required telecom services. This step will ensure full accountability on what needs to be transitioned, what will not be transitioned and account for new requirements.
  2. Create a transition strategy
    A transition strategy includes what will be transitioned and the discrete considerations for unique mission needs and environment. Transitions in urban and rural areas have distinct challenges.
  3. Develop a plan and schedule
    Provide an overview of required actions and a detailed schedule of activities.
  4. Get stakeholder buy-in
    A successful transition requires acute coordination between engineering, program management, government contracting staff and the associated contractors.
  5. Monitor and Control
    This phase requires the agency work with both their EIS and legacy contractors to ensure that services are both transitioned and disconnected. Transition progress should be actively monitored to spot potential obstacles and implement corrective actions.
  6. Leverage the GSA team
    GSA has assigned solutions brokers for all agencies. Solutions brokers are a single point of contact for assistance with EIS, Networx, WITS3 and all transition activities. GSA’s ETS Executive Director is available for the agency executive engagement.

Visit our website to learn more about EIS or use our IT Solutions Navigator to find the vehicle that’s right for you.

Follow ITC on LinkedIn and Twitter, and subscribe for blog updates.

Continue Reading...

GSA supports National Strategy to Secure 5G with new acquisition guidance

Posted by Laura Stanton
on March 28, 2023

National Strategy

As discussed in past posts, the Federal Government views 5th generation (5G) wireless technology as a future driver of the global economy. It also views the security of 5G information and communications technology and services infrastructure, and the data transmitted and stored on it, as a key national security interest. In addition to protecting data on the network, a trusted, secure supply chain is also paramount. We cannot ensure the security of 5G networks if untrusted equipment or software is allowed to control any part of them.

The National Strategy to Secure 5G is our country’s game plan to manage the risks associated with next generation wireless technologies and the new use cases they open up. GSA’s role is to establish acquisition processes and facilitate federal agency adoption of 5G infrastructure with appropriate security safeguards and adherence to national policies. The desired outcome is a resource that helps agencies identify their standards, specify security controls, and catalog other relevant requirements to provide a secure 5G infrastructure.

GSA guidance

Screenshot of the front page of the "GSA Acquisition Guidance for Procuring 5G Technology" with a white and navy background. There is a colorful technology graphic at the bottom right of the screen.
Download the PDF at buy.gsa.gov or order physical copies at cmls.gsa.gov.

The subject matter experts behind our Wireless Mobility Solutions contracts applied this directive to the early 5G use cases they were observing at various agencies. We coordinated extensively with the interagency Federal Mobility Group, and we incorporated valuable input from experts in other agencies and industry. The result is our Acquisition Guidance for Procuring 5G Technology, a plain-language white paper that charts the progression of 5G in the public sector, outlines its core standards, explores government use cases, and delves into acquisition strategies that balance flexibility with security requirements. In particular, the Guidance features:

  • Tools and strategies for contracting 5G – A model acquisition process that details how technical staff should go about defining requirements and how contracting staff should use them to structure a solicitation.
  • 5G use cases in government – A living list of 5G use cases and pilot programs applicable to the public sector;
  • Standards for 5G – A detailed accounting of the international and U.S. standards that are used to determine requirements for 5G;
  • General background – A plain language narrative describing the evolution of cellular technology, the capabilities 5G offers, its relevance to the public sector, efforts underway to secure it, and its potential to shape future telecommunications products and services.

The wheel keeps turning

A six-sided "5G Wheel" in shades of purple depicting what the GSA Acquisition Guidance for Procuring 5G Technology features: Technology, Standard, Security, Policy, Acquisition, and Use Case.
The “5G Wheel” is one model of visualizing the components that enable resilient deployments.

We’ve previously described our “5G for Government” strategy as the understanding of six core concepts: Technology, Standards, Security, Policy, Acquisition, and Use Cases. Use cases are the real-world applications that agencies are pursuing, or want to achieve. Acquisition is the nuts and bolts of getting the solution in place in the most efficient and effective way. Once you understand the technology, know the standards, consider the security aspects, and are up-to-date on governmentwide policies, then it’s time to plan and execute. If you think of this strategy as a circle or wheel, the Use Case is the end of one cycle and the beginning of another. Each rotation strengthens our collective understanding of what makes a 5G deployment secure and successful. The Acquisition Guidance for Procuring 5G Technology is GSA’s first effort to distill this collective knowledge into a usable format to help government technology managers, their contracting offices, and trusted industry partners buy, build, and use secure 5G systems. As a living document, the Guidance will be frequently reviewed to keep pace with changing technology, ensure governmentwide cybersecurity requirements are accurate, and incorporate feedback from stakeholders. Send feedback, questions, and suggestions to wireless@gsa.gov.

Follow ITC on LinkedIn and Twitter, and subscribe for blog updates.

Continue Reading...

GSA plans to grant DOJ, DHS extended period to complete EIS transition

Posted by Laura Stanton
on December 16, 2022

Recently, we made a decision that will enable GSA to give the Department of Justice (DOJ) and Department of Homeland Security (DHS) until May 31, 2026 to complete their transitions to EIS. DOJ and DHS asked for more time to complete their transition, citing multiple factors, including global supply chain disruptions and pandemic challenges. GSA agreed to create the requested extensions so that DOJ and DHS can carry out their transition plans without the risk of serious disruptions to critical services.

A significant decision

Executing these extensions will be a major undertaking for GSA and the contract holders. GSA anticipates there are more than sixty contracts that will need extensions after May 31, 2024. GSA will execute modifications to extend each contract. The justification for these modifications will detail the current status, the delays and obstacles agencies have faced in their transitions, and the timeline in which they expect to have their transitions completed.

GSA is proceeding according to FAR 6.3, which prescribes policies and procedures, and identifies the statutory authorities, for contracting without providing for full and open competition. The specific authority is under FAR 6.302-1, “Only one responsible source and no other supplies or services will satisfy agency requirements.”

No guarantees

The approach we are taking is not without risks. For instance, contractors may not agree to an extension. They can refuse to sign on to extend further and GSA cannot force them to continue providing these services. Further prolonging transition generates risks for agencies, too. The EIS contracts offer benefits to agencies such as cost savings opportunities, avenues for technology modernization, and access to modern cybersecurity capabilities.

GSA supports your transition

GSA remains committed to the successful completion of the EIS Transition program. We conduct weekly updates to the transition inventory to ensure agencies and contractors have the most accurate data at their fingertips. In addition to frequent meetings with individual agencies, we hold monthly EIS Transition Office Hours and Interagency EIS Transition Meetings, both of which serve as forums for agencies to share their knowledge and ask transition-related questions. GSA also meets monthly with the contractors for an all-agency progress check and conducts comprehensive quarterly reviews.

GSA is and will continue to actively monitor agency progress toward stated EIS deadlines. If you need assistance, have additional data to share on the speed of your transition to EIS, or would like to meet with us, please contact your assigned GSA Solutions Broker.

For more information, visit gsa.gov/eistransition.

Follow ITC on LinkedIn and Twitter, and subscribe for blog updates.

Continue Reading...

20 years of E-Government

Posted by Laura Stanton
on October 12, 2022

This year marks the 20th anniversary of the enactment of the eGov Act, and I was recently asked in an interview what I felt had changed the most in the federal technology market and what had stayed the same. It was an interesting conversation, and so I’d like to share my thoughts with you.

Changing times, evolving technology

In 2002 your work revolved around your office building and your desk. Most everyone in government was tied to their office because of the technology at the time — desktop computers and desk phones.

Now think back to when you got your first Blackberry. I think it was 2004/5 for me. All of a sudden you could access your email on the go and connect to your headset wirelessly through Bluetooth.

Then of course the iPhone came in 2007 and has since changed everything. So, while I still have a desk at GSA’s central office, I haven’t had a desk phone in almost a decade or a desktop computer in two decades — today, I work from a laptop and a mobile phone.

In terms of the federal technology market, we are once again seeing two big technological trends that are radically transforming how we all operate: the shift to telework and cloud adoption.

Cloud adoption and telework

The pandemic hammered home the value of flexibility and collaboration. GSA invested in an efficient mobile workforce long before COVID hit, and that investment paid off. Our teams adapted quickly to full-time telework, enabling us to rapidly turn around and help other agencies do the same.

Part of the reason we were able to move so quickly was because we had embraced cloud computing early by investing in modern network architecture using GSA’s Networx contract.

That’s the second driver of modern government, the flexibilities afforded by the wide-scale adoption of commercial cloud services, which link the physical world to our virtual environments.

Think about the interview that inspired this blog post and how that content reaches its government audience. Twenty years ago, we’d record the interview, and the audio would play on a regional radio station. That’s the only way the audience would experience it.

Now, you can use a desktop, laptop, tablet, or mobile phone, (or a landline) not just to listen, but to participate. You can chat or post a question, and get a response in real-time. We have captioners (or AI/bots) who listen, transcribe, and produce a running transcript, and even video interpreters who can translate the conversation into American Sign Language.

The cloud-based software-as-a-service we use takes all these inputs and outputs raw data, which is stored and accessed securely within a FedRAMP-authorized environment. All that data is logged and analyzed in real-time while a host of systems operate in the background to defend against malicious actors.

Finally, it all gets encrypted and exits the platform, travels through the open Internet, and crosses the threshold back into a given federal network through Trusted Internet Connections. There are many types of “federal networks” ranging from a wired wide area network at an agency’s headquarters to someone’s home Wi-Fi, accessed through a Virtual Private Network and managed by a trusted vendor.

You may still catch that interview on the radio, but you can also experience it anytime from any device.

Every one of these services must be procured correctly, and that’s what GSA’s contracts ultimately provide.

Shared services — effective and efficient

When done right, a complex resource like what I described above isn’t limited to one department, rather it’s a service that becomes easily available to every employee of the agency — a shared service.

The benefits of such an acquisition are enjoyed across the entire enterprise, and that might be the most exciting change — that government agencies are starting to plan and buy IT more as a single enterprise than a loose collection of disparate parts.

This is federal category management in action. Internally, we’ve restructured our program units to better support enterprise offerings like managed services.

What once was called our office of Telecommunications Services is now Enterprise Technology Solutions because customers increasingly want secure, simple, and flexible capabilities that run on top of traditional networks.

Shared services have both stayed the same and evolved. I have two of the original e-Gov services in my portfolio with USAccess and the Federal Public Key Infrastructure program. Agencies still rely on these offerings every day, and they go a long way to reducing duplication of effort.

GSA, here to help

Of course that’s only the first part of the question. What hasn’t changed is the hard work and dedication of public servants and industry partners working hand in hand to ensure each agency fulfills its mission.

Visit our website to learn more or use our IT Solutions Navigator to find the vehicle that’s right for you.

Follow ITC on Twitter and LinkedIn, and subscribe for blog updates.

Continue Reading...

ICYMI: ITC Activating Continuity of Service for Telecom Contracts

Posted by Laura Stanton
on April 19, 2022

In case you missed it, we are invoking the continuity of service (CoS) clause for these expiring enterprise network and telecommunications contracts: 

  • Networx
  • Local Service Contracts
  • Washington Interagency Telecommunications System (WITS) 3

This gives agencies the opportunity to sign on for an additional 12 months of service. During this time, agencies must either complete their transition to Enterprise Infrastructure Solutions or find another solution to prevent interruption of services. 

Invoking the CoS clause helps reduce the risks associated with not completing transition by the original May 31, 2023 deadline. It also provides more time for agencies to address challenges resulting from delayed task order awards, supply chain disruptions caused by the pandemic, and other important priorities.

The transition to EIS has significant governmentwide cybersecurity, mission, operational, and financial implications. Agencies that don’t move their services before the CoS period ends could face: 

  • Interruption of critical public services.
  • Increased cyber vulnerabilities.
  • Failure to carry out their missions.

More time to complete transition

GSA awarded EIS in 2017 to replace these expiring contracts, beginning a period of transition. Many federal agencies aren’t on track to complete their transition to EIS before the May 2023 expiration.

As of February 28, 2022, only 89% of the planned task orders for transition have been awarded. Also, 45% of the nine million services governmentwide (like telephone lines and high bandwidth secure internet access) are still in use. 

What this means for agencies

Agencies that want to take advantage of the CoS period can do so only if:

  • The agency signs a Memorandum of Understanding (MOU) with GSA by September 30, 2022
  • The MOU is signed by the agency head, or follows agency delegation of authority.
  • The designee is accountable for Chief Information Officer (CIO), Chief Acquisition Officer (CAO), and Chief Financial Officer (CFO) functions. 

At the end of the 12-month CoS period (May 31, 2024), any services remaining active on the expiring contracts will be disconnected according to the terms and conditions of their respective contracts. They cannot be reinstated on those contracts. This will occur at the contract level, not on the agencies’ task orders.

If an agency doesn’t transition before the exercised option or CoS period ends, the agency must:

  • Identify the services that will be cut off when the CoS period ends.
  • Develop a contingency plan to maintain operation of those services on another contractual arrangement. 
  • Implement the contingency plan to ensure mission isn’t disrupted when the contracts expire and services are disconnected.

If an agency does not sign the MOU, GSA will remove the agency from the Networks Authorized User List (NAUL) for the expiring contracts in October 2022. Contractors will then begin the disconnect process as early as November 2022 and complete it no later than May 2023.

What this means for our industry partners

As agency transition rates increase, so will the demand on industry partners to implement task orders and execute disconnects quickly. 

We value our industry partners and will work closely together as we execute contractual actions over the next year. We’ll also look to our partners to continue supporting our agency customers as they

  • Expedite EIS orders.
  • Explore other options for maintaining service on another contractual arrangement.
  • Reconcile records for services that are being disconnected.

Next steps

If your agency is mid-transition, weigh the pros and cons of signing the MOU and make a risk-based decision appropriate for your agency. We’re here to help you assess your transition risk and understand your acquisition options.

Agencies with services on the expiring contracts should expect a message from GSA in May 2022 including the MOU. If you need more information or would like to meet, please contact your assigned GSA Solutions Broker.

Follow ITC on Twitter and LinkedIn, and subscribe for blog updates.

Continue Reading...

GSA’s Enterprise Infrastructure Solutions Instills Cybersecurity Confidence

Posted by Laura Stanton
on August 2, 2021

On May 12, the White House issued the Executive Order on Improving the Nation’s Cybersecurity. This EO underlines the fundamental problem of how cybersecurity weaknesses leave critical infrastructure open to debilitating attacks. It also outlines what government agencies must do to improve their collective defensive posture, reduce risk, improve visibility and secure their infrastructure.

GSA’s Information Technology Category (ITC) tracks cybersecurity trends and is involved in conversations with industry experts on this topic. We incorporate the EO’s technological goals in our contract solutions, like Enterprise Infrastructure Solutions Contract, or EIS.

When it comes to network security, Zero-Trust Architecture (ZTA) is the gold standard. We even published a Zero Trust Architecture Buyer’s Guide to help agencies build toward it. EIS is featured prominently in the guide, because it offers baked-in security “building blocks” to create customizable solutions.

Managed Security Services

The EIS Managed Security Service (MSS) is a comprehensive service that protects an agency’s information technology assets—hardware devices, network, software, and information—from malicious attacks. It includes capabilities such as authentication, anti-virus, anti-malware/spyware, intrusion detection, and security event management. MSS comprises the following sub-services: Trusted Internet Connections Service (TICS), Managed Prevention Service (MPS), Vulnerability Scanning Service (VSS), and Incident Response Service (INRS).

Managed Network Services

The EIS Managed Network Service (MNS) enables an agency to outsource a portion or all of its network planning, design, implementation, maintenance, operations and customer service as a strategic move to improve IT services and lower costs.

Software Defined – Wide Area Network (SD-WAN) Services

SD-WAN services provide significant benefits by giving agencies central security management and visibility, the ability to segment networks where security policies can be tailored per application and data type, and identity-based user access.

Managed Trusted Internet Protocol Services (MTIPS)

MTIPS version 2.2 provides security for all external connections to public Internet, Extranet, and Cloud Service Providers. As agencies look to implement the Cybersecurity and Infrastructure Security Agency (CISA) TIC 3.0 guidance, MTIPS may be complemented with additional EIS services to achieve the updated security capabilities of a TIC 3.0 Traditional TIC solution.

FedRAMP Authorized Software-as-a-Service (SaaS) Tools

SaaS gives an agency access to applications hosted in the cloud. The provider manages the security, availability, and performance of the applications as part of their service. Using SaaS allows an agency to reduce the time, expense, and risk associated with the installation and maintenance of software on agency computers. EIS SaaS meets all federally required security standards for Cloud services.

EIS delivers solutions to agencies that will meet CISA’s latest Trusted Internet Connections (TIC) 3.0 guidance and ZTA requirements which include the Core Zero Trust Logical Components described in the National Institute of Standards and Technology (NIST) Special Publication 800-207. GSA continues to collaborate with CISA to provide guidance to agencies advancing legacy networks towards a zero trust architecture.

In the past decade, the typical federal agency network has evolved from being static with a known perimeter to mobile-friendly with nodes across the country. We are now regularly reminded that security solutions must correspondingly evolve to secure agency data and be able to ensure the safe transport of information to and from cloud applications, data centers, and remote users. If they don’t, the U.S. will continue to be vulnerable to malicious actors all over the world.

The Cybersecurity EO prioritizes “accelerated movement to secure cloud services; centralized and streamlined access to cybersecurity data to drive analytics for identifying and managing cybersecurity risks; and investment in both technology and personnel to match these modernization goals.” EIS already supports these by supplying SD-WAN services, 5th Generation (5G) telecommunications technology, Internet of Things (IoT) offerings, and Cloud-based security solutions.

Using EIS to buy IT infrastructure ensures a greater degree of consistency in the government’s telecommunications and network infrastructure services. It also consolidates the government’s purchasing power, driving lower prices on products and services that to satisfy complex security, flexibility, and visibility needs. EIS solutions offer the foundation needed to adapt to evolving threats and continue accomplishing your mission. The sooner agencies transition, the sooner they can take advantage of the secure solutions available on EIS. Accelerate your transition progress by Taking A.I.M. at EIS.

Continue Reading...

Taking A.I.M. at EIS

Posted by Laura Stanton
on July 20, 2021

Enterprise Infrastructure Solutions (EIS) transition

The transition to Enterprise Infrastructure Solutions (EIS) is one critical path for agencies to evolve to more modernized and secure IT infrastructures and away from legacy technologies that are vulnerable to security risks — a high priority for this Administration. With the President’s Executive Order on Improving the Nation’s Cybersecurity, it’s important to remember that the transition to EIS is not about shutting down expiring contracts; it’s ultimately about the safety, security, and sustainability of the federal government’s IT infrastructure.

The most recent EIS transition milestone came and went on March 31, when agencies were expected to have disconnected at least 50 percent of their services from the expiring Networx, Washington Interagency Telecommunications System (WITS) 3, and Local Service contracts.

While the data illustrates agencies are making progress, with 55% of the federal government’s inventory remaining to be disconnected, there is still much work to be done. Therefore, we urge our agency partners to take A.I.M. at EIS:

  • Assess their status and accelerate their progress
  • Disconnect & transition their Inventory
  • Mitigate risk to ensure mission operations continue

Assessing status and accelerating progress

Less than two years remain before the Networx, WITS 3, and Local Service contracts expire on May 31, 2023. Though the September 30, 2022 deadline for 100% disconnect from expiring contracts is a little over 15 months away, we want to remind agencies that a lack of transition progress could result in service disconnection much sooner. Please assess your progress against several important dates that are outlined in the revised Project Plan for Closeout of Transition and accelerate actions accordingly:

  • June 30, 2021 – Agencies that are not transitioning to EIS will have services disconnected. On this date, agencies for whom GSA has provided a report for a price-only fair opportunity decision, but have yet to award the task order, will also be disconnected.
  • August 31, 2021 – Agencies that have not awarded any EIS task orders for their solicitations will be disconnected.
  • September 30, 2021 – Agencies that have not awarded EIS task orders for all their solicitations will be disconnected.
  • October 1, 2021 – GSA will no longer accept or process any exception requests for the expiring contracts (Networx, WITS 3, and Local Service Agreements). All new services should be ordered from the EIS contracts or other viable contracts.
Enterprise Infrastructure Solutions Transition Timeline with remaining milestone dates and upcoming Closeout Phases for 2021 June 30, 2021. Agencies that are not transitioning to EIS will have services disconnected. On this date, agencies for whom GSA has provided a report for a price-only fair opportunity decision, but have yet to award the task order, will also be disconnected . August 31, 2021. Agencies that have not awarded any EIS task orders for their solicitations will be disconnected. September 30, 2021. Agencies that have not awarded EIS task orders for all their solicitations will be disconnected. October 1, 2021. GSA will no longer accept or process any exception requests for the expiring contracts (Networx, WITS 3, and Local Service Agreements). All new services should be ordered from the EIS contracts or other viable contracts.
Enterprise Infrastructure Solutions Transition Timeline with remaining milestone dates and upcoming closeout phases for 2021

The next major milestone for EIS transition is on March 31, 2022, which calls for 90% of services disconnected from expiring contracts. With less than 12 months to go, we urge agencies to accelerate progress, so as not to fall further behind.

Inventory: enhanced focus on disconnecting and transitioning inventory to EIS

Government-wide, we are behind the EIS curve. 11 of 17 large agencies and 15 of 25 medium-size agencies have yet to disconnect even 50 percent of their services as of March 31, 2021. Ultimately, missing transition milestones and continued reliance on expiring contracts risks disruption of critical services delivered to the public.

Mitigating risk to ensure mission operations continue

The more agencies fall behind the established milestones, the greater the risk to their mission. This not only leaves less time for transition-related activities ahead of the September 2022 milestone, but it will also increase the potential that agencies may be “stuck” waiting for disconnect and transition services to be rendered. In particular, agencies that delay their EIS contractor selection for replacement services may find themselves “in line” behind those that have already chosen a contractor and made transition progress. This further slows progress for disconnecting services from the expiring contracts and connecting new services.

The extended contracts expire on May 31, 2023 and there will be no extensions. We invite our agency partners to ask themselves “Will we complete transition on time?”. If your agency will not complete transition on time, contingency planning must start now.

The time for EIS transition action is now. Regardless if your agency is in the acquisition or implementation phase, know that GSA wants to actively support agency transitions. If your agency is struggling, GSA can provide services such as:

  • An inventory of complete services that need to be transitioned, including custom reports for your agency
  • Technical, acquisition, and ordering assistance, plus automated tools to directly assist agencies with expediting EIS task orders
  • GSA in-scope reviews of agency solicitations
  • Regular outreach to agencies’ Integrated Transition Teams to monitor transition progress and provide guidance

If your agency needs help with transition, please contact the IT Customer Service Center at 855-482-4348, or send an email to ITCSC@gsa.gov. We encourage you to reach out to your agency leadership. Include Chief Information, Acquisition, and Financial Officers in conversations on EIS transition, financials, and risk.

Continue Reading...

The FedRelay Transition will Preserve Services and Improve Accessibility

Posted by Laura Stanton
on May 11, 2021

To ensure FedRelay customers experience improved access, enhanced service and no loss of coverage, GSA is working with the Federal Communications Commission (FCC) to transition users to the FCC-administered Telecommunications Relay Service (TRS) and GSA’s Multiple Award Schedule (MAS).

Like FedRelay, TRS offers a suite of telecommunications relay services that help individuals with hearing or speech disabilities communicate with government agencies and conduct official business.

GSA initiated the required market research to prepare for the next generation of FedRelay and determined that for the majority of relay services, TRS would deliver the greatest value while enhancing services provided.

TRS comes with the additional benefit of no cost to agencies. The FedRelay services that are not offered by TRS, Relay Conference Captioning and Video Remote Interpreting, are already available at lower pricing on the GSA MAS, Language Services SIN 541930.

The current FedRelay contract ends on May 15, 2021. Agencies who have current task orders can extend them an additional six months until November 15, 2021. To prepare for transition, agencies should ensure that their FedRelay accounts are current and address any outstanding invoices. Transition updates will be posted on the GSA FedRelay webpage.

Customers with questions and those who are ready to begin the transition process should contact the GSA FedRelay Program Office at federalrelayservices@gsa.gov.

Please follow us on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT.

To get updates for this blog, please sign up on the right-hand side of the page where it says Sign up for Blog Updates.

Continue Reading...

Introducing the IT Vendor Management Office: a new government-wide collaborative effort to solve the toughest challenges in federal IT acquisitions

Posted by Vera Ashworth
on April 27, 2021

The last months have been a whirlwind of activity for the new government-wide Information Technology Vendor Management Office (ITVMO). We not only chartered the ITVMO, but have started working with several partner agencies and IT acquisition experts from across government to identify existing resources that can assist agencies with their buying decisions. The ITVMO brings together the most critical players in the federal IT acquisition landscape to solve challenges agencies and vendors face when buying and selling IT products and solutions.

Launched in October 2020, the ITVMO is a government-wide effort to amplify the benefits of managing vendor engagement in the IT Category to make IT acquisitions faster and more cost effective. The ITVMO serves as a trusted independent advisor and advocate to help agencies buy common IT goods and services. As a one-stop shop, the ITVMO will leverage government-wide IT procurement data, conduct market research, and develop shared agency acquisition knowledge to support agencies’ buying decisions.

There are many programs and initiatives across government that are interested in improving how government buys IT. The ITVMO is unique in that it is a collaborative effort amongst partners in Category Management (CM) with the most critical IT acquisition Best in Class (BIC) contract vehicles and associated programs including:

  • The General Services Administration (GSA);
  • The National Aeronautics and Space Administration (NASA);
  • The National Institutes of Health (NIH);
  • The Department of Defense (DOD);
  • The White House Office of Management and Budget (OMB) Office of Federal Procurement Policy (OFPP).

Through this collaboration, the ITVMO will advance the goals of IT Category Management (CM) to improve how the government buys common IT goods and services and enable the government to act more as a single entity by sharing best practices and acquisition intelligence as well as eliminating the unnecessary duplication and redundancy that exists between federal agencies.

What’s Happening & What’s Next

One of the central drivers of CM is to mature federal IT acquisitions so that the government acts more like a single buyer rather than many independent agencies. By creating a space where some of the biggest and most impactful federal IT acquisitions programs and initiatives can collaborate and solve shared problems, establishing the ITVMO is a major step toward that goal.

The ITVMO is chartered and led by an Executive Steering Committee (ESC) comprised of several agencies including those with the largest IT BIC vehicles. The ESC determines the strategic direction and project priorities for the ITVMO to solve problems for agencies and vendors alike.

To identify shared challenges and opportunities throughout government, the ITVMO surveyed hundreds of IT and acquisition experts including the Chief Information Officers Council (CIOC) and the Chief Acquisition Officers Council (CAOC) as well as several communities of practices. The ITVMO team also conducted listening sessions with industry groups. The data and feedback gathered from across government is driving the challenges the ITVMO seeks to address in the near future.

ITVMO Customer Segments

The ITVMO’s primary customers are the programs and offices responsible for making buying decisions at each agency, and the vendor community. On January 27th, the ITVMO hosted an Open House for agencies to provide an overview of the ITVMO’s mission and services, and to answer any questions from the community. More information about the ITVMO Open House, including a video recording of the event, is available to government employees.

Based on customer feedback, the ITVMO is working on several products and services that will be made available to agencies in the near future, including:

  • Continuing a Small Business Webinar Series developed in partnership with the IT Government-wide Category and the American Council for Technology and Industry Advisory Council Small Business Alliance so agencies and vendors can learn how GSA’s Federal Acquisition Service Multiple Award Schedules Program will allow agencies to more easily procure IT products and services from small businesses.
  • Vendor Profiles that provide agencies with pricing information, specific vendors’ terms and conditions, and best practices for negotiating with that vendor.
  • Deep Vendor Intelligence crowdsourced from IT acquisition experts from across the federal government participating in integrated project teams (IPTs).
  • A Technology Life Cycle Assessment to provide agencies with insights into buying emerging technology and updating existing systems and services to meet evolving needs.
  • A deep dive and review of current Cost Avoidance Methodologies used by IT BIC acquisitions vehicles. The ITVMO is working closely with GSA’s IT Category to provide recommendations on how to improve the accuracy and reliability of cost avoidance methodologies and the underlying contract data.

If any of the above interest you, we would love to connect with you. Please feel free to reach out to the ITVMO inbox at itvmo@gsa.gov.

Coming Soon…

The ITVMO recently launched the first of several IPTs made up of the federal government’s foremost experts in working and negotiating with specific IT vendors. The IPTs will produce recommendations and strategies that can be shared and leveraged throughout government.

ITVMO - Integrated Project Teams

On May 12, 2021, The ITVMO will also host an Industry Day intended for our industry and vendor partners to learn about the mission of the ITVMO and the best way to collaborate with the ITVMO and federal IT acquisitions staff.

Finally, the ITVMO will soon launch our website to share the ITVMO’s latest updates and activities, post relevant templates and resources, and direct users to the relevant information to meet their IT acquisition needs.

Additional insight can be found on our ITVMO MAX page, and you can sign up for our newsletter. If you have any questions or general inquiries, please feel free to reach out to us at the ITVMO inbox at itvmo@gsa.gov.

Please follow us on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT.

To get updates for this blog, please sign up on the right-hand side of the page where it says Sign up for Blog Updates.

Continue Reading...

FY20: Exceptional Work in an Exceptional Year

Posted by Laura Stanton
on March 30, 2021

The Numbers Are In – Biggest Year on Record for GSA ITC!

In Fiscal Year 2020, the Information Technology Category (ITC) recorded more than $30 billion in business volume across its portfolio. For context, this accounts for nearly a third (33%) of the $89 billion total that was spent on IT across all federal agencies in FY20.

Accordingly, this past fiscal year proved to be a record year in other categories as well:

  • IT spending through the Multiple Award Schedule accounted for an impressive $18.1 billion of the $30 Billion total, bolstered by its $12.7 Billion in new obligations. In FY20, MAS IT impressively posted 18% annual growth in new obligations.
  • On the Small Business front, ITC accounted for $7.1 Billion in utilization from Government Wide Acquisition Contracts (GWACs), Schedules, and Telecommunications
  • ITC issued a single award via its telecommunications branch to the tune of $2.5 Billion, using the Enterprise Infrastructure Service (EIS) Contract. The award was made on behalf of the Department of Health and Human Services, and over the lifetime of the contract, the agency estimates it will save more than $700 million.
  • ITC accounted for more than $2 billion in savings and cost avoidance to their customers

FY20 Efforts in Review

The 2020 Fiscal Year drove change through every part of our lives. COVID-19 spurred dramatic change in government work culture and led to rapid technological adaptation across all agencies. A good deal of ITC’s increased business volume can be attributed to agencies transitioning to mobile-friendly technology. However, this unprecedented spending is also due to agencies acknowledging that GSA is a solid partner as they make big IT changes and choices about how to invest. We’re out front and focused when it comes to customer service, agile response to emergency needs, and delivery of mission-enabling and emerging technologies.

In 2020, customer agencies turned to GSA’s schedules program, assisted acquisition services and governmentwide acquisition contracts (GWAC) to fulfill pandemic-driven requirements as well as regular demand for products and services. Our success embodies the trust that federal agencies have put in us and our ability to address elements that our customers most care about:

  • Speed of acquisition
  • Assistance with mobile-friendly technology adoption
  • Technical and market expertise
  • Data transparency
  • General customer service

Agencies have turned to and relied on us to ensure their mission continuity and transition to a more untethered workforce.

In FY20, ITC launched the Information Technology Acquisition University (ITAU) to make it easier to learn about GSA’s products, IT solutions available through GWACs, MAS, and more. ITAU is a digital training platform for emerging technologies, their acquisition, GSA-specific contract training and more.

Additionally, ITC enhanced the Cloud Information Center, the GSA-curated federal resource hub for all things cloud, continuing to place valuable cloud computing resources in the hands of agencies.

These resources are ways that GSA is meeting the rise in demand for virtual access to our subject matter experts and more online learning platforms.

Looking Forward

In FY21, GSA is doubling down on emerging technologies as the way of the future. The 8(a) STARS III and Polaris government-wide acquisition vehicles will have Artificial Intelligence offerings (Machine Learning, Robotic Process Automation, Natural Language Processing), edge computing and more. As the Cybersecurity Maturity Model Certification (CMMC) effort ramps up and Supply Chain Risk Management (SCRM) principles are emphasized, GSA will continue to prioritize security as a core tenet of acquisitions.

As my Deputy Assistant Commissioner Keith Nakasone likes to remind me, agencies are coming to GSA to leverage our IT expertise and the buying power of the government. They want to know that the products they’re adding to their IT footprint aren’t jeopardizing their networks. To that end, the CMMC level can be designated as needed at the task order requirement level. Large contracts such as the 2nd Generation Information Technology (2GIT) hardware/software Blanket Purchase Agreements, have SCRM built in as a key operational component. Ultimately, GSA understands it plays a crucial role and has a considerable responsibility for an agency’s IT health.

Going into FY22, ITC will continue to provide the tools needed to successfully modernize while prioritizing cost-efficiency, expediency, and security. Leveraging Best In Class (BIC) contracts is one way. Taking advantage of online resources like ITAU and the CIC is another. Give your agency a reason to acquire with confidence — work with GSA for your next IT acquisition.

As always, follow us on Twitter @GSA_ITC and LinkedIn to join our ongoing conversations about government IT.
To get updates for this blog, please sign up on the right-hand side of the page where it says Sign up for Blog Updates.

Continue Reading...